About
GuestRevu is a comprehensive guest feedback and online reputation management solution trusted by more than 10,000 properties across 100+ countries. Designed specifically for the hospitality sector, it helps hotels, resorts, and accommodation providers capture guest sentiment before, during, and after a stay through highly customisable automated surveys. All reviews from over 40 major review sites—including TripAdvisor and Google—are aggregated into a single dashboard, giving teams a complete picture of their online reputation without switching between platforms. AI-powered response tools allow property managers to generate polished, professional replies to guest reviews in seconds, saving significant time while maintaining consistent brand voice. Robust reporting and analytics features surface trends, benchmark performance against competitors, and provide department-level insights that drive operational improvements. GuestRevu integrates with leading Property Management Systems (PMS) and CRM tools to automate survey delivery and unify guest data across the tech stack. A free-forever LITE plan provides access to review aggregation and basic reporting, making it accessible to independent properties, while advanced plans cater to hotel groups needing multi-property dashboards and deeper analytics. GuestRevu is ideal for hospitality operators looking to increase positive review volume, improve online rankings, and proactively manage their reputation.
Key Features
- Automated Guest Surveys: Send customisable pre-stay, in-stay, and post-stay surveys automatically via PMS integration to capture timely, actionable feedback.
- Centralised Review Monitoring: Aggregate and analyse reviews from 40+ platforms including TripAdvisor and Google in one unified dashboard.
- AI-Powered Review Responses: Generate professional, on-brand management responses to guest reviews in seconds using built-in AI writing tools.
- Insights & Performance Reporting: Visualise sentiment trends, benchmark against competitors, and share digestible reports across departments to drive operational improvements.
- Multi-Property Group Dashboards: Monitor and compare guest scores and performance metrics across individual properties or entire hotel groups.
Use Cases
- A hotel manager uses GuestRevu to automatically send post-stay surveys via PMS integration, increasing feedback volume and identifying recurring service issues.
- A hospitality marketing team monitors aggregated reviews from TripAdvisor and Google in one dashboard to quickly spot negative trends and respond before they escalate.
- A revenue manager benchmarks the property's guest scores against local competitors to identify strengths and justify rate positioning.
- A hotel group operations director uses multi-property reporting to compare guest satisfaction across all locations and allocate resources to underperforming sites.
- A front-of-house team uses AI-generated review response drafts to reply to dozens of guest reviews each week without sacrificing personalisation or tone.
Pros
- Free Forever Tier: GuestRevu LITE provides core reputation monitoring and review aggregation at no cost, making it accessible to independent properties on tight budgets.
- Wide Review Site Coverage: Pulling from 40+ review sources into one dashboard eliminates manual checking across platforms and reduces the risk of missing critical guest feedback.
- Deep Hospitality Integrations: Native PMS and CRM integrations automate survey dispatch at checkout, reducing manual workload and improving survey response rates.
- Competitive Benchmarking: Built-in competitor comparison tools let properties understand their market position and identify opportunities to outperform rivals.
Cons
- Hospitality-Specific Focus: GuestRevu is purpose-built for hotels and accommodation providers, making it less suitable for restaurants, retail, or other industries needing general review management.
- Advanced Features Require Paid Plans: AI-powered responses, multi-property analytics, and full survey customisation are locked behind paid tiers, which may not suit very small properties.
- Learning Curve for Group Reporting: Multi-property group dashboards and deep benchmarking analytics can take time to configure and interpret effectively without onboarding support.
Frequently Asked Questions
Is GuestRevu free to use?
Yes. GuestRevu offers a LITE plan that is free forever, providing access to review aggregation from multiple platforms, basic reporting, and review response tools. Paid plans unlock advanced features like AI-powered responses, full survey customisation, and group analytics.
Which review platforms does GuestRevu monitor?
GuestRevu aggregates reviews from over 40 review sites, including TripAdvisor, Google, Booking.com, and other major hospitality and travel platforms.
How does the AI review response feature work?
GuestRevu's AI reads the content of a guest review and generates a polished, professional management response in seconds. Teams can review and edit the draft before publishing it directly from the dashboard.
Can GuestRevu integrate with our property management system?
Yes. GuestRevu integrates with a wide range of PMS and CRM platforms to automatically trigger guest surveys at checkout and sync guest data across your technology stack.
Does GuestRevu support hotel groups with multiple properties?
Yes. GuestRevu provides multi-property dashboards that allow hotel groups to monitor, compare, and benchmark guest satisfaction scores across individual properties or the entire portfolio.
