About
Heymarket is an omnichannel business messaging platform designed to help teams communicate with customers across SMS, email, and popular messaging apps from a single, unified interface. At its core, Heymarket provides shared inboxes that give entire teams full visibility into conversations, enabling collaborative triage, routing, and response without dropped messages or siloed communication. The platform features AI-assisted texting to help craft personalized, effective messages quickly, as well as list broadcasts for sending targeted messages to large contact segments. Businesses can build automated messaging workflows—scheduling drip campaigns, follow-up sequences, and appointment reminders—reducing manual effort across the customer lifecycle. Heymarket serves a wide range of industries including healthcare, retail, logistics, and staffing. Core use cases span customer service (achieving up to 60% response rates), sales acceleration (9x improvement in conversion), SMS marketing, operational communications, and text-based recruiting (screening candidates in as little as 4 minutes). The platform integrates natively with major business tools including Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, Aircall, and Zapier, and exposes a full API for custom integrations. A double opt-in feature ensures compliance with messaging regulations. Heymarket is well-suited for customer-facing teams at SMBs and enterprises that want to replace fragmented communication channels with a centralized, scalable messaging hub.
Key Features
- Shared Team Inboxes: Centralize all SMS, email, and messaging app conversations in one shared inbox, giving teams full visibility to collaborate, triage, route, and respond without missing a message.
- AI-Powered Texting: Use built-in AI assistance to draft and refine messages, ensuring every outbound communication is personalized, clear, and on-brand.
- Automated Messaging Workflows: Build automated drip campaigns, follow-up sequences, and appointment reminders to streamline communications across the entire customer lifecycle.
- List Broadcasts & Campaigns: Send personalized bulk SMS and email messages to segmented contact lists, and launch multi-step campaigns to convert leads and retain customers.
- CRM & App Integrations: Connect natively with Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, Aircall, and Zapier, or build custom workflows via the full Heymarket API.
Use Cases
- Customer service teams using SMS to triage support tickets, route conversations, and achieve faster response times compared to email or phone.
- Sales teams sending automated follow-up texts and meeting reminders to prospects to shorten sales cycles and improve lead conversion rates.
- Marketing teams running personalized SMS broadcast campaigns and multi-step drip sequences to engage and convert customer segments.
- HR and recruiting teams engaging job candidates via text to schedule interviews, send reminders, and move applicants through the hiring funnel faster.
- Operations teams sending targeted SMS updates and scheduling notifications to field employees or frontline staff at scale.
Pros
- True Omnichannel Inbox: Consolidates SMS, email, and messaging apps into one collaborative workspace, eliminating fragmented tools and siloed team communication.
- Strong CRM Integrations: Native integrations with Salesforce, HubSpot, and Zendesk make it easy to sync contact data and keep customer records up to date automatically.
- Broad Use Case Coverage: Serves customer service, sales, marketing, operations, and recruiting teams in a single platform, reducing the need for multiple point solutions.
- Compliance-Ready Features: Built-in double opt-in and opt-out management help businesses stay compliant with SMS marketing regulations like TCPA.
Cons
- Pricing Not Publicly Listed: Heymarket does not display plan pricing on its website, requiring potential customers to contact sales or start a trial before understanding costs.
- Primarily SMS/Text Focused: While email support is available or coming soon, the platform's deepest feature set is built around text messaging, which may not suit teams needing robust email marketing tools.
- Learning Curve for Automations: Setting up advanced automated workflows and campaign sequences may require time and onboarding for non-technical users.
Frequently Asked Questions
What channels does Heymarket support?
Heymarket supports business SMS, email, and popular messaging apps, all unified in shared team inboxes for a true omnichannel communication experience.
Can multiple team members share one inbox?
Yes. Heymarket's shared inboxes are designed for team collaboration, allowing multiple users to view, assign, and respond to conversations from a single centralized place.
Does Heymarket integrate with Salesforce or HubSpot?
Yes. Heymarket has built-in integrations with Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, Aircall, Zapier, and more. A full API is also available for custom integrations.
Is Heymarket compliant with SMS marketing regulations?
Yes. Heymarket includes a double opt-in feature and opt-out management tools to help businesses stay compliant with regulations such as TCPA and carrier requirements.
Does Heymarket offer a free trial?
Yes. Heymarket offers a free trial that does not require a credit card, allowing teams to explore the platform before committing to a paid plan.
