About
Inaza is a comprehensive AI-powered automation platform designed specifically for the insurance industry. It addresses the most pressing operational challenges faced by carriers, MGAs, agents, and brokers — from manual underwriting bottlenecks to error-prone FNOL forms and slow customer service responses. The platform automates the entire policy lifecycle. In underwriting, Inaza processes submissions, PDFs, emails, and documents instantly, reducing underwriting workload by up to 90% and improving combined ratios by 7%+. For claims, it captures every data point, image, and report in real time, automating FNOL intake and cutting claims cycle times from days to minutes. Customer service automation handles policy changes, status updates, and FAQs — deflecting up to 80% of inbound requests without human intervention. Inaza supports over 250 workflow templates covering ACORD form processing, loss run automation, end-to-end underwriting, and much more. It can ingest any file type — PDFs, images, property damage videos, audio files, and million-row Excel spreadsheets — with built-in fraudulent image detection. A unified data warehouse with 50+ reporting templates and custom dashboards provides visibility into 500+ data fields across all operations. Unlike legacy solutions that take months to deploy, Inaza integrates with existing systems in as little as 15 minutes and requires no team retraining. It is trusted by leading insurers, MGAs, and brokers worldwide seeking to modernize operations, reduce premium leakage, and deliver real-time customer experiences.
Key Features
- Underwriting Automation: Automates submission intake, document processing, and risk triage from emails and PDFs — cutting underwriting workload by up to 90%.
- Claims & FNOL Automation: Captures every data point, image, and report in real time to generate complete, standardized claims files instantly with 100% FNOL automation.
- Customer Service AI Agents: AI-powered agents handle policy changes, status updates, and FAQs, automating up to 80% of customer service requests at lower cost.
- 250+ Workflow Templates: Pre-built templates for ACORD form processing, loss run automation, FNOL, and more — enabling any workflow to be automated in just 15 minutes.
- Unified Analytics & Reporting: A centralized data warehouse with 50+ reporting templates, custom dashboards, and 500+ captured data fields for full operational visibility.
Use Cases
- Automating underwriting submission intake and document processing to free underwriters from non-core tasks.
- Achieving 100% FNOL automation by capturing claims data, images, and reports in real time.
- Deflecting up to 80% of customer service requests using AI agents that handle policy changes and FAQs.
- Gaining real-time operational visibility with unified dashboards across underwriting, claims, and servicing.
- Reducing quote abandonment and improving customer experience through instant, automated policy issuance workflows.
Pros
- Dramatic Efficiency Gains: Achieves up to 90% reduction in underwriting workload and 100% FNOL automation, delivering measurable ROI quickly.
- Rapid, No-Code Integration: Integrates with existing tech stacks in as little as 15 minutes with no team retraining required, minimizing operational disruption.
- Versatile File Ingestion: Processes any file type — PDFs, images, videos, audio, and million-row Excel files — with built-in fraud detection.
- Insurance-Specific Templates: Over 250 purpose-built workflow templates tailored to real insurance processes, reducing configuration time and guesswork.
Cons
- Enterprise-Focused Pricing: Pricing is not publicly listed and requires a demo request, making it less accessible for smaller agencies or startups.
- Insurance-Vertical Only: The platform is narrowly designed for the insurance industry, limiting applicability for companies outside this vertical.
- Potential Customization Complexity: While templates speed up setup, highly bespoke workflows or edge-case integrations may still require significant configuration effort.
Frequently Asked Questions
What types of files can Inaza process?
Inaza can ingest and process virtually any file type, including PDFs, images, property damage videos, phone call audio files, Excel spreadsheets with over 1 million lines, and more — with built-in fraudulent image detection.
How quickly can Inaza be integrated into existing systems?
Inaza is designed to integrate seamlessly with your existing tech stack in as little as 15 minutes, requiring no team retraining. It runs in the background and feeds insights directly into your current workflows.
What insurance workflows does Inaza support?
Inaza supports underwriting (submission intake, document processing, risk triage), claims (FNOL, claims pack automation), customer service (policy changes, FAQs, status updates), and lifecycle operations (dashboards, reporting, analytics).
Who is Inaza designed for?
Inaza serves the full insurance ecosystem, including MGAs, carriers, agents, and brokers who want to automate operational workflows, reduce costs, and improve policy lifecycle efficiency.
How does Inaza help reduce premium leakage?
By automating data capture across submissions and claims, Inaza ensures that no data points are missed or manually entered incorrectly — directly addressing the estimated $30 billion lost annually by US insurers due to premium leakage.
