About
Infinitus is an enterprise-grade voice AI platform designed exclusively for the healthcare industry. It automates high-volume, routine phone calls across clinical and administrative workflows — including prior authorizations, benefits verifications, patient outreach, provider follow-ups, and lab result notifications — enabling healthcare organizations to scale operations without adding headcount. The platform offers two core products: AI Agents that autonomously complete calls end-to-end, and AI Copilots that assist human staff during live calls with real-time guidance and data surfacing. A proprietary knowledge graph and safety-first AI model architecture ensure accuracy and compliance in healthcare's complex regulatory environment. Infinitus Studio, the platform's no-code agent builder, allows teams to configure and deploy custom voice AI workflows without engineering resources. Deep integrations with Salesforce and leading EHR/pharmacy systems make it easy to embed Infinitus into existing tech stacks. The platform is used by pharmaceutical manufacturers, specialty pharmacies, payors, health systems, ambulatory surgery centers, and labs. With 44% of the Fortune 50 as customers, Infinitus typically delivers 50% ROI and 10% greater data accuracy compared to manual call processes. It has automated over 100 million minutes of healthcare conversation and completed more than 6 million calls.
Key Features
- Autonomous Voice AI Agents: Deploy AI agents that independently complete end-to-end phone calls to patients, payors, and providers — handling clinical and administrative tasks without human intervention.
- AI Copilots for Human Teams: Augment live call center staff with AI copilots that surface real-time guidance, data, and recommendations during active conversations to improve efficiency and accuracy.
- Infinitus Studio (No-Code Agent Builder): Healthcare's first no-code AI agent builder lets teams design, configure, and launch custom voice AI workflows without writing any code.
- Safety-First AI Model Architecture: A proprietary AI model backed by a healthcare-specific knowledge graph ensures regulatory compliance, data accuracy, and safe interactions in complex clinical scenarios.
- Salesforce & EHR Integrations: Native integrations with Salesforce and leading EHR and pharmacy management systems allow seamless embedding of voice AI into existing healthcare tech stacks.
Use Cases
- Automating prior authorization and benefits verification calls to insurance payors on behalf of specialty pharmacies or health systems
- Conducting proactive patient outreach for medication adherence, appointment reminders, and onboarding into care programs
- Handling provider verification, credentialing follow-ups, and referral coordination calls at scale
- Supporting pharma and life sciences teams with patient support program enrollment and reimbursement assistance calls
- Streamlining lab and diagnostics result notifications and follow-up scheduling with patients and ordering providers
Pros
- Proven Enterprise Scale: Over 100 million minutes automated and 6 million+ calls completed, with adoption by 44% of Fortune 50 companies — demonstrating reliability at massive scale.
- Strong, Measurable ROI: Customers typically achieve 50% ROI and 10% greater data accuracy compared to manual call processes, with fast time-to-value across healthcare verticals.
- Healthcare-Specific Design: Built exclusively for healthcare with a domain knowledge graph, safety-first architecture, and integrations tailored to clinical and administrative workflows.
- No-Code Customization: Infinitus Studio empowers non-technical teams to build and modify AI agent workflows, reducing dependency on engineering resources.
Cons
- Enterprise-Only Focus: Infinitus is designed for large healthcare organizations; small practices or clinics may find it overkill or cost-prohibitive.
- Healthcare Vertical Only: The platform is purpose-built for healthcare, making it unsuitable for organizations outside of pharma, payors, health systems, or related sectors.
- No Public Pricing: Pricing is not disclosed publicly and requires a custom demo/sales engagement, which can slow evaluation for teams with limited time.
Frequently Asked Questions
What types of phone calls can Infinitus automate?
Infinitus automates a wide range of clinical and administrative calls including prior authorization requests, benefits verifications, patient outreach and onboarding, provider follow-ups, refill reminders, lab result notifications, and scheduling confirmations.
Is Infinitus compliant with healthcare regulations like HIPAA?
Yes. Infinitus is built with a safety-first architecture specifically designed for the regulatory requirements of healthcare, including HIPAA compliance and data accuracy safeguards.
What is Infinitus Studio?
Infinitus Studio is healthcare's first no-code AI agent builder, allowing non-technical users to design and deploy custom voice AI workflows without writing any code.
Who are Infinitus's typical customers?
Infinitus serves pharmaceutical companies, specialty pharmacies, health systems, ambulatory surgery centers, payors, labs and diagnostics companies, and Salesforce-using healthcare organizations. It counts 44% of the Fortune 50 among its customers.
What kind of ROI can healthcare organizations expect?
Customers typically see 50% ROI and 10% greater data accuracy compared to manual call processes, with significant time savings from automating high-volume, repetitive calls.
