About
IT Retail is a comprehensive grocery store point of sale platform founded in 1993 by grocers who wanted to solve the real operational challenges of running a food retail business. Unlike generic POS systems, IT Retail is designed specifically for the grocery vertical — covering everything from specialty and organic markets to butcher shops, fish markets, co-ops, international markets, and full-scale supermarkets. The platform delivers cloud-based software paired with compatible hardware and integrated payment processing, giving store owners a unified system to manage their entire operation. Key capabilities include fast, reliable checkout with support for scanner scales and deli scales, deep inventory management, customer loyalty programs, and robust reporting and analytics that surface sales trends, peak hours, and departmental performance. IT Retail also supports online grocery ordering, enabling independent retailers to offer e-commerce experiences that rival larger chains. Its reporting suite eliminates guesswork by providing real-time insight into store performance, helping owners make data-driven decisions on purchasing, staffing, and promotions. The system is particularly popular among specialty and international grocery stores — including African, Asian, Hispanic, Halal, Caribbean, and Indian markets — that need flexible configurations to handle diverse product catalogs and pricing structures. IT Retail offers a cost-savings calculator, customer success stories, and dedicated support, making it a strong choice for independent grocers looking to modernize operations and grow confidently.
Key Features
- Fast Checkout & Scale Integration: Streamlined checkout workflows with native support for scanner scales and deli scales, reducing wait times and improving customer throughput.
- Inventory Management: Real-time inventory tracking across departments, helping grocers avoid stockouts, reduce shrink, and manage complex product catalogs.
- Reporting & Analytics: In-depth sales reporting by product, department, and time-of-day, giving store owners actionable data to optimize operations and staffing.
- Online Grocery & E-Commerce: Built-in online ordering capabilities allow independent grocers to offer digital shopping experiences without third-party integrations.
- Customer Loyalty Programs: Configurable loyalty and rewards tools to help grocers retain shoppers and compete against large chain retailers.
Use Cases
- An independent international grocery store replacing a legacy cash register system with a cloud-based POS to speed up checkout and reduce errors.
- A specialty butcher shop or fish market using IT Retail's deli and scanner scale integrations to accurately price and sell weighted items at the counter.
- A co-op or organic food market leveraging customer loyalty features to reward repeat shoppers and build community engagement.
- A supermarket owner using IT Retail's reporting suite to analyze seasonal sales trends, identify top-selling departments, and optimize inventory purchasing.
- A corner store or bodega launching online grocery ordering to serve local customers digitally and compete with larger grocery chains.
Pros
- Grocery-Specific Design: Built exclusively for food retail, IT Retail understands the nuances of grocery operations — from weighted items to perishable inventory — unlike generic POS platforms.
- Cloud-Based Flexibility: Cloud architecture means store owners can access data and manage their store from anywhere, with automatic updates and no on-premise server maintenance.
- Specialty Market Support: Handles diverse international and specialty store formats (Halal, Hispanic, Asian, etc.) with the flexibility needed for varied product catalogs and pricing.
- All-in-One Platform: Combines POS software, hardware, payment processing, and e-commerce in a single system, reducing the complexity of managing multiple vendors.
Cons
- Grocery-Only Focus: IT Retail is purpose-built for grocery and food retail, making it a poor fit for businesses outside the food and beverage vertical.
- Paid Subscription Required: There is no free tier or trial readily advertised; prospective customers must request a demo and go through a sales process to evaluate the platform.
- Hardware Dependency: Full functionality relies on compatible IT Retail hardware, which may involve upfront costs even with promotional discounts.
Frequently Asked Questions
What types of grocery stores does IT Retail support?
IT Retail supports a wide range of food retail formats including supermarkets, organic and natural food stores, butcher shops, fish markets, co-ops, corner stores, thrift and dollar stores, and international markets such as African, Asian, Hispanic, Halal, Caribbean, and Indian markets.
Is IT Retail cloud-based?
Yes, IT Retail is a cloud-based POS platform. This means your store data is accessible remotely, software updates are automatic, and you don't need to maintain on-site servers.
Does IT Retail support online grocery ordering?
Yes, IT Retail includes an online grocery feature that allows independent stores to offer e-commerce ordering directly to their customers, helping them compete with larger chain retailers.
What hardware does IT Retail work with?
IT Retail integrates with grocery-specific hardware including scanner scales, deli scales, and cash register replacements. They offer hardware bundles, sometimes at promotional discounts, as part of switching packages.
How does IT Retail help with store reporting?
IT Retail provides detailed reporting and analytics tools that track product sales, peak checkout hours, and departmental performance trends — giving store owners data-driven insight to make smarter purchasing, staffing, and promotional decisions.
