About
Kickserv is a top-rated field service management software designed to help home service businesses run more efficiently. Whether you operate in plumbing, HVAC, electrical, landscaping, restoration, or construction, Kickserv gives you the tools to manage every aspect of your service business in one place. With Kickserv, you can schedule jobs using a visual planner, dispatch technicians, and track GPS location and time in real time. The customer management tools allow you to maintain complete job histories, send automated reminders, and provide clients with a self-service Customer Center for tracking progress and making payments. Building and sending estimates is streamlined with digital signature approval and a customer pipeline view that helps you close more opportunities. Invoices can be sent instantly via text or email, and customers can pay online using credit cards, Apple Pay, or Google Pay. All payment data integrates directly with QuickBooks for accurate financial tracking. The Kickserv mobile app empowers field technicians to manage their job schedule, capture photos and notes, collect digital signatures, and process payments on-site. Key integrations include QuickBooks Online and Desktop, Stripe, Mailchimp, and Podium. Kickserv also provides an open API for custom integrations. Kickserv is ideal for small to established service businesses looking to reduce administrative overhead, improve customer satisfaction, and accelerate cash flow. Plans start at $60/month for up to 5 users with a free trial available.
Key Features
- Job Scheduling & Dispatching: Visual planner lets you schedule, assign, and manage jobs efficiently while tracking technician GPS location and time in real time.
- Estimates & Digital Approvals: Build and send estimates via text, collect digital signatures, and manage your customer opportunity pipeline to close deals faster.
- Invoicing & Online Payments: Send invoices by text or email and accept credit card, Apple Pay, or Google Pay payments online, with QuickBooks integration for seamless bookkeeping.
- Mobile App for Field Teams: Technicians can view their schedule, log expenses, capture photos and notes, obtain signatures, and process payments directly from the field.
- Customer Center & Automated Messaging: Give customers a self-service portal to track job progress and pay invoices, while automated reminders keep them informed at every stage.
Use Cases
- A plumbing company uses Kickserv to schedule service calls, dispatch technicians, and send automated appointment reminders to reduce no-shows.
- An HVAC business sends digital estimates via text, collects customer signatures remotely, and tracks the opportunity pipeline to close more deals.
- A landscaping firm uses the mobile app so crews can clock in via GPS, add job notes and photos, and collect payment on-site after completing work.
- A restoration company manages multi-day jobs, tracks expenses and documents, and integrates with QuickBooks to maintain accurate financial records.
- An electrician uses the Customer Center to keep clients updated on job progress and enables online payments to accelerate cash collection after each service call.
Pros
- All-in-One Platform: Combines scheduling, CRM, invoicing, payments, and mobile field management into a single solution, reducing the need for multiple tools.
- Competitive Pricing: Offers more features per dollar compared to many field service competitors, with plans starting at $60/month for up to 5 users.
- Strong Integrations: Native integrations with QuickBooks, Stripe, Mailchimp, and Podium, plus an open API for custom connections.
- Mobile-Ready Field Operations: The mobile app keeps technicians productive on-site with GPS tracking, digital signatures, and on-the-spot payment collection.
Cons
- Per-Tier User Limits: Each pricing tier caps the number of users, so rapidly growing teams may need to upgrade plans sooner than expected.
- Not AI-Powered: Kickserv lacks AI-driven features such as predictive scheduling, intelligent dispatching, or automated insights found in newer platforms.
- Industry Specificity: Primarily built for home and field service industries; businesses outside these verticals may find the feature set less relevant.
Frequently Asked Questions
What types of businesses is Kickserv designed for?
Kickserv is built for home and field service businesses including plumbing, HVAC, electrical, landscaping, restoration, construction, and technology services.
Does Kickserv offer a free plan?
Kickserv offers a free sign-up to get started, with paid plans beginning at $60/month for up to 5 users. A free trial is available to explore the platform.
Can Kickserv integrate with QuickBooks?
Yes, Kickserv integrates natively with both QuickBooks Online and QuickBooks Desktop, allowing you to sync invoices, payments, and customer data for accurate accounting.
Does Kickserv have a mobile app?
Yes, Kickserv's mobile app is available for field technicians and supports job scheduling, GPS tracking, time logging, photo capture, digital signatures, and on-site payment processing.
What payment methods can customers use to pay through Kickserv?
Customers can pay online via credit card, Apple Pay, or Google Pay. Payments are processed through Stripe integration and sync with QuickBooks for easy tracking.
