About
Klevu is an AI-powered ecommerce search and product discovery solution designed to help online retailers deliver highly relevant shopping experiences. Originally launched as a standalone product, Klevu has since merged with Searchspring and Intelligent Reach under the unified brand Athos Commerce, creating one of the most comprehensive ecommerce discovery platforms on the market. At its core, Klevu uses natural language processing and machine learning to understand shopper intent and surface the most relevant products in real time. Its intelligent search engine goes beyond keyword matching, handling synonyms, typos, and long-tail queries to minimize zero-result searches and maximize conversions. Klevu also provides powerful category page merchandising tools, allowing retailers to control product ranking rules, pin key items, and run automated boosting campaigns based on revenue, inventory, or trends. Personalization features adapt product listings and recommendations to individual shopper behavior, increasing engagement and average order value. The platform integrates seamlessly with major ecommerce systems including Shopify, Magento, Salesforce Commerce Cloud, and BigCommerce. Its analytics dashboard gives merchandisers actionable insights into search trends, popular queries, and conversion performance, enabling continuous optimization. Klevu is ideal for mid-market to enterprise ecommerce brands looking to reduce reliance on manual merchandising and drive measurable revenue growth through smarter product discovery.
Key Features
- AI-Powered Site Search: Uses NLP and machine learning to understand shopper intent, handling synonyms, misspellings, and complex queries to deliver highly relevant product results.
- Category Page Merchandising: Enables retailers to set automated and manual rules for product ranking, pinning, and boosting based on business goals like revenue or inventory levels.
- Personalized Recommendations: Adapts product listings and recommendations in real time based on individual shopper behavior, increasing engagement and average order value.
- Ecommerce Platform Integrations: Integrates natively with Shopify, Magento, Salesforce Commerce Cloud, BigCommerce, and other leading ecommerce platforms.
- Search Analytics & Insights: Provides a comprehensive analytics dashboard to track search trends, zero-result queries, click-through rates, and conversion performance.
Use Cases
- Retailers replacing basic keyword search with AI-powered product discovery to reduce zero-result searches and abandoned sessions.
- Ecommerce merchandising teams automating product ranking and promotions on category pages based on inventory, trends, or revenue data.
- Online stores personalizing the shopping experience for returning customers by surfacing products aligned with their browsing and purchase history.
- Enterprise brands unifying onsite search and offsite product feed management through the Athos Commerce platform.
- Ecommerce managers using search analytics to identify high-intent queries and optimize their catalog and merchandising strategy.
Pros
- Deep NLP Understanding: Handles natural language queries, synonyms, and typos far better than traditional keyword-based search engines, reducing lost sales from poor search results.
- Broad Platform Compatibility: Out-of-the-box integrations with major ecommerce platforms make deployment straightforward without heavy custom development.
- Unified Discovery Suite: As part of Athos Commerce, Klevu now offers a broader suite covering onsite and offsite product discovery under one platform.
Cons
- Enterprise Pricing: Klevu is positioned as a paid enterprise solution with no publicly listed free tier, making it less accessible for small or budget-limited stores.
- Complexity for Smaller Teams: The full feature set including merchandising rules and personalization may require dedicated resources or expertise to configure and optimize effectively.
Frequently Asked Questions
What is Klevu AI Ecom Search?
Klevu is an AI-powered ecommerce search and product discovery platform that helps online retailers deliver relevant search results, category merchandising, and personalized shopping experiences.
Is Klevu now part of a larger company?
Yes. Klevu has merged with Searchspring and Intelligent Reach to form Athos Commerce, a unified ecommerce search, merchandising, and personalization platform.
Which ecommerce platforms does Klevu integrate with?
Klevu integrates with major platforms including Shopify, Magento, Salesforce Commerce Cloud, and BigCommerce, among others.
Does Klevu offer a free plan?
Klevu is a paid enterprise SaaS solution. Pricing is typically customized based on store size and requirements. A demo can be requested on their website.
How does Klevu improve ecommerce conversions?
By using AI and NLP to understand shopper intent, reducing zero-result searches, personalizing product listings, and enabling merchandisers to optimize ranking rules — all of which drive higher click-through and conversion rates.
