About
Livi is Europe's largest digital-first healthcare provider, part of KRY International AB, with over 8 years of experience in delivering capitated and digital-first care. The platform combines cutting-edge digital technology with clinical expertise to make healthcare more accessible and efficient for patients, NHS organisations, insurers, and employers. Patients can book GP appointments, request prescriptions, and obtain fit notes through a highly rated mobile app (4.9 App Store rating), without needing to visit a physical clinic. Livi's clinical network spans over 5,000 healthcare professionals and has delivered more than 14 million patient appointments to date. For NHS partners — including Integrated Care Systems (ICS), ICBs, GP Federations, PCNs, and individual GP practices — Livi provides solutions to guide patients to the right level of care and optimise end-to-end care management across large populations. Private medical insurers rely on Livi to enhance healthcare experiences for their members, while employers use the platform to support workforce wellness. Regulated and trusted by Europe's biggest health insurers, governments, and life science organisations, Livi represents a reliable, technology-driven solution for modern healthcare delivery at scale.
Key Features
- Online GP Appointments: Book and attend video consultations with qualified GPs quickly through the Livi app or website, eliminating lengthy in-person wait times.
- Prescription & Fit Note Services: GPs can issue prescriptions and fit notes (sick notes) digitally during or following a consultation, based on clinical assessment.
- NHS & Payer Integration: Seamlessly integrates with ICS, ICBs, GP Federations, PCNs, and private medical insurers to support end-to-end population health management.
- Workforce Wellness Solutions: Provides employers with a comprehensive digital health benefit to support employee wellbeing, reduce absenteeism, and improve productivity.
- Large Population Care Management: Proven capitated care model trusted to manage large patient populations, with over 14 million appointments delivered across a 5,000+ clinician network.
Use Cases
- NHS patients accessing fast GP consultations online without waiting for in-person appointments at their local practice
- Employers providing digital healthcare benefits to their workforce to support wellbeing and reduce sick leave
- Private medical insurers offering enhanced digital GP access and care navigation to their policyholders
- NHS ICBs and GP Federations managing large patient populations with digital-first care and optimised referral pathways
- Patients conveniently requesting repeat prescriptions or fit notes through a mobile app without visiting a clinic
Pros
- Highly Rated App Experience: A 4.9 App Store rating reflects strong patient satisfaction, ease of use, and reliable access to healthcare professionals.
- Extensive Clinical Network: With over 5,000 healthcare professionals, Livi ensures broad availability and reduced waiting times for patients across its platform.
- Versatile Multi-Stakeholder Platform: Serves NHS organisations, private insurers, employers, and individual patients under one platform, making it adaptable to diverse healthcare delivery needs.
Cons
- Primarily UK & European Market: Livi's services are largely limited to the UK and select European countries, restricting access for users in other regions.
- Not Suited for Emergency Care: The platform is designed for non-urgent consultations; acute emergencies still require in-person or emergency services intervention.
Frequently Asked Questions
How do I book a GP appointment with Livi?
Download the Livi app on iOS or Android, or visit the Livi website. After registering, you can book a video GP appointment, often available the same day.
Is Livi available through the NHS?
Yes. Livi partners with NHS Integrated Care Systems, ICBs, GP Federations, and PCNs to provide digital GP services as part of NHS-funded care.
Can Livi GPs issue prescriptions and fit notes?
Yes. Livi GPs can issue prescriptions and fit notes digitally following a consultation, where clinically appropriate, saving patients a trip to a physical clinic.
Does Livi work with private health insurance?
Yes. Livi partners with private medical insurers across Europe to provide digital GP and healthcare services as part of member benefits packages.
How large is the Livi healthcare network?
Livi has a network of over 5,000 healthcare professionals and has facilitated more than 14 million patient appointments since its founding.
