About
Loman is the #1 rated Voice AI phone-answering solution purpose-built for restaurants. It acts as an always-on AI phone agent that picks up every call—even during peak lunch and dinner rushes—so your front-of-house staff never has to leave the floor to answer the phone again. With Loman, customers can place pickup and delivery orders, book reservations, ask about the menu, get allergen information, inquire about hours and directions, and even pay securely over the phone. Orders are synced in real time to your POS system, eliminating manual entry errors and speeding up ticket flow. Loman integrates with major restaurant technology stacks including Toast, Square, SpotOn, Clover, SkyTab, Aloha by NCR, Olo, and OpenTable. A live command center dashboard lets owners and managers monitor calls, transcripts, orders, and revenue metrics—all in one place. The system can handle unlimited simultaneous calls and intelligently upsells add-ons and popular combos to lift average ticket size. According to Loman's data, restaurants miss up to 30% of calls during peak hours, representing $25–$50 in lost revenue per missed call. Loman helps operators recapture that revenue, reduce labor costs, and deliver a consistently excellent guest experience. It is built for single-location owners, multi-unit operators, and enterprise-level restaurant brands.
Key Features
- 24/7 AI Phone Answering: Handles unlimited simultaneous inbound calls around the clock—during peak hours, holidays, and off-hours—so no call is ever missed.
- Order Taking & POS Sync: Takes pickup and delivery orders over the phone and syncs tickets directly to your POS system (Toast, Square, Clover, SpotOn, and more) in real time.
- Reservation Management: Lets guests book reservations by phone 24/7, integrating with platforms like OpenTable to reduce wait times and boost satisfaction.
- Secure Phone Payments: Accepts credit card payments over the phone securely, enabling full order completion without staff involvement.
- Live Analytics Dashboard: Provides a command center with real-time call transcripts, order outcomes, revenue tracking, and peak call time insights to help operators staff smarter.
Use Cases
- A busy pizza chain uses Loman to handle all inbound phone orders during dinner rush, freeing staff to focus on in-store customers and reducing ticket errors.
- A multi-location Mexican restaurant group integrates Loman with OpenTable to let guests book reservations by phone 24/7 without needing a host on standby.
- An independent burger restaurant uses Loman's upselling prompts to suggest combo upgrades and desserts on every call, increasing average ticket size.
- An enterprise restaurant brand deploys Loman across all locations to standardize phone customer service, track revenue metrics centrally, and identify peak call windows for smarter staffing.
- A sushi restaurant leverages Loman's secure phone payment feature to complete full delivery order transactions over the phone without staff involvement.
Pros
- Eliminates Missed Calls: Handles unlimited simultaneous calls so restaurants never lose revenue during busy periods—addressing the common problem of missing up to 30% of calls at peak hours.
- Deep POS Integrations: Natively connects with the most popular restaurant POS and reservation platforms, enabling seamless ticket and payment sync without manual data entry.
- Revenue Uplift via Smart Upselling: Built-in prompts nudge customers toward add-ons and popular combos, helping operators increase average ticket size by up to 23% without extra staff training.
- Reduces Labor Costs: Offloads routine call handling from staff, allowing leaner teams and freeing front-of-house employees to focus on in-person guest experience.
Cons
- Restaurant-Only Focus: Loman is purpose-built exclusively for restaurants, making it unsuitable for other industries or general-purpose business phone answering.
- Paid Subscription Required: There is no free tier; operators pay a recurring software fee, which may be a barrier for very small or new restaurant businesses.
- Requires POS Integration Setup: Getting full value from Loman depends on successful integration with your existing POS and reservation systems, which may require initial configuration time.
Frequently Asked Questions
What types of restaurants is Loman designed for?
Loman is built for single-location restaurants, multi-unit operators, and enterprise restaurant brands. It supports a wide range of cuisines and service styles, from pizza and fast-casual to full-service dining.
What can Loman handle on a call?
Loman can take pickup and delivery orders, process phone payments, book reservations, answer menu and allergen questions, provide hours and directions, quote wait times, and handle catering inquiries—among other tasks.
Which POS systems does Loman integrate with?
Loman integrates with Toast, Square, SpotOn, Clover, SkyTab, Aloha by NCR, Olo, Stream, and OpenTable, with more integrations available.
Is Loman cheaper than hiring a human or using an answering service?
Yes. Loman charges a predictable software fee rather than hourly wages or per-minute call center costs. It answers 100% of calls, never calls in sick, and follows your menu and policies with perfect consistency.
How quickly can restaurants get set up with Loman?
Restaurants can try Loman's AI in a live demo call in under 30 seconds via the website. Full onboarding includes configuring your menu, hours, and POS integration through the Loman dashboard.
