About
Loox is a comprehensive social proof and reviews platform purpose-built for Shopify and Shopify Plus merchants. It enables brands to automatically collect photo and video reviews from customers using smartly timed email requests and incentive-driven prompts — dramatically increasing visual review submission rates compared to text-only approaches. Beyond review collection, Loox offers beautifully customizable on-site widgets that integrate seamlessly from homepage banners to checkout pages, ensuring social proof is visible at every stage of the buyer journey. The platform's AI features (Loox Convert) take reviews a step further — automatically sorting the highest-impact reviews first, highlighting persuasive phrases, translating reviews for international audiences, and converting review momentum into direct sales. Loox also includes a built-in customer referral engine that turns satisfied buyers into brand ambassadors, along with upsell prompts and smart discounts that maximize every post-purchase interaction. Reviews can be syndicated across major sales channels, extending social proof well beyond the storefront. Ideal for DTC ecommerce brands, Shopify retailers, and growth-focused marketing teams, Loox is designed for merchants who want to replace generic reviews with visually compelling, AI-optimized trust signals that convert browsers into buyers.
Key Features
- Visual Review Collection: Automatically send smartly timed email requests with incentives to maximize photo and video review submissions from real customers.
- AI-Powered Review Optimization (Loox Convert): Use AI to auto-sort the best reviews first, highlight persuasive phrases, and translate reviews for international shoppers to increase conversions.
- Customizable On-Site Widgets: Display stunning review widgets across your entire storefront — from homepage to checkout — styled to match your brand perfectly.
- Customer Referral Program: Turn happy customers into brand ambassadors with built-in referral tools, upsells, and smart discount incentives post-purchase.
- Multi-Channel Review Syndication: Showcase reviews across leading sales channels and marketplaces to carry your social proof wherever your customers shop.
Use Cases
- A DTC apparel brand collects hundreds of customer outfit photos monthly and displays them in a shoppable gallery widget to boost product page conversions.
- A Shopify Plus cosmetics merchant uses Loox Convert to auto-surface the most persuasive reviews, reducing bounce rates and increasing add-to-cart clicks.
- An online home goods retailer runs a referral program through Loox, offering existing customers discount codes for every friend they bring in who makes a purchase.
- A subscription box company leverages Loox's review translation feature to localize social proof for shoppers in non-English speaking markets.
- A fast-growing Shopify brand syndicates its Loox reviews across Google Shopping and other channels to maintain consistent social proof beyond its own storefront.
Pros
- Built Specifically for Shopify: Deep native integration with Shopify and Shopify Plus means seamless setup, reliable performance, and access to store data without custom dev work.
- AI Features That Drive Conversions: Loox Convert automatically surfaces the most persuasive reviews, reducing manual curation and measurably improving conversion rates.
- High Visual Review Volume: Optimized review request flows and proven incentive mechanics consistently generate more photo and video reviews than standard review apps.
- All-in-One Social Proof Suite: Reviews, referrals, upsells, and widgets in one platform eliminates the need for multiple apps and reduces monthly SaaS spend.
Cons
- Shopify-Only Platform: Loox is exclusively designed for Shopify and Shopify Plus stores, making it unavailable to merchants on other ecommerce platforms like WooCommerce or BigCommerce.
- Cost Scales with Usage: Pricing tiers are based on order volume, so fast-growing stores may see costs rise quickly as they scale.
- AI Features on Higher Plans: The most powerful AI-driven features (Loox Convert) may only be accessible on premium pricing tiers, limiting value for smaller merchants.
Frequently Asked Questions
What platforms does Loox work with?
Loox is built exclusively for Shopify and Shopify Plus. It integrates natively with your Shopify store, requiring no custom development.
How does Loox collect photo and video reviews?
Loox sends automated post-purchase review request emails at optimal times, offering customers incentives (like discounts) to submit photo or video reviews, which significantly boosts visual review volume.
What AI features does Loox offer?
Through Loox Convert, the platform uses AI to automatically sort the most persuasive reviews to the top, highlight impactful phrases, and translate reviews for international shoppers — all designed to increase conversion rates.
Does Loox include a referral program?
Yes. Loox includes a built-in customer referral engine that incentivizes happy customers to refer friends, along with upsell prompts and smart discounts to maximize post-purchase value.
Is there a free plan available?
Loox offers a free trial so merchants can get started without commitment. Paid plans scale based on order volume and the features required.
