About
Member Splash is an industry-specific membership and facility management platform built from the ground up for swim clubs, homeowner associations (HOAs), tennis clubs, and pool management companies. Unlike generic software adapted for club use, Member Splash was designed around the real operational workflows these organizations face every season. The platform consolidates everything needed to run a membership organization: online registration and payment processing (credit card and ACH), photo ID-based check-in for members and guests, a reservation system with events calendar, automated waitlist management, bulk email communications, and detailed custom reporting. Operators can also sell guest passes, manage sponsorships, run snack bar or merchandise sales via a built-in point-of-sale interface, and track guest attendance metrics. Role-based access makes it easy for volunteer board members—presidents, treasurers, membership chairs, and facilities chairs—to manage only their area of responsibility without complexity. The platform is designed so non-technical staff and volunteers can get up and running quickly with no coding required. Founded in 2010 and family-run, Member Splash emphasizes direct, responsive support from the team that actually built the product. With over 450 clubs served nationwide and a 95% retention rate, it is a proven solution for organizations looking to modernize operations, improve the member experience, and reduce the administrative burden on volunteer boards.
Key Features
- Online Payment Processing: Accept credit card and ACH payments for memberships, guest passes, and merchandise directly through the platform, automating billing and reducing manual collection.
- Photo ID Check-In & Verification: Verify member identities at the gate using photo-based check-in, with role-based access controls to ensure only authorized staff manage entry.
- Reservation System & Events Calendar: Let members book facilities and view upcoming events through an integrated reservation and events calendar, reducing scheduling conflicts and administrative overhead.
- Guest Tracking & Point-of-Sale: Sell guest passes, track visitor attendance, and manage snack bar or merchandise sales with a built-in POS system to create additional revenue streams.
- Bulk Email & Automated Waitlists: Send targeted email campaigns to members and automate waitlist management, keeping your community informed and memberships filling efficiently each season.
Use Cases
- Managing swim club membership registration, renewals, and automated billing each season.
- Controlling pool or facility access using photo ID check-in to verify member identities at the gate.
- Selling and tracking guest passes for HOA or club pools to generate additional revenue.
- Running snack bar and merchandise sales at club facilities through an integrated point-of-sale system.
- Communicating important updates, event announcements, and policy changes to all members via bulk email campaigns.
Pros
- Purpose-Built for the Industry: Designed specifically for swim clubs, HOAs, and pool management companies—not adapted from generic software—meaning workflows match real operational needs out of the box.
- Proven Track Record: Trusted by 450+ organizations with a 95% client retention rate since 2010, demonstrating consistent reliability and customer satisfaction.
- Direct Human Support: Family-run business where support comes directly from the team that built the platform, providing fast and knowledgeable responses without outsourced call centers.
- Volunteer-Friendly Interface: Role-based access and an intuitive UI allow non-technical volunteer board members to manage operations without a steep learning curve.
Cons
- Narrow Use Case: Exclusively designed for swim clubs, HOAs, and pool management companies—organizations outside this niche will find limited applicability.
- Opaque Pricing: Plan costs are not publicly listed on the website, requiring direct contact with sales to get pricing details before committing.
- Web-Only Platform: No dedicated native mobile apps are offered, which may be a limitation for staff or admins who prefer managing operations from a smartphone or tablet.
Frequently Asked Questions
Who is Member Splash designed for?
Member Splash is built specifically for swim clubs, homeowner associations (HOAs), tennis clubs, and pool management companies. It is not a generic membership platform—every feature is tailored to the seasonal and operational needs of these organizations.
What payment methods does Member Splash support?
Member Splash supports both credit card and ACH (bank transfer) payments for membership fees, guest passes, merchandise, and other club revenue streams.
How long does it take to get set up?
According to customer testimonials, transitions to Member Splash are described as seamless, with dedicated onboarding support guiding clubs through the process so they can be fully operational quickly.
What pricing plans are available?
Member Splash offers an Essentials Plan, a Premium Plan, and an MS Concierge option. Specific pricing is not publicly listed and requires contacting their sales team for a quote.
Can volunteer board members use the platform without technical expertise?
Yes. Member Splash features role-based access so that board members such as presidents, treasurers, membership chairs, and facilities chairs each see only the tools relevant to their role, making it easy for non-technical volunteers to manage their responsibilities.
