About
omni:us is a leading insurance AI specialist with 10 years of domain expertise, purpose-built to transform how property and casualty (P&C) insurers handle claims. The platform leverages multi-modal AI — processing structured and unstructured text, images, and handwriting within a unified context — to replicate the judgment of a seasoned claims specialist at scale. Its core product suite includes: **No-Touch Claim Automation** for end-to-end claim handling from FNOL to settlement; **Agentic Co-Pilot** that assists human adjusters with intelligent recommendations to handle complex claims up to 50% faster; **Leakage Reduction** that surfaces hidden savings in subrogation and recovery workflows; and the **Insurance AI Modeller**, which lets insurers train and deploy custom AI models in weeks rather than months. Customers include top-5 DACH and EU Top-10 insurers, with documented results including 54% no-touch automation in global marine claims, 70% P&C claims automated end-to-end, and 95% decision accuracy outperforming human adjusters. The platform covers 21 reference processes across major P&C lines and is AI Act-compliant, auditable, and bias-free. omni:us is designed exclusively for enterprise insurance carriers seeking measurable ROI through automation, accuracy, and combined ratio improvement.
Key Features
- No-Touch Claim Automation: Processes claims end-to-end from FNOL to settlement without human intervention, achieving up to 70% straight-through processing in P&C lines.
- Agentic Co-Pilot: AI co-pilot that supports human adjusters with intelligent recommendations and decision confidence, reducing handling time for complex claims by up to 50%.
- Leakage Reduction: Identifies hidden savings in subrogation, recovery, and reserving workflows, delivering up to 10% leakage reduction and combined ratio improvement of up to 3%.
- Insurance AI Modeller: Enables insurers to train and deploy fully custom AI models on their own claims data in weeks, without requiring deep ML expertise.
- Multi-Modal AI Processing: Handles structured data, unstructured text, images, and handwritten documents in a unified context window — covering all claim artifact types.
Use Cases
- A top-5 DACH insurer automating 70% of P&C claims end-to-end, eliminating manual adjuster touchpoints for straightforward claims.
- A global marine insurer achieving 54% no-touch automation across complex, high-value cargo and hull claims.
- An EU insurer deploying a custom AI model in weeks using the Insurance AI Modeller to handle a unique product line.
- Claims operations teams using the Agentic Co-Pilot to handle storm surge backlogs faster, avoiding delays and customer dissatisfaction.
- Subrogation and recovery teams using the Leakage Reduction product to identify missed recovery opportunities and reduce financial leakage.
Pros
- Deep Insurance Domain Expertise: Trained on 3M+ annotated claims and 80M+ insurance documents over 10 years, making it far more accurate than general-purpose AI for insurance workflows.
- Proven Enterprise ROI: Documented results with top-tier insurers including 70% no-touch automation, 95% decision accuracy, and combined ratio improvements of up to 3%.
- Regulatory Compliance: AI Act-compliant, auditable, and bias-free — essential for regulated insurance markets in the EU and beyond.
- Ready-to-Deploy Reference Processes: 21 pre-built reference processes across major P&C lines allow faster time-to-value compared to building AI from scratch.
Cons
- Enterprise-Only Focus: The platform is tailored for large insurance carriers; smaller insurers or MGAs may find the solution oversized or cost-prohibitive.
- No Public Pricing: Pricing is not disclosed publicly and requires a direct engagement, making it difficult to evaluate cost upfront.
- Insurance-Specific Use Only: The tool is built exclusively for P&C insurance claims and cannot be repurposed for other industries or general document automation tasks.
Frequently Asked Questions
What types of insurance claims does omni:us support?
omni:us supports major property and casualty (P&C) lines including motor, home, marine, and more. It covers 21 reference processes across key perils and claim types, ready for deployment.
How does omni:us achieve no-touch claim automation?
The platform uses multi-modal AI trained on millions of claims to automatically extract, classify, assess, and settle claims from FNOL to payment — without requiring a human adjuster to intervene at each step.
Is omni:us compliant with EU AI regulations?
Yes. omni:us is AI Act-compliant, fully auditable, and designed to be bias-free, meeting the regulatory requirements for high-risk AI applications in the EU insurance sector.
How long does it take to deploy omni:us?
The Insurance AI Modeller enables custom model deployment in weeks. Pre-built reference processes can be deployed even faster for standard P&C claim types.
What measurable results have omni:us customers seen?
Customers report up to 70% of P&C claims handled end-to-end without human touch, 95% decision accuracy, leakage reductions of up to 10%, and combined ratio improvements of up to 3%.
