About
OnSolve is an enterprise-grade mass notification and critical event management platform that leverages AI, machine learning, and a modern integration engine to help organizations protect their people, assets, and operations. Now part of the Crisis24 portfolio, OnSolve extends its core notification capabilities with a full spectrum of risk management and response services. The platform excels in three primary scenarios: crisis and emergency response (natural disasters, security incidents, public safety threats), IT and infrastructure disruptions (server outages, cybersecurity events), and day-to-day operational and workforce communications (shift changes, logistics coordination, remote team management). Location-specific alerts ensure targeted communication, while automated workflows drastically reduce response times and minimize business impact. As part of Crisis24, users also gain access to Critical Event Management for coordinating major incidents across teams and time zones, Travel Risk Management with real-time alerts and location tracking for mobile employees, and Risk Intelligence & Analysis through expert-driven threat monitoring. OnSolve is purpose-built for large organizations, government agencies, and enterprises that require reliable, scalable, and auditable communication during high-stakes situations. Its integration engine connects seamlessly with existing enterprise systems, making it a cornerstone of modern business continuity and resilience strategies.
Key Features
- Mass Notification System: Send rapid, location-specific alerts across all communication channels simultaneously during emergencies or operational disruptions.
- AI & Machine Learning Engine: Uses AI and ML to intelligently route messages, prioritize alerts, and automate response workflows for faster incident resolution.
- Automated Workflow Orchestration: Pre-built and customizable automated workflows reduce manual intervention and accelerate response times across IT, HR, and security teams.
- Critical Event Management: Unified platform for coordinating, tracking, and reporting on major incidents across teams, departments, and time zones.
- Travel Risk Management Integration: Real-time alerts, risk assessments, and employee location tracking integrated into global mobility strategies for duty-of-care compliance.
Use Cases
- A city government uses OnSolve to send location-specific emergency alerts to residents during a severe weather event, ensuring timely evacuation notices reach the right neighborhoods.
- An enterprise IT team leverages OnSolve to instantly notify stakeholders and coordinate incident response when a critical server outage occurs, reducing mean time to resolution.
- A global corporation uses OnSolve's travel risk management integration to track and alert traveling employees in real time when security threats emerge in their location.
- A hospital network uses OnSolve to coordinate mass communication during a public health crisis, ensuring staff, patients, and community members receive accurate and timely information.
- A logistics company uses OnSolve to manage shift changes and operational disruptions, keeping remote teams aligned and operations running smoothly across multiple time zones.
Pros
- Enterprise-Grade Reliability: Trusted by government agencies and large enterprises worldwide, offering the scalability and uptime required for mission-critical communications.
- Comprehensive Crisis24 Ecosystem: Access to an end-to-end risk management suite including intelligence, travel security, and global assistance through the Crisis24 portfolio.
- Multi-Channel Alert Delivery: Reaches recipients via multiple communication channels simultaneously, maximizing message delivery rates during high-stakes events.
- Powerful Automation: Automated workflows minimize human error and reduce response times, enabling organizations to act faster during critical incidents.
Cons
- Enterprise Pricing: As an enterprise-focused platform, OnSolve is likely cost-prohibitive for small businesses or organizations with limited budgets.
- Complexity for Smaller Teams: The platform's extensive feature set and integration options may require significant onboarding and configuration effort for smaller organizations.
- Limited Public Pricing Transparency: Pricing and plan details are not publicly listed, requiring direct contact with sales for quotes, which can slow procurement decisions.
Frequently Asked Questions
What is OnSolve used for?
OnSolve is used for mass notification and critical event management. It helps organizations send rapid alerts during emergencies, coordinate responses to IT disruptions, and manage operational communications across large workforces.
Is OnSolve part of Crisis24?
Yes, OnSolve is now part of the Crisis24 portfolio. This means OnSolve customers have access to an expanded suite of risk management services including travel risk management, risk intelligence, and global security assistance.
What types of organizations use OnSolve?
OnSolve is trusted by government agencies, municipalities, healthcare organizations, and large enterprises that require reliable, scalable communication systems for emergency response and business continuity.
How does OnSolve use AI and machine learning?
OnSolve leverages AI and machine learning to power intelligent message routing, automate response workflows, and help organizations predict and respond to critical events faster and more effectively.
What communication channels does OnSolve support?
OnSolve delivers alerts across multiple communication channels simultaneously, including SMS, email, voice calls, mobile push notifications, and desktop alerts, ensuring maximum reach during critical events.
