About
Orbita delivers enterprise-grade AI-powered patient engagement and communication programs tailored for healthcare providers. The platform supports patients at every stage of their care journey, leveraging automated workflows to handle scheduling, intake forms, procedure preparation, patient education, and post-treatment follow-up—all without overburdening clinical staff. Orbita's core solutions include a Digital Front Door with AI agents accessible via web, mobile, and voice; a Patient Access and Acquisition module that streamlines scheduling for annual, preventative, and referral visits through proactive self-service campaigns; and a Care Navigation suite that equips patients with resources, documents, and educational content while giving care teams visibility into patient populations, bottlenecks, and procedure volumes. The platform delivers measurable results: healthcare organizations using Orbita have reported a 53% reduction in same-day cancellations, 30% increase in patient throughput, and 25% improvement in operational efficiency, across 50M+ automated patient interactions and 1.5M+ patients served. Orbita is particularly well-suited for specialty practices such as gastroenterology, health systems, and large multi-site providers looking to scale patient outreach without scaling headcount. Its multi-channel outreach—email, SMS, and phone—ensures patients receive timely, personalized communication throughout their care experience.
Key Features
- Digital Front Door: AI agents accessible via web, mobile, and voice channels that help patients access, schedule, and manage their care with minimal staff involvement.
- Patient Access & Acquisition: Proactive outreach campaigns that enable self-service scheduling for annual, preventative, and referral appointments, reducing scheduling friction.
- Care Navigation: A digital-first care management solution that guides patients through forms, education, procedure prep, and post-treatment care while giving staff tools to monitor progress.
- Multi-Channel Automated Outreach: Delivers personalized patient communications via email, text messages, and automated phone calls—supporting over 2 million outreach touchpoints.
- Population Health Tracking: Analytics dashboards that help care teams track patient populations, identify high-risk individuals, measure fallout rates, and forecast procedure volumes.
Use Cases
- Automating appointment scheduling and proactive patient outreach for annual and preventative care visits.
- Sending personalized procedure preparation instructions and educational content to patients before clinical visits.
- Conducting automated post-procedure follow-up to monitor patient recovery and reduce readmissions.
- Reducing call center volume by enabling patients to self-schedule, complete forms, and access information via AI chatbot.
- Tracking patient population health metrics and identifying high-risk patients who need additional outreach or care support.
Pros
- Proven Clinical and Operational ROI: Documented outcomes include a 53% reduction in same-day cancellations, 30% increase in patient throughput, and 25% improvement in operational efficiency.
- End-to-End Care Journey Coverage: Handles patient engagement from initial access and scheduling all the way through post-procedure follow-up, eliminating gaps in communication.
- Reduces Staff Burnout: Automates repetitive outreach tasks and patient education, freeing clinical and administrative staff to focus on higher-value interactions.
- Multi-Channel Flexibility: Reaches patients through their preferred channels—web chatbot, SMS, email, or voice—ensuring broad engagement across diverse patient populations.
Cons
- Healthcare-Specific Platform: Orbita is purpose-built for healthcare, making it unsuitable for organizations outside the medical or clinical space.
- Enterprise Pricing with Limited Transparency: As an enterprise solution, pricing is not publicly listed and likely requires a demo or sales consultation to obtain a quote.
- Implementation Complexity: Deploying Orbita across a large health system with existing EHR and scheduling infrastructure may require significant onboarding and integration effort.
Frequently Asked Questions
What is Orbita and who is it for?
Orbita is an AI-powered patient engagement and communication platform built for healthcare organizations—including hospitals, health systems, and specialty practices like gastroenterology clinics. It automates patient interactions across the entire care journey to improve outcomes and reduce administrative burden.
What channels does Orbita use to communicate with patients?
Orbita communicates with patients through multiple channels including web-based AI chatbots, mobile interfaces, automated email campaigns, SMS text messages, and voice-based virtual assistants.
How does Orbita integrate with existing healthcare systems?
Orbita is designed to integrate with existing EHR, scheduling, and care management platforms. Healthcare organizations typically work with the Orbita team during onboarding to configure integrations appropriate to their existing technology stack.
What results can healthcare organizations expect from using Orbita?
Organizations using Orbita have reported a 53% reduction in same-day cancellations, a 30% increase in patient throughput, and a 25% improvement in operational efficiency. Orbita has also facilitated over 50 million automated patient interactions.
Does Orbita support specialty practices beyond general healthcare?
Yes. Orbita has specific automation solutions for specialties such as Gastroenterology and serves a wide range of healthcare environments including multi-site health systems, oncology centers like City of Hope, and community health organizations.
