About
PetsApp is an all-in-one veterinary practice management and client communication platform designed to help vet teams streamline operations and improve client relationships. Trusted by 1,000+ veterinary practices globally with over 6.3 million pets registered, PetsApp brings together every tool a modern veterinary practice needs in one place. Key capabilities include multi-channel messaging (Text, SMS, and WhatsApp), online appointment booking, video consultations, automated reminders, digital payments, and a built-in CRM. The platform also features CoPilot, an AI-powered assistant, as well as Scribe for clinical documentation, and tools for managing Wellness Plans and Loyalty Plans. PetsApp integrates seamlessly with existing practice management software and is accessible via web, iOS, and Android apps. Its community platform, PetsApp Together, offers a free learning library, training academy, and CPD/CE credited events for veterinary professionals. Real-world results reported by practices include a 21% increase in revenue, 70% increase in online appointment bookings, 40% decrease in health plan cancellations, and an 85% reduction in missed calls. PetsApp is ideal for independent vet clinics, group practices, and mobile veterinary services looking to modernize client engagement and reduce administrative overhead.
Key Features
- Multi-Channel Client Messaging: Communicate with pet owners via Text, SMS, and WhatsApp directly from the platform, reducing missed calls and improving client responsiveness.
- Online Appointment Booking: Enable clients to book appointments online 24/7, leading to a reported 70% increase in online bookings for practices using PetsApp.
- AI CoPilot & Scribe: Leverage AI-powered tools to assist with clinical documentation and practice workflows, saving time and reducing administrative burden.
- Wellness & Loyalty Plans: Create, manage, and automate veterinary wellness and loyalty plans with built-in reminders, reducing plan cancellations by up to 40%.
- Digital Payments & CRM: Process payments digitally and manage client relationships with a built-in CRM, having processed over $13M in transactions to date.
Use Cases
- A veterinary clinic uses PetsApp to replace phone-based appointment booking with online self-scheduling, reducing front-desk workload and increasing bookings by 70%.
- A mobile veterinary service leverages PetsApp's messaging and payment tools to communicate with clients and collect payments remotely without a physical front desk.
- A group veterinary practice uses PetsApp's Wellness Plan management and automated reminders to retain more clients on recurring health plans and reduce cancellations.
- A vet practice uses PetsApp's AI Scribe tool to automatically generate clinical notes during consultations, saving hours of documentation time each week.
- A veterinary team uses PetsApp's CRM and multi-channel messaging to follow up with clients after visits, improving client satisfaction and encouraging return bookings.
Pros
- Proven Business Impact: Practices report measurable results including 21% revenue increases, 85% reduction in missed calls, and significant time savings.
- Truly All-in-One: Combines messaging, booking, payments, AI tools, wellness plans, and CRM — eliminating the need for multiple disconnected tools.
- Strong Community & Training: Subscribers get free access to the PetsApp Together learning library, training academy, and CPD/CE credited events.
- Multi-Platform Access: Available on web, iOS (27k+ ratings), and Android, making it accessible for both in-clinic and mobile veterinary professionals.
Cons
- Veterinary-Specific Only: PetsApp is purpose-built for veterinary practices, making it unsuitable for other healthcare or service industries.
- Paid Platform: No publicly available free tier; a demo is required to understand pricing, which may be a barrier for smaller or independent practices.
- Integration Dependency: Full value may depend on compatibility with existing practice management software, which could require additional setup.
Frequently Asked Questions
What types of veterinary practices can use PetsApp?
PetsApp is suitable for independent vet clinics, group veterinary practices, and mobile veterinary services. It is used by over 15,000 veterinary professionals worldwide.
Does PetsApp support WhatsApp messaging?
Yes, PetsApp supports client communication via Text, SMS, and WhatsApp, allowing practices to reach pet owners through their preferred channels.
What is CoPilot in PetsApp?
CoPilot is PetsApp's AI-powered assistant designed to help veterinary teams with practice workflows and efficiency. Scribe is an additional AI tool focused on clinical documentation.
How does PetsApp handle wellness and loyalty plans?
PetsApp includes built-in tools to create and manage wellness and loyalty plans, with automated reminders that have helped practices achieve a 50% increase in wellness plan uptake and a 40% decrease in cancellations.
How do I get started with PetsApp?
You can get started by booking a personalized demo through the PetsApp website. A demo call will walk you through the platform's features and pricing options.
