About
Prepared Live is an enterprise AI platform designed to transform emergency communications center (ECC) operations from end to end. It integrates seamlessly into every phase of emergency response — from non-emergency triage to live call-taking, dispatch monitoring, and post-call quality assurance — all on a single unified interface. The platform enables faster, more accurate call-taking through streamlined information gathering and real-time AI assistance. Its translation engine supports audio translation in over 40 languages and text communication in over 200 languages, including a Text-to-Voice feature for Spanish-speaking callers, effectively eliminating language barriers during critical moments. For dispatch supervisors, Prepared Live offers monitoring across every channel and talk group, ensuring situational awareness at all times. Its QA module performs automated quality evaluations in real-time for 100% of calls — not just a sample — helping agencies develop staff faster, improve morale, and reduce turnover. Additional features include the ability to request live video streams or photos directly from callers, giving dispatchers visual situational clarity before responders arrive on scene. Automated keyword triggers and performance dashboards give supervisors complete visibility into agency operations. Prepared Live is built for 911 agencies, field responders, and communities seeking to modernize emergency response. It delivers measurable outcomes: agencies report up to 50% faster call processing. Now under Axon 911, it continues to scale its mission of making emergency response faster, smarter, and more equitable.
Key Features
- End-to-End Emergency Response Platform: Covers every phase of the 911 workflow — non-emergency triage, live call-taking, dispatch, and QA — on a single unified screen.
- Real-Time Multilingual Translation: Automatically translates audio in 40+ languages and enables text communication in 200+ languages, with Text-to-Voice for Spanish-speaking callers.
- Automated Quality Assurance: Evaluates 100% of calls in real-time using AI-driven QA and keyword triggers, giving supervisors full operational visibility.
- Caller Video & Photo Requests: Dispatchers can request live video streams or photos directly from callers to gain situational clarity before responders arrive.
- Dispatch Monitoring & Situational Awareness: Monitors every radio channel and talk group to ensure dispatchers always have the information they need, when they need it.
Use Cases
- Eliminating language barriers during 911 calls by providing real-time audio and text translation in 40–200+ languages.
- Automating quality assurance across 100% of emergency calls to accelerate staff training and reduce personnel turnover.
- Providing dispatch supervisors with full situational awareness by monitoring every radio channel and talk group simultaneously.
- Giving dispatchers visual context before responders arrive by enabling live video and photo requests directly from callers.
- Reducing call-taker burnout and eliminating backlogs by triaging and deflecting non-emergency calls with AI assistance.
Pros
- Comprehensive Single-Platform Solution: Handles all stages of emergency response in one interface, eliminating the need for multiple disconnected tools.
- Proven at Scale: Trusted by 1,000+ PSAPs protecting over 90 million people, with documented results of up to 50% faster call processing.
- Powerful Language Access: Breaks down language barriers for callers in 200+ languages, making emergency services more equitable and accessible.
- Staff Development & Retention: Real-time QA feedback and performance dashboards help agencies train staff faster, boost morale, and reduce burnout.
Cons
- Enterprise-Only Pricing: No self-service sign-up; access requires requesting a demo and going through a sales process, making it inaccessible for smaller or budget-limited agencies.
- Highly Specialized Use Case: Purpose-built exclusively for 911 and emergency communications centers — not applicable to general business or customer support contexts.
- Dependency on Axon Ecosystem: As part of Axon 911, long-term roadmap and integrations may be influenced by the broader Axon product strategy.
Frequently Asked Questions
What is Prepared Live?
Prepared Live is an end-to-end AI platform for 911 emergency communications centers (ECCs). It provides AI-assisted call-taking, real-time translation, dispatch monitoring, and automated quality assurance — all in one system. It is now part of Axon 911.
How does the translation feature work?
Prepared Live automatically translates incoming audio calls in over 40 languages in real-time, turning call-takers into effective multilingual communicators. It also supports text-based communication in over 200 languages and includes a Text-to-Voice feature for Spanish-speaking callers.
How does Prepared Live's QA system work?
The platform evaluates 100% of calls in real-time — not just a sample — using AI-driven quality assessment and automated keyword triggers. Supervisors receive instant visibility into call quality, enabling faster coaching and staff development.
Who uses Prepared Live?
Prepared Live is used by Public Safety Answering Points (PSAPs), 911 dispatch centers, field responders, and emergency communications agencies. It currently partners with over 1,000 PSAPs across the United States.
Can dispatchers see what callers are seeing?
Yes. Dispatchers can request a live video stream from the caller's phone to see exactly what they see. They can also request photos from callers to pass critical visual context to field responders. Video feeds can be blurred to protect telecommunicator privacy.
