About
Properly is a comprehensive vacation rental operations platform designed for owners, property managers, and service providers. It streamlines the most time-consuming aspects of short-term rental management — from auto-scheduling cleanings triggered by Airbnb bookings, to visual SOPs and inspection checklists that ensure consistent quality across every turnover. The platform features a Checklist Library with powerful standard operating procedures, hundreds of best-practice training modules built from a decade of industry experience, and a real-time inspection tool that allows hosts to verify property readiness remotely. Properly's auto-scheduler eliminates manual coordination errors and handles last-minute changes with ease. For those who need on-the-ground help, Properly offers a curated Service Provider Marketplace — a global network of thousands of skilled, owner-vetted cleaners and turnovers specialists, ranked by relevance and performance. Service providers can be onboarded and trained virtually using Properly's skills modules, so no in-person walk-through is needed. Properly integrates with major rental platforms and property management tools, making it a central hub for vacation rental operations. It is ideal for individual Airbnb hosts managing multiple listings, professional property managers overseeing large portfolios, and hospitality entrepreneurs looking to deliver hotel-grade consistency at scale.
Key Features
- Auto-Scheduler: Automatically schedules cleaning and turnover jobs based on booking data, handling last-minute changes without manual coordination.
- Checklist Library & Inspections: Visual standard operating procedures and inspection checklists ensure consistent, hotel-grade quality across every guest turnover.
- Remote Real-Time Inspection: Hosts can verify property readiness and check inspection results remotely from any device, without being on-site.
- Service Provider Marketplace: Access a global network of thousands of vetted, ranked cleaners and service providers who can be onboarded virtually using Properly's training modules.
- Best Practice Skills Training: Hundreds of short training modules built from 10+ years of industry experience help service providers meet professional hospitality standards.
Use Cases
- An Airbnb host managing 5+ listings uses Properly to auto-schedule cleanings after each checkout and remotely verify readiness before the next guest arrives.
- A property manager onboards new cleaning staff using Properly's training modules without needing to conduct in-person walkthroughs.
- A vacation rental owner traveling abroad uses Properly's real-time inspection feature to confirm their property is guest-ready from a different time zone.
- A host whose regular cleaner is unavailable uses the Service Provider Marketplace to quickly find and book a vetted replacement with no disruption to their schedule.
- A short-term rental operator standardizes turnover quality across all properties using Properly's visual SOPs and checklist library to deliver hotel-like consistency.
Pros
- Seamless Booking Integration: Auto-triggers cleaning jobs from Airbnb and other platforms, eliminating manual scheduling and reducing missed turnovers.
- Remote Management Capability: Owners can oversee property quality from anywhere in the world, making it ideal for remote or multi-listing hosts.
- Large Vetted Provider Network: Access to thousands of pre-screened, owner-approved service providers globally means you can find reliable help quickly.
- Low-Cost Entry Point: Free sign-up with scalable paid plans allows individual hosts and small operators to get started without upfront investment.
Cons
- Niche Use Case: Designed exclusively for short-term rental operations, so it has limited utility outside of vacation rental or hospitality contexts.
- Service Provider Availability Varies: Coverage in the service provider marketplace may be limited in smaller or rural markets compared to major cities.
- Learning Curve for Full Setup: Setting up detailed visual checklists, SOPs, and provider integrations can take time before the platform runs on autopilot.
Frequently Asked Questions
What is Properly used for?
Properly is used to manage short-term rental operations, including automating turnover scheduling, running property inspections, training cleaning staff, and finding vetted service providers.
Does Properly integrate with Airbnb?
Yes, Properly integrates with Airbnb and other rental platforms to automatically trigger scheduling jobs when a new booking is made.
Can I manage multiple listings with Properly?
Yes, Properly is designed to support hosts and property managers with multiple listings, offering tools to maintain consistency across all properties.
Is Properly free to use?
Properly offers a free sign-up with access to core features. Additional advanced features and services are available through paid plans.
How does the Service Provider Marketplace work?
The marketplace matches you with vetted, ranked cleaners and hospitality workers in your area. Providers are reviewed by other owners and can be trained virtually using Properly's skills modules before their first job.
