About
Rhinogram is a comprehensive patient engagement and virtual care platform purpose-built for healthcare providers. It transforms how providers and patients communicate by making landlines text-capable, enabling HIPAA-compliant two-way secure messaging that patients can use without downloading any app, remembering passwords, or having high-speed internet access. The platform acts as a digital front door by meeting patients where they are — through text messaging, social media, and practice websites — dramatically lowering barriers to care for rural, underinsured, and working patients. Providers can replace unnecessary in-person visits with virtual care sessions, cutting no-shows to near zero, reducing ED visits by up to 50%, and decreasing hospitalizations by nearly 90%. Rhinogram supports a wide range of specialties including Primary Care, Orthopedics, Behavioral Health, OB/GYN, Cardiology, Pediatrics, Dermatology, and more. Its team collaboration tools streamline front-to-back office communication, saving staff 1–2 hours per day previously spent on phone calls. By virtualizing routine follow-ups, triage, prescription requests, and simple diagnoses, providers report an average 30% increase in business growth and over $1,100 added weekly by converting just one in-office appointment to a virtual visit.
Key Features
- HIPAA-Compliant Two-Way Texting: Patients can securely message providers through encrypted two-way SMS without downloading any app, logging into a portal, or remembering passwords.
- Virtual Care Visits Without Broadband: Facilitates live video visits using only cellular service, enabling providers to deliver care to patients in rural or underserved areas with limited internet access.
- Digital Front Door: Meets patients through social media, text messaging, and practice websites to streamline appointment requests, intake, and communication from any device.
- Team Collaboration & Internal Messaging: Built-in staff collaboration tools improve front-to-back office coordination, reducing phone call overhead by 1–2 hours per day per staff member.
- Multi-Specialty Support: Supports over a dozen healthcare specialties including Primary Care, Behavioral Health, Orthopedics, OB/GYN, Pediatrics, and more.
Use Cases
- A primary care practice uses Rhinogram to replace routine follow-up appointments with secure text check-ins, freeing up appointment slots for higher-acuity patients.
- A behavioral health clinic uses virtual visits via Rhinogram to serve patients in rural areas who cannot travel for in-person therapy sessions.
- An orthopedic surgery center reduces post-op no-shows by sending automated text reminders and allowing patients to reschedule directly via SMS.
- A pediatrics office enables parents to message providers with simple questions or triage concerns, reducing unnecessary ED visits and after-hours calls.
- A multi-location healthcare group uses Rhinogram's team collaboration tools to coordinate patient care across departments, cutting internal phone overhead by over an hour per staff member daily.
Pros
- No App or Portal Required for Patients: Patients engage via standard SMS, eliminating friction and dramatically increasing adoption across all demographics including older or less tech-savvy patients.
- Significant Cost and Time Savings: Virtual visits reduce overhead costs, PPE needs, room sanitization time, and no-shows — providers report adding over $1,100 per week to their bottom line.
- Works in Low-Connectivity Areas: Only requires cellular service for patients, making care accessible to rural and underinsured populations who lack broadband.
- Measurable Clinical Outcomes: Reduces ED visits by up to 50% and hospitalizations by nearly 90% through proactive virtual follow-up and care plan management.
Cons
- Healthcare-Only Focus: Rhinogram is purpose-built for medical and clinical settings, making it unsuitable for businesses outside the healthcare industry.
- Pricing Not Publicly Disclosed: Rhinogram requires a demo request to learn about pricing, which can slow evaluation for smaller practices comparing options.
- Staff Onboarding Required: While patient adoption is simple, practice staff need training to effectively use routing, collaboration, and virtual visit features.
Frequently Asked Questions
Do patients need to download an app to use Rhinogram?
No. Rhinogram works through standard SMS text messaging, so patients never need to download an app, create a portal account, or remember a password.
Is Rhinogram HIPAA compliant?
Yes. Rhinogram uses secure, encrypted two-way messaging that meets HIPAA requirements, ensuring patient health information is protected throughout all communications.
What medical specialties does Rhinogram support?
Rhinogram supports a wide range of specialties including Primary Care, Behavioral Health, Cardiology, OB/GYN, Orthopedics, Pediatrics, Dermatology, Plastic Surgery, Veterinary Medicine, and more.
Can Rhinogram be used in areas without high-speed internet?
Yes. Virtual visits on Rhinogram only require cellular service for the patient, making it ideal for rural and underserved communities without reliable broadband.
How does Rhinogram help reduce healthcare costs?
By replacing in-person visits with virtual care for appropriate cases, Rhinogram reduces office overhead, PPE costs, room sanitization, and staff phone time — adding measurable revenue and savings to practices.
