About
Runnr.ai is a hospitality-focused AI communication platform that automates up to 95% of guest interactions, freeing front-desk staff to focus on delivering real hospitality experiences. Trusted by 1,000+ accommodation providers, Runnr.ai deploys an AI virtual concierge that understands and responds to guest questions in their own language — across WhatsApp, SMS, OTA inboxes (Booking.com, Airbnb, Expedia), phone, email, and webchat — all managed from a single unified inbox. The platform goes beyond reactive support: proactive messaging campaigns reach over 80% of guests with 98% open rates and 65% engagement, driving timely upsells for breakfast, late check-out, bike rentals, and more. Properties report €30–€50 in additional upsell revenue per room per month and over 100 hours of staff time saved per 100 rooms monthly. Runnr.ai integrates seamlessly with major property management systems including Mews, Opera Cloud, and Booking Experts, as well as housekeeping software, mobile key systems, and OTA inboxes. Operators can customize the concierge's tone — casual, professional, or warm — and access real-time dashboards tracking open requests, satisfaction scores, time saved, and revenue generated. With multilingual support and an online check-in module, Runnr.ai delivers a seamless, personalized digital guest experience from booking confirmation through checkout.
Key Features
- AI Virtual Concierge: Automatically answers up to 95% of guest questions across WhatsApp, SMS, OTA inboxes, email, phone, and webchat in the guest's own language.
- Unified Inbox: Consolidates all guest communication channels — WhatsApp, SMS, Booking.com, Airbnb, Expedia, phone, email, and webchat — into a single management interface.
- Automated Upsells: Proactively offers relevant upsells such as breakfast, late check-out, bikes, and room extras at optimal moments, generating €30–€50 additional revenue per room per month.
- Proactive Messaging: Reaches 80%+ of guests via WhatsApp or SMS campaigns with 98% open rates and 65% engagement, nurturing the guest relationship from booking to checkout.
- PMS & OTA Integrations: Seamlessly connects with major property management systems (Mews, Opera Cloud, Booking Experts), housekeeping tools, mobile key systems, and OTA inboxes.
Use Cases
- Automating front-desk guest inquiries (Wi-Fi passwords, check-in times, facility questions) via WhatsApp and OTA inboxes to free up staff.
- Driving incremental revenue by automatically offering breakfast, late check-out, bike rentals, and room upgrades at contextually relevant moments.
- Managing all guest communication channels from a single unified inbox to prevent missed messages and improve response times.
- Sending proactive pre-arrival and in-stay messages to boost guest engagement, satisfaction scores, and online review ratings.
- Enabling digital online check-in with outstanding balance payment for a seamless, contactless guest arrival experience.
Pros
- Dramatically reduces staff workload: Automating 95% of repetitive guest queries saves over 100 staff hours per month per 100 rooms, letting teams focus on high-value hospitality.
- Multi-channel coverage in one platform: Manages WhatsApp, SMS, Booking.com, Airbnb, Expedia, email, phone, and webchat from a unified inbox, eliminating tab-switching and missed messages.
- Built-in revenue generation: Automated, context-aware upsell campaigns deliver measurable additional revenue without requiring manual intervention from staff.
- High guest satisfaction: 94% of guests rate the communication experience as 'easy' or 'excellent,' supporting better reviews and repeat bookings.
Cons
- Hospitality-only focus: Runnr.ai is purpose-built for accommodation providers; businesses outside the hospitality sector cannot leverage the platform.
- Pricing requires a demo: No public pricing is listed — prospective customers must book a demo call to obtain quotes, making cost comparison difficult upfront.
- Integration setup overhead: Connecting existing PMS, housekeeping, and OTA systems requires an onboarding process that may take time depending on the property's tech stack.
Frequently Asked Questions
Which communication channels does Runnr.ai support?
Runnr.ai supports WhatsApp, SMS, Booking.com inbox, Airbnb, Expedia, phone, email, and webchat — all managed from a single unified inbox.
How much staff time can Runnr.ai save?
Properties typically save over 100 hours of staff time per month for every 100 rooms by automating up to 95% of repetitive guest inquiries.
Which property management systems does Runnr.ai integrate with?
Runnr.ai integrates with Mews, Opera Cloud, Booking Experts, and other leading PMS platforms, as well as housekeeping software and mobile key systems.
Can Runnr.ai respond to guests in multiple languages?
Yes. The AI concierge automatically detects the guest's language and replies in it, while staff can continue typing in their own language.
Is Runnr.ai suitable for small properties as well as large ones?
Yes. Runnr.ai is designed to scale from boutique hotels with 30 rooms to large-scale holiday parks, campings, hostels, and aparthotel chains.
