About
Sameday is an AI-driven contact center solution purpose-built for home service industries including HVAC, plumbing, roofing, pest control, solar, window cleaning, and commercial cleaning. Its AI agents handle the full customer communication lifecycle — answering inbound calls, sending and responding to texts, scheduling appointments, managing follow-ups, and dispatching the right technician to the right job. The platform offers four core AI roles: the AI Receptionist, which answers calls and books jobs like a seasoned salesperson; the AI CSR, which manages billing, rescheduling, reminders, and customer inquiries; the AI Dispatcher, which prioritizes high-value jobs, assigns tags, manages technician capacity, and ensures data accuracy; and the AI Sales Agent, which sells memberships, negotiates payment plans, and upsells service packages at any hour. Sameday integrates seamlessly with field service management platforms such as ServiceTitan via API, enabling direct scheduling to dispatch boards. It boasts a 92%+ booking rate across most channels and an average team response time of 15 minutes for customer support issues. The platform is ideal for small-to-enterprise home service companies looking to scale their contact center operations without adding headcount, reduce missed calls, and maximize revenue per lead.
Key Features
- AI Receptionist & CSR: Answers inbound calls and texts 24/7, handles customer inquiries, billing questions, rescheduling, and reminders just like a trained human CSR.
- AI Dispatcher: Intelligently prioritizes high-value jobs, manages technician capacity, assigns job tags, and pushes bookings directly to the dispatch board in ServiceTitan.
- AI Sales Agent: Proactively sells memberships, negotiates payment plans, and upsells service packages at any time of day to maximize revenue per call.
- 92%+ Booking Rate: Industry-leading performance with verified booking rates from real customer locations, consistently exceeding 87–90% across inbound call channels.
- ServiceTitan & API Integrations: As an official ServiceTitan partner, Sameday integrates with leading field service software and any platform with an available API.
Use Cases
- An HVAC company uses Sameday to answer all after-hours calls, book emergency service appointments, and dispatch the nearest available technician without waking up a human dispatcher.
- A roofing business deploys the AI Sales Agent to follow up on inbound leads, send service agreements via email, and close jobs by negotiating payment plans automatically.
- A plumbing company with multiple California locations uses Sameday to manage call volume across all branches, achieving consistent 88–90% booking rates without expanding their CSR team.
- A pest control franchise uses the AI Receptionist to handle membership upsells during routine service calls, increasing average revenue per customer interaction.
- A commercial cleaning company integrates Sameday with ServiceTitan to automate scheduling, job tagging, and technician assignment directly from AI-handled customer calls.
Pros
- Exceptional booking performance: Verified 92%+ booking rates across real customer deployments make Sameday one of the highest-converting AI phone agents in the trades industry.
- Purpose-built for home services: Deep industry specialization across HVAC, plumbing, roofing, pest control, and more means the AI understands trade-specific workflows and terminology out of the box.
- Fast, hands-on support: 15-minute average response time from the Sameday support team ensures issues are resolved quickly and AI performance stays optimized.
- Scales contact center without headcount: Handles millions of calls and texts simultaneously, allowing businesses to grow revenue without proportionally increasing staffing costs.
Cons
- Paid-only with no self-serve pricing: Sameday requires a demo booking to access pricing, making it harder for small businesses to evaluate cost upfront.
- Home services focus limits general applicability: The platform is optimized for trades and home service businesses, so companies in other industries may find it less suitable.
- Integration dependency: Full dispatch and scheduling capabilities work best when integrated with a field service platform like ServiceTitan, which may require additional setup.
Frequently Asked Questions
What industries does Sameday support?
Sameday is built for home service industries including HVAC, plumbing, roofing, pest control, solar, window cleaning, and commercial cleaning.
How does Sameday achieve such high booking rates?
Sameday's AI agents are trained specifically for home service sales conversations — handling objections, checking availability in real time, and guiding callers to book appointments without human delays or missed calls.
Does Sameday integrate with ServiceTitan?
Yes. Sameday is an official ServiceTitan partner and can push bookings directly to the dispatch board, assign technicians, and sync job data automatically.
Can Sameday handle outbound calls and texts as well?
Yes. In addition to answering inbound calls, Sameday's AI agents can make outbound calls, send follow-up texts, confirm appointments, and handle reminders.
How long does it take to get set up with Sameday?
Sameday offers hands-on onboarding and setup support. The team works directly with customers to configure the AI for their specific workflows, typically getting them live quickly with ongoing optimization support.
