About
Sensely is an empathy-driven conversational AI platform designed specifically for the healthcare industry. At its core is Molly, a virtual avatar that engages patients, members, and employees in natural, human-like conversations to improve health outcomes and streamline customer service. The platform leverages trusted clinical content from Mayo Clinic and the NHS, combined with industry-specific NLP and NLG, to deliver accurate, personalized health guidance. Sensely serves a broad range of healthcare stakeholders including payers, providers, pharmaceutical companies, and employers. Key use cases include symptom checking, chronic condition management, mental health support, enrollment and onboarding, and 24/7 customer service automation. The platform's Front Door Navigator helps members find the right care pathway, while the Customer Insights engine collects behavioral data and delivers real-time dashboards for continuous personalization. Unique to Sensely is its avatar-driven experience — research shows 4 out of 5 users prefer avatar interactions over text, with 3x more accurate responses compared to human agents. Conversations can be deployed across web, SMS, WhatsApp, Facebook Messenger, WeChat, Line, Telegram, and any mobile app via a simple one-line code integration. Custom conversation flows can be built in minutes using intuitive design tools. Following Mediktor's acquisition of Sensely, the combined platform now stands as one of the largest global providers of AI-based healthcare solutions.
Key Features
- Avatar-Driven Conversations: Lifelike virtual avatars like Molly engage users in empathetic, human-like health conversations, delivering 3x more accurate responses than text-based bots.
- Symptom Checker & Health Management: Modules for wellness, acute health, and chronic condition management, powered by trusted clinical content from Mayo Clinic and NHS.
- Navigation & Customer Service Automation: 24/7 on-demand care navigation and task management with a simple one-line code integration across web, SMS, and major messaging platforms.
- Real-Time Customer Insights: The Insight Engine collects user preferences and behavioral data, surfacing real-time dashboards to drive personalized member experiences.
- Custom Conversation Builder: Intuitive no-code design tools allow healthcare organizations to create and customize new conversation flows in minutes.
Use Cases
- Health insurers deploying Molly as a 24/7 virtual member services agent to answer benefits questions and guide enrollments.
- Hospital systems using Sensely's symptom checker to triage patients before they visit urgent care or the emergency room.
- Pharmaceutical companies delivering personalized medication adherence and patient support programs through conversational avatars.
- Employers offering employees an always-on virtual wellness coach to manage chronic conditions and navigate mental health resources.
- Healthcare payers leveraging the Insight Engine dashboard to analyze member behavior and tailor outreach for better health outcomes.
Pros
- Clinically Trusted Content: Powered by Mayo Clinic and NHS health networks, ensuring high accuracy and credibility in health-related guidance.
- Multi-Channel Deployment: Deploys seamlessly across web, mobile apps, SMS, WhatsApp, Facebook Messenger, WeChat, Line, and Telegram with minimal integration effort.
- Proven User Preference for Avatars: Research shows 80% of users prefer avatar-based interactions, making engagement higher and responses more accurate than traditional chatbots.
Cons
- Enterprise-Focused Pricing: Sensely is designed for large healthcare organizations, making it cost-prohibitive and less accessible for smaller clinics or startups.
- Limited Public Pricing Transparency: Pricing details are not publicly available, requiring a demo request to understand costs and contract terms.
- Healthcare-Specific Scope: The platform is purpose-built for healthcare use cases, limiting its applicability outside the health and insurance sectors.
Frequently Asked Questions
What is Sensely and who is Molly?
Sensely is a conversational AI platform for healthcare. Molly is Sensely's flagship virtual avatar that guides patients and members through symptom checking, care navigation, and insurance inquiries using empathetic, natural conversation.
What content sources power Sensely's health guidance?
Sensely's health content is sourced from Mayo Clinic and the NHS Health Network, ensuring clinically accurate and trustworthy information for users.
What platforms and channels does Sensely support?
Sensely can be deployed on web, mobile apps (iOS and Android), SMS, WhatsApp, Facebook Messenger, WeChat, Line, and Telegram. Integration requires just one line of code.
Who are Sensely's primary customers?
Sensely serves healthcare payers (insurance companies), providers (hospitals and clinics), pharmaceutical companies, and employers looking to improve member and employee health engagement.
Is Sensely now part of another company?
Yes, Sensely was acquired by Mediktor. The combined entity integrates Mediktor's advanced AI symptom assessment with Sensely's empathy-driven avatar platform, forming one of the largest global AI healthcare solution providers.
