About
ServiceTitan is the leading all-in-one software platform designed specifically for the trades industry, serving both commercial and residential contractors. It brings together every aspect of a contracting business — from initial customer contact to final payment — into a single, unified system. At its core, ServiceTitan offers Atlas CRM for deep customer relationship management, intelligent dispatch and scheduling tools, a field mobile app for technicians, project management for construction workflows, and robust accounting capabilities that automate billing and reduce overhead. The platform also includes service agreement management, a client portal for transparency, proposal builders, pricebook management, and fleet tracking. On the analytics side, ServiceTitan provides customizable reporting and dashboards so owners and managers can make data-driven decisions in real time. Its Pro add-ons extend capabilities further with AI-powered Voice Agent, Marketing Pro, and Contact Center Pro. ServiceTitan is built for businesses of all sizes across the trades — from independent plumbers to multi-location HVAC enterprises and private equity-backed contractor groups. Customers report measurable results including a 10% increase in invoices paid on time and 9% more revenue per technician. Whether managing residential service calls or large commercial construction projects, ServiceTitan provides the operational backbone contractors need to scale efficiently.
Key Features
- Atlas CRM: A trade-specific customer relationship management system that gives contractors deep visibility into customer history, preferences, and service records.
- Dispatch & Scheduling: Intelligent dispatching tools that assign the right technician to the right job, with real-time tracking and field mobile app support.
- Accounting & Payments: Integrated accounting that automates billing, tracks job costing, manages accounts payable, and supports integrated financing and payments.
- Reporting & Dashboards: Custom reports and visual dashboards that surface real-time business insights across visits, revenue, technician performance, and more.
- Project Management: End-to-end construction project tracking with proposal builder, job costing, service agreements, and client portal for full transparency.
Use Cases
- An HVAC company managing residential and commercial service calls, maintenance agreements, and seasonal scheduling from a single platform.
- A plumbing contractor automating dispatch, invoicing, and payment collection to reduce administrative overhead and get paid faster.
- A commercial construction firm tracking multi-phase projects with job costing, proposal management, and client portal access.
- A multi-location roofing or electrical enterprise consolidating operations, reporting, and technician performance tracking across all branches.
- A private equity-backed contractor group standardizing workflows and gaining real-time financial visibility across an entire portfolio of trade businesses.
Pros
- Built for the Trades: Unlike generic business software, ServiceTitan is purpose-built for trade contractors, with workflows, terminology, and features tailored to how these businesses actually operate.
- All-in-One Platform: Consolidates CRM, dispatch, accounting, field operations, and reporting into a single system, eliminating the need to stitch together multiple tools.
- Proven ROI: Customers report measurable improvements including 10% more invoices paid on time and 9% revenue growth per technician after adopting the platform.
- Scalable for All Sizes: Supports everything from independent contractors to large enterprise and private equity-backed groups with multi-location and franchise capabilities.
Cons
- Enterprise-Level Pricing: ServiceTitan is a premium platform with pricing that can be prohibitive for very small or solo contractors just starting out.
- Steep Learning Curve: The breadth of features means onboarding and training can take significant time and effort, especially for teams new to software-driven operations.
- No Free Tier: There is no free plan or self-serve trial — prospective customers must request a demo and go through a sales process to get started.
Frequently Asked Questions
What trades does ServiceTitan support?
ServiceTitan supports a wide range of trades including HVAC, plumbing, electrical, roofing, landscaping, chimney, garage door, septic, pest control, irrigation, painting, refrigeration, fire & life safety, water treatment, kitchen equipment, and dock and door services.
Does ServiceTitan have a mobile app for field technicians?
Yes, ServiceTitan includes a Field Mobile App available on iOS and Android that allows technicians to manage jobs, capture signatures, process payments, and update job status from the field in real time.
Can ServiceTitan handle both commercial and residential work?
Yes, ServiceTitan offers dedicated solutions for both commercial service and construction projects as well as residential service and replacement work, with features tailored to the specific workflows of each.
How does ServiceTitan help improve cash flow?
ServiceTitan automates billing processes, supports integrated payments and financing, and provides accounting tools that reduce overhead — resulting in faster invoice collection and improved cash flow for contractors.
Is ServiceTitan suitable for franchise or multi-location businesses?
Yes, ServiceTitan is designed to support enterprise, franchise, and private equity-backed contractor groups with multi-location management, standardized workflows, and consolidated reporting across all locations.
