About
ShopKeep by Lightspeed (formerly ShopKeep POS, now known as Lightspeed POS S-Series) is a robust, all-in-one commerce platform designed to help retail, restaurant, and golf businesses run and scale operations efficiently. After being acquired by Lightspeed, ShopKeep users gain access to an expanded suite of tools including point-of-sale hardware and software, integrated payment processing with no hidden fees, omnichannel eCommerce capabilities, advanced inventory management, and AI-powered business insights. For retailers, the platform supports a wide array of store types—from apparel and jewelry to liquor and sporting goods—with features like multi-store management, wholesale ordering via NuORDER integration, and advanced marketing tools. Restaurants benefit from tableside payments, kitchen display systems, reservation management, and order-anywhere functionality. Golf course operators get dedicated tee sheet management, sales and marketing tools, and website and app capabilities. The platform also includes workforce and payroll management, business capital funding for eligible customers, workflow automation, service orders, and benchmarking and trend analytics. With 24/7 customer support accessible via chat or phone, ShopKeep by Lightspeed is built for entrepreneurs and growing businesses that need a reliable, future-proof commerce foundation.
Key Features
- Point of Sale System: Full-featured POS tailored for retail, restaurant, and golf businesses, with dedicated workflows and hardware support.
- Integrated Payments: Simple, transparent pricing with no hidden fees through Payments by Lightspeed, supporting in-store and online transactions.
- Omnichannel eCommerce: Sell everywhere with Lightspeed eCom, connecting your physical store and online storefront in one unified platform.
- AI-Powered Insights: Lightspeed AI and Advanced Insights deliver data-driven analytics, benchmarking, and trend reports to inform business decisions.
- Inventory & Workforce Management: Advanced inventory tracking, wholesale ordering via NuORDER, service orders, and integrated workforce and payroll management.
Use Cases
- Running a multi-location retail store with unified inventory, payments, and reporting across all outlets.
- Managing a full-service restaurant with tableside payments, kitchen display systems, and reservation management.
- Operating a golf course with tee sheet scheduling, on-site POS, and integrated sales and marketing tools.
- Launching an omnichannel retail business that combines a physical storefront with an online eCommerce store.
- Scaling a growing food and beverage business using AI-powered insights, workforce management, and capital funding.
Pros
- 24/7 Premium Support: Round-the-clock customer support via chat and phone ensures businesses can get help whenever they need it.
- Multi-Industry Coverage: Supports a wide range of verticals including retail, restaurants, bars, cafes, and golf courses under one platform.
- Seamless Lightspeed Ecosystem: Existing ShopKeep customers transition smoothly into Lightspeed's broader suite of tools, capital funding, and integrations.
- Omnichannel Ready: Unifies in-store and online selling so businesses can reach customers through multiple channels with ease.
Cons
- Rebranding Complexity: The transition from ShopKeep to Lightspeed S-Series may cause confusion for long-time ShopKeep customers unfamiliar with the new branding.
- Paid Subscription Required: There is no permanent free tier; businesses must subscribe to a paid plan to access core POS and commerce features.
- Additional Hardware Costs: POS hardware (scanners, terminals, etc.) must be purchased separately, adding to the overall cost of deployment.
Frequently Asked Questions
What happened to ShopKeep POS?
ShopKeep POS was acquired by Lightspeed and is now called ShopKeep by Lightspeed (S-Series). Existing customers continue on the same POS system with access to Lightspeed's expanded tools and 24/7 support.
How do I log in to my ShopKeep account?
Existing ShopKeep customers can log in via the S-Series login portal. Support is available 24/7 via chat in BackOffice or by calling 1-800-820-9814.
What types of businesses does ShopKeep by Lightspeed support?
The platform supports a wide range of businesses including retail stores (apparel, jewelry, electronics, etc.), restaurants (bars, cafes, fine dining, quick service), and golf courses (municipal, private, resorts).
Does ShopKeep by Lightspeed support online selling?
Yes. Through Lightspeed eCom, businesses can sell online and in-store with fully omnichannel capabilities, keeping inventory and sales data synchronized.
Is there a free trial available?
Yes, Lightspeed offers a free trial for new customers. Existing ShopKeep customers are automatically migrated and can explore new Lightspeed features through their existing subscription.
