About
Statuspage is Atlassian's dedicated incident communication platform, trusted by thousands of companies including DigitalOcean and Dropbox. It enables support, DevOps, IT, and marketing teams to keep users informed during incidents through a centralized, customizable status page. Teams can control which service components are displayed publicly or privately, tap into 150+ third-party component integrations (such as Stripe, Mailgun, Shopify, and PagerDuty), and guide users through every incident stage — from 'investigating' to 'resolved.' Pre-written templates and tight integrations with monitoring, alerting, chat, and help desk tools streamline incident response workflows. Statuspage supports multiple notification channels including email, SMS, webhooks, Slack, and Microsoft Teams, ensuring customers receive timely updates through their preferred medium. It also features Uptime Showcase, a tool that lets marketing and sales teams display historical uptime data to current and prospective customers. Pricing scales from a free tier (100 subscribers, 25 components, 2 team members) through Hobby ($29/mo), Startup ($99/mo), Business ($399/mo), and Enterprise ($1,499/mo) plans, each adding more subscribers, team members, customization options, and advanced features like role-based access control and SSO. There are no minimum contracts or cancellation fees, making it accessible for startups and enterprises alike.
Key Features
- Real-Time Status Pages: Create public, private, or audience-specific status pages to communicate service health and incident updates to the right users in real time.
- Multi-Channel Notifications: Notify subscribers via email, SMS, webhooks, Slack, and Microsoft Teams to ensure users receive updates through their preferred channels.
- 150+ Third-Party Component Integrations: Display the status of mission-critical tools your service relies on, including Stripe, Mailgun, Shopify, and PagerDuty, alongside your own components.
- Incident Communication Templates: Use pre-written templates to quickly draft and publish incident updates, reducing response time and ensuring consistent messaging.
- Uptime Showcase: Display historical uptime data on your status page to build credibility with current and prospective customers as a sales and marketing asset.
Use Cases
- A SaaS company uses Statuspage to proactively notify customers during outages, reducing inbound support ticket volume by communicating real-time incident status.
- A DevOps team displays the health of their infrastructure components alongside third-party service statuses (e.g., Stripe, AWS) on a unified public status page.
- A marketing team uses Uptime Showcase to display 99.9% historical uptime data to prospective customers as part of the sales process.
- An IT team maintains a private status page to keep employees informed about internal tool disruptions without exposing sensitive details publicly.
- An incident response team uses pre-written templates and Slack integrations to rapidly publish status updates throughout an incident lifecycle from investigation to resolution.
Pros
- Reduces Support Ticket Volume: Proactive incident communication significantly decreases inbound support requests, freeing up teams to focus on resolution rather than fielding duplicate queries.
- Flexible Pricing with No Lock-In: No minimum contracts, sign-up fees, or cancellation fees make it easy to start small and scale, with a free tier available for early-stage teams.
- Deep Ecosystem Integrations: Integrates with monitoring, alerting, chat, and help desk tools, fitting naturally into existing DevOps and IT workflows.
Cons
- Higher-Tier Plans Are Expensive: Business and Enterprise plans at $399–$1,499/month may be cost-prohibitive for smaller teams needing advanced features like custom HTML/JS or RBAC.
- SMS Notifications Require Paid Plans: SMS and webhook notification support is only available on Startup tier and above, limiting the free and Hobby plans to email and Slack.
Frequently Asked Questions
Is Statuspage free to use?
Yes, Statuspage offers a free plan that includes 100 subscribers, 25 components, 2 team members, 2 metrics, and email/Slack/Microsoft Teams notifications. Paid plans start at $29/month for additional features and higher limits.
Can I create a private status page for internal teams?
Yes, Statuspage supports private pages designed to communicate internal tool or service issues to employees, keeping sensitive information away from public audiences.
What notification channels does Statuspage support?
Statuspage supports email, SMS, webhooks, Slack, and Microsoft Teams notifications. SMS and webhook support require a Startup plan or higher.
Does Statuspage integrate with monitoring and alerting tools?
Yes, Statuspage integrates with over 150 third-party tools including monitoring, alerting, chat, and help desk solutions such as PagerDuty, Stripe, Shopify, and Mailgun.
Are there any long-term contracts or cancellation fees?
No. Statuspage has no minimum contracts, no sign-up fees, and no cancellation fees. You can upgrade, downgrade, or cancel at any time.
