About
Stitch Labs was a comprehensive operations management platform built specifically for growing commerce brands looking to streamline their back-end business processes. The platform offered robust tools across several critical areas: inventory management to track stock across locations, order management to centralize and fulfill orders efficiently, channel management to synchronize sales across multiple e-commerce channels, and fulfillment solutions to coordinate the logistics of getting products to customers. Stitch Labs was widely regarded for helping mid-market retailers and online brands scale their operations without losing control of complex, multi-channel workflows. The platform integrated with major e-commerce channels and marketplaces, giving merchants a single source of truth for their inventory and sales data. In July 2020, Square (now Block, Inc.) acquired Stitch Labs, bringing the team into their Seller organization to help enhance Square's commerce tools. As a result of the acquisition, Stitch Labs ceased onboarding new customers and sunset its products in Spring 2021. The expertise of the Stitch Labs team has since been folded into Square's broader suite of seller-focused tools, including inventory and order management features within the Square platform.
Key Features
- Inventory Management: Track and manage stock levels across multiple locations and warehouses in real time.
- Order Management: Centralize orders from multiple sales channels into a single dashboard for streamlined fulfillment.
- Channel Management: Sync product listings, inventory, and pricing across multiple e-commerce platforms and marketplaces.
- Fulfillment Solutions: Coordinate logistics and fulfillment workflows to ensure timely and accurate order delivery.
- Multi-Channel Integration: Integrate with major e-commerce channels, marketplaces, and third-party tools for a unified operations view.
Use Cases
- Managing inventory levels in real time across multiple warehouses and fulfillment centers for a growing retail brand.
- Centralizing orders from Shopify, Amazon, eBay, and other sales channels into one unified dashboard.
- Syncing product listings and stock quantities across multiple online marketplaces to prevent overselling.
- Coordinating fulfillment workflows and shipping logistics for e-commerce brands scaling their operations.
- Gaining a single source of truth for sales, inventory, and order data across an omnichannel commerce business.
Pros
- All-in-One Commerce Operations: Combined inventory, orders, channels, and fulfillment in one platform, reducing the need for multiple disparate tools.
- Built for Growing Brands: Designed specifically for scaling commerce businesses that needed more sophistication than basic e-commerce tools.
- Multi-Channel Synchronization: Kept inventory and product data consistent across multiple sales channels, reducing overselling and errors.
Cons
- Discontinued Product: Stitch Labs was sunset in Spring 2021 following its acquisition by Square and is no longer available to new customers.
- No New Feature Development: After the Square acquisition in 2020, all product development ceased as the team shifted focus to Square's platform.
- Limited to Mid-Market: The platform was primarily suited for growing mid-market brands, potentially lacking features needed by enterprise-scale operations.
Frequently Asked Questions
What happened to Stitch Labs?
Stitch Labs was acquired by Square (Block, Inc.) in July 2020. Following the acquisition, the platform stopped accepting new customers and was sunset in Spring 2021. The Stitch Labs team joined Square's Seller organization to contribute to Square's commerce tools.
What did Stitch Labs do?
Stitch Labs was an operations management platform for growing commerce brands. It offered inventory management, order management, channel management, and fulfillment solutions to help merchants manage their e-commerce operations across multiple sales channels.
Can I still use Stitch Labs?
No. Stitch Labs was sunset in Spring 2021. The platform is no longer available to new or existing customers. Former users were encouraged to transition to Square's suite of tools or other alternatives.
Who was Stitch Labs designed for?
Stitch Labs was built for growing commerce brands — typically mid-market retailers and online sellers managing inventory and orders across multiple e-commerce channels and marketplaces.
What alternatives exist to Stitch Labs?
Since Stitch Labs is no longer available, alternatives include Square's own inventory and order management tools, as well as platforms like Linnworks, Skubana (now Extensiv), ShipBob, and Brightpearl for multi-channel commerce operations management.
