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About
Streem is an enterprise-grade augmented reality (AR) video platform designed to transform how businesses deliver remote support, diagnostics, and field service. Owned by Frontdoor, Inc., Streem empowers service professionals to virtually "see" what a customer sees through a live video call enriched with AR overlays, annotations, and measurement tools. Using Streem's proprietary AR technology, agents can draw on the customer's live camera view, highlight specific components, take annotated screenshots (called Streemshots), and guide users step-by-step through troubleshooting or inspections — all without ever needing to be physically present. This dramatically reduces costly truck rolls, shortens resolution times, and improves first-call resolution rates. The platform integrates seamlessly into existing CRM and field service workflows, making it ideal for home services, insurance, utilities, telecommunications, and manufacturing industries. Streem's computer vision capabilities allow the system to recognize objects and surfaces, enabling smarter and more efficient remote assessments. Designed for enterprise teams, Streem is accessible via web browsers and native iOS/Android apps, ensuring customers can join a session without downloading a dedicated app. It supports API-level integration for custom deployments. Streem is best suited for field service organizations, customer experience teams, and industries where visual context is critical to resolving issues efficiently.
Key Features
- AR Live Video Annotation: Agents can draw, highlight, and annotate directly on the customer's live camera feed using augmented reality overlays in real time.
- Streemshots (AR Screenshots): Capture annotated screenshots of the customer's environment with AR markers and measurements for documentation and follow-up.
- No-App Customer Experience: Customers can join a Streem video session directly from a browser link — no app download required — reducing friction and drop-off.
- Computer Vision & Object Recognition: AI-powered object recognition helps identify equipment, surfaces, and components from the video feed for smarter diagnostics.
- CRM & Workflow Integration: Streem integrates with existing field service platforms, CRMs, and enterprise systems via APIs for seamless operational adoption.
Use Cases
- A home warranty company uses Streem to remotely assess appliance damage before dispatching a technician, reducing unnecessary truck rolls.
- An insurance adjuster uses Streem to conduct a virtual property inspection after a claim, capturing AR-annotated photos for documentation.
- A telecom provider uses Streem to guide customers through router setup and troubleshooting via AR-annotated live video support.
- A utilities company uses Streem to remotely inspect meters and equipment, enabling faster issue resolution without on-site visits.
- A manufacturer's customer support team uses Streem to help clients troubleshoot complex machinery by visually annotating components in real time.
Pros
- Reduces Costly Truck Rolls: By enabling accurate remote diagnostics, Streem significantly cuts unnecessary on-site visits, saving time and operational costs.
- Intuitive AR Tools: Easy-to-use AR annotation and measurement tools make remote guidance clear and effective for both agents and customers.
- Frictionless Customer Onboarding: Customers join via a simple browser link — no account creation or app installation needed — improving engagement and adoption.
- Enterprise-Ready Integrations: API support and CRM integrations make Streem easy to embed into existing enterprise service workflows at scale.
Cons
- Enterprise Pricing Only: Streem is a paid enterprise product with no self-serve free tier, making it inaccessible for small businesses or individual users.
- Requires Stable Video Connection: AR features depend on a reliable internet connection on both ends — poor connectivity can degrade the remote assistance experience.
- Limited Public Pricing Transparency: Pricing is not publicly listed and requires contacting sales, which can slow down evaluation for procurement teams.
Frequently Asked Questions
What is Streem used for?
Streem is used by businesses to provide remote visual assistance via AR-enhanced video calls. Service agents can see what the customer sees, annotate the live feed, and guide them through troubleshooting or inspections without needing an on-site visit.
Do customers need to download an app to use Streem?
No. Customers can join a Streem video session directly from their mobile browser using a link sent via SMS or email, with no app download required.
What industries use Streem?
Streem is widely used in home services, insurance, telecommunications, utilities, manufacturing, and any industry where visual context is important for diagnosing and resolving customer issues remotely.
What are Streemshots?
Streemshots are AR-annotated screenshots taken during a live video session. They capture the customer's environment with overlaid markers, notes, or measurements, and can be stored for documentation or follow-up.
Does Streem integrate with existing CRM or field service platforms?
Yes. Streem offers API-level integration and supports connections with popular CRM and field service management platforms, allowing businesses to embed remote video assistance into their existing workflows.
