About
TeleTails is a B2B white-label pet care platform designed for pet brands, insurers, retailers, and corporate partners who want to offer veterinary care and training services under their own brand — without the operational burden. The platform provides three core offerings: 24/7 virtual veterinary care via messaging and video with in-house US-based veterinary professionals, live 1-on-1 dog training sessions with certified trainers who have 10+ years of experience, and TellyAI, a proprietary AI assistant that answers pet care questions instantly, engages pet parents around the clock, and escalates to licensed professionals when needed. All services are fully white-labeled or co-branded to match partners' brand voice and visual identity. Integration is flexible — partners can choose no-code instant embeds, full API integrations, Google Tag Manager deployment, or webhooks for real-time data exchange. Unlike marketplace-driven platforms, TeleTails employs in-house professionals exclusively, ensuring consistent quality and trust. Partners report significant business outcomes: 67% product conversion rates and 4x greater customer retention among members who engage with TeleTails' care team. The platform is ideal for pet nutrition brands, insurance companies, HR/benefits providers, and any business looking to deepen loyalty with pet-owning customers.
Key Features
- 24/7 Virtual Veterinary Care: Messaging and video consultations with in-house, US-based veterinary professionals available 365 days a year — no contractors or marketplace talent.
- Live Virtual Dog Training: 1-on-1 video sessions with licensed dog trainers averaging 10+ years of experience, covering behavior, house training, and everyday challenges.
- TellyAI — Custom AI Pet Care Assistant: A proprietary AI agent trained on TeleTails' care data that answers questions instantly in your brand voice and safely escalates to licensed professionals when needed.
- Full White-Label Customization: Deploy entirely under your brand, co-branded, or powered by TeleTails — with custom messaging, branding, and customer flows.
- Flexible Integration Options: Embed via no-code instant embeds, API integrations, Google Tag Manager, or webhooks for real-time data exchange — fits any tech stack.
Use Cases
- A pet insurance company embeds TeleTails' white-label veterinary care portal into their member app, offering 24/7 vet consultations as a differentiating benefit.
- A pet nutrition brand deploys TellyAI on their website to answer product and health questions instantly, reducing support load while increasing conversion.
- A corporate HR team adds TeleTails as an employee benefit, giving pet-owning staff access to virtual vet care and dog training sessions.
- A pet retail chain co-brands a virtual training program powered by TeleTails, boosting customer loyalty and reducing churn by 4x.
- A pet health startup uses TeleTails' API to integrate live vet video consultations directly into their mobile app without hiring their own clinical staff.
Pros
- In-House Professionals Only: All veterinary and training staff are employed directly by TeleTails — not outsourced or marketplace contractors — ensuring consistent, high-quality care.
- Proven Partner Outcomes: Partners report 67% product conversion rates and 4x greater customer retention among members who engage with the platform.
- Rapid Deployment Without Engineering Overhead: No-code embeds and Google Tag Manager support allow non-technical teams to launch branded pet care experiences quickly.
- AI + Human Escalation Built In: TellyAI handles routine questions automatically and routes complex cases to licensed professionals, balancing efficiency with safety.
Cons
- Pricing Not Transparent: TeleTails requires contacting sales for pricing details, making it harder for smaller brands to evaluate fit without a call.
- Niche Market Focus: The platform is purpose-built for pet-related businesses, limiting applicability outside the pet care industry.
- US-Centric Care Team: Veterinary professionals are US-based, which may limit suitability for international brands needing localized or multilingual care support.
Frequently Asked Questions
Who is TeleTails designed for?
TeleTails is a B2B platform built for pet brands, insurers, retailers, HR/benefits providers, and corporate partners who want to offer pet care services under their own brand without building the infrastructure themselves.
What is TellyAI and how does it work?
TellyAI is TeleTails' proprietary AI pet care assistant, trained on real care data. It answers pet parent questions instantly in your brand's voice 24/7 and automatically escalates complex cases to licensed veterinary professionals.
How can TeleTails be integrated into an existing platform?
TeleTails supports multiple integration methods: no-code instant embeds, full API integrations, Google Tag Manager deployment, and webhooks for real-time data sync — making it compatible with virtually any tech stack.
Are the veterinarians and trainers employees of TeleTails?
Yes. TeleTails exclusively employs in-house veterinary professionals and certified dog trainers — they do not use contractors or marketplace talent, ensuring consistent care quality.
Can the platform be fully white-labeled with my brand?
Yes. TeleTails offers fully white-labeled deployments where your branding, messaging, and customer flows are seamlessly integrated, as well as co-branded options or deployments powered by TeleTails.
