About
Textedly is an all-in-one business texting platform designed for companies of all sizes looking to leverage SMS and MMS as a core communication and marketing channel. At its core, Textedly enables mass bulk texting, two-way SMS conversations, and automated drip campaigns, making it easy to engage subscribers at scale or one-on-one. The platform includes AI Text Messaging to help craft better messages faster, plus AI Voice Agents that transform any Textedly phone number into a 24/7 intelligent call handler capable of human-like conversations. Beyond messaging, Textedly offers a Text-to-Pay feature so businesses can collect payments directly through text, and a Text Reviews system to solicit, manage, and respond to Google Reviews via SMS. Key capabilities include scheduled texts, keyword opt-ins, SMS surveys, drip campaigns, conversation triggers, webforms for list building, photo/MMS messaging, and 300-character messages. An omnichannel Inbox consolidates all contacts and conversations for team collaboration. Textedly integrates with popular tools including Slack, Salesforce, HubSpot, Zapier, Shopify, Mailchimp, Pipedrive, and Google Sheets. It supports short codes, toll-free numbers, and 10DLC compliance. Industries served include restaurants, retail, real estate, nonprofits, franchises, hotels, gyms, and more — making it a versatile solution for any business that communicates with customers via mobile.
Key Features
- Bulk SMS & MMS Messaging: Send mass text messages to all subscribers or targeted groups instantly, with support for images, links, and multimedia attachments.
- AI Text Messaging & Voice Agents: Use AI to write better texts in one click, and turn any phone number into a 24/7 AI voice agent capable of handling inbound calls with human-like conversations.
- Automated Drip Campaigns & Triggers: Build automated SMS sequences and set up auto-responses based on keywords or phrases customers text in, enabling hands-free engagement.
- Text-to-Pay & Reviews: Collect payments faster with Text-to-Pay and card readers, and grow your reputation by requesting and managing Google Reviews directly via SMS.
- Omnichannel Inbox & Integrations: Manage all conversations and contacts from a unified team inbox, with integrations for Slack, Salesforce, HubSpot, Zapier, Shopify, Mailchimp, and more.
Use Cases
- A retail brand sends bulk promotional SMS campaigns to thousands of subscribers to announce sales and new arrivals, driving foot traffic and online orders.
- A restaurant automates reservation reminders and collects post-dining Google Reviews via text to boost its local search ranking.
- A franchise network uses drip campaigns and keyword opt-ins to onboard new customers across all locations with consistent, automated messaging.
- A service business deploys Text-to-Pay so customers can settle invoices by replying to a text message, reducing payment delays.
- A gym deploys an AI voice agent on its business number to answer member inquiries 24/7 without staffing a phone line.
Pros
- True All-in-One Platform: Combines SMS marketing, payments, Google Reviews, AI voice, and team inbox into a single solution, eliminating the need for multiple tools.
- Extensive Integration Ecosystem: Connects with major CRMs, e-commerce platforms, and automation tools like Salesforce, HubSpot, Shopify, and Zapier for seamless workflows.
- AI-Powered Features: AI text writing assistance and 24/7 AI voice agents add significant automation value beyond standard SMS platforms.
- Free Incoming Messages: Two-way SMS conversations are supported with no charge on inbound messages, keeping costs predictable for high-volume support use cases.
Cons
- SMS-Centric Channel Focus: Primarily built around SMS/MMS; businesses needing a full multichannel marketing suite (email, push, social) will need additional tools.
- Compliance Setup Required: SMS marketing requires 10DLC registration and compliance adherence, which can be a learning curve for businesses new to text marketing.
- Costs Scale with Volume: As subscriber lists and message volumes grow, costs can increase significantly — pricing transparency requires checking current plans directly.
Frequently Asked Questions
What is Textedly used for?
Textedly is used for SMS and MMS marketing, including sending bulk text messages, running automated drip campaigns, collecting payments via text, managing Google Reviews, and deploying AI voice agents for inbound calls.
Does Textedly support two-way SMS?
Yes, Textedly fully supports two-way SMS so businesses can have real back-and-forth text conversations with customers. Incoming messages are free of charge.
What integrations does Textedly offer?
Textedly integrates with Slack, Salesforce, HubSpot, Zapier, Intercom, Pipedrive, Shopify, Mailchimp, Facebook Lead Ads, and Google Sheets, among others.
What are Textedly's AI features?
Textedly includes AI Text Messaging to help write better SMS messages quickly, and AI Voice Agents that can turn any Textedly phone number into a 24/7 automated voice assistant capable of handling inbound calls with natural conversations.
Is Textedly suitable for small businesses?
Yes, Textedly is designed for businesses of all sizes, from small businesses and franchises to large enterprises. It offers solutions across many industries including retail, restaurants, real estate, nonprofits, gyms, and more.
