About
VEASYT Live is Italy's leading professional remote video-interpreting platform specializing in Italian Sign Language (LIS). Founded to break down communication barriers, VEASYT bridges the gap between deaf individuals and hearing counterparts through a secure, cloud-based video platform accessible on smartphones and computers. The service caters to three core audiences: businesses that want to offer accessible customer communication or improve workplace inclusion for deaf employees; public administration bodies such as healthcare facilities and municipalities needing to interact with deaf citizens or staff; and deaf individuals who need to conduct conversations or phone calls in everyday life. VEASYT stands out through rigorous quality and security certifications, including ISO 9001:2015 (Quality Management), ISO 27001:2024 (Information Security), ISO 27017:2015 (Cloud Security), and ISO 27018:2019 (Personal Data Protection). The company is also a qualified SaaS provider on Italy's ACN Cloud Marketplace and accredited on the Sintel and MePA procurement platforms for public sector clients. Interpreters are carefully vetted — each holds certified qualifications and at least five years of consecutive conference and negotiation interpreting experience, with ongoing professional development. A dedicated help desk supports clients from onboarding through technical simulation, staff training on deaf accessibility, and live technical assistance. Privacy and confidentiality are treated as core principles, with all communications handled in full compliance with the highest industry standards.
Key Features
- Remote LIS Video-Interpreting: Connects deaf users with qualified Italian Sign Language interpreters in real time via smartphone or computer, enabling conversations, phone calls, and event participation.
- ISO-Certified Quality & Security: Holds ISO 9001, ISO 27001, ISO 27017, and ISO 27018 certifications, ensuring both service quality and robust data protection for all users.
- Highly Qualified Interpreters: All interpreters are selected based on certified academic credentials and a minimum of five years of consecutive professional conference and negotiation interpreting experience.
- Professional Help Desk & Onboarding: Dedicated support team guides clients through technical setup, simulations, accessibility training, and ongoing assistance throughout the service lifecycle.
- Public Sector Accreditation: Qualified SaaS provider on Italy's ACN Cloud Marketplace and accredited on Sintel and MePA, simplifying procurement for public administration clients.
Use Cases
- A bank enables deaf customers to communicate with tellers and advisors in real time through an on-demand LIS interpreter accessed via the bank's app or website.
- A municipal health clinic integrates VEASYT Live so doctors and nurses can conduct consultations with deaf patients without needing an on-site interpreter.
- A deaf employee at a corporation uses VEASYT Live on their smartphone to participate in team calls, negotiations, and client meetings through a live interpreter.
- A deaf individual needs to call a utility company or government office and uses the VEASYT mobile app to have an interpreter relay the conversation in real time.
- An event organizer provides VEASYT Live access to deaf attendees at a corporate conference, ensuring full accessibility for all sessions and networking activities.
Pros
- Rigorous Certifications: Multiple ISO certifications and national cloud marketplace accreditation provide enterprise-grade trust in quality and data security.
- Multi-Sector Coverage: Serves businesses, public healthcare, municipalities, and individual deaf users with tailored solutions for each segment.
- Mobile-First Accessibility: Deaf individuals can access a qualified LIS interpreter directly from their smartphone, enabling independence in everyday communication situations.
Cons
- Italy-Specific Language Support: The service focuses exclusively on Italian Sign Language (LIS), limiting its applicability outside Italy or for users of other national sign languages.
- Opaque Pricing: No public pricing is listed; organizations must contact VEASYT directly for quotes, which can slow procurement decisions.
- Connectivity Dependent: As a live video platform, service quality depends on stable internet connectivity for both the interpreter and the end user.
Frequently Asked Questions
What is VEASYT Live?
VEASYT Live is a professional remote video-interpreting service that connects deaf individuals with qualified Italian Sign Language (LIS) interpreters via a secure video platform, enabling real-time communication with hearing parties.
Who can use VEASYT Live?
The service is designed for three groups: businesses wanting to serve deaf customers or include deaf employees, public administration bodies such as hospitals and municipalities, and deaf individuals who need to have conversations or make phone calls independently.
What certifications does VEASYT hold?
VEASYT holds ISO 9001:2015 (Quality Management), ISO 27001:2024 (Information Security), ISO 27017:2015 (Cloud Services Security), and ISO 27018:2019 (Personal Data Protection) certifications, making it the first company in Italy to offer a fully certified remote LIS interpreting service.
How are the interpreters selected?
Interpreters are rigorously vetted based on certified academic qualifications, a minimum of five consecutive years of conference and negotiation interpreting experience, and regular participation in national and international professional development courses.
Is VEASYT Live available for public sector organizations?
Yes. VEASYT is a qualified SaaS provider on Italy's ACN Cloud Marketplace and is accredited on the Sintel and MePA procurement platforms, making it straightforward for public administration bodies to procure the service.
