About
Lupa Pets is the world's first enterprise-ready AI operating system designed specifically for veterinary practices. Built by vets and world-class engineers, it replaces fragmented standalone tools with a fully integrated suite covering every aspect of clinic operations. At its core, Lupa's AI Note Taking feature transcribes and formats medical notes instantly — from routine consults to surgical records and phone calls — saving each vet up to 60 minutes per day. The reimagined Practice Management System (PMS) handles consultations, scheduling, patient records, and invoicing with precision and ease of use. Client communications are fully automated, including appointment reminders, email campaigns, online booking, and in-app chat, boosting client lifetime value by an average of 20%. The finance and analytics module gives clinic owners real-time visibility into revenue performance and growth opportunities. Lupa Pets is designed for independent veterinary clinics, specialist practices, and multi-site enterprise groups. It integrates with popular industry software and offers exceptional support with an average response time of under 3 minutes. Clinics switching to Lupa report reclaiming £12,000+ worth of vet time annually and cutting technology spend by 50% by consolidating tools. With over 1 million pets registered on the platform and 72 new features released in 2025, Lupa Pets is rapidly becoming the standard for modern veterinary practice management.
Key Features
- AI Note Taking & Transcription: Automatically transcribes and formats medical notes from consultations, surgical procedures, and phone calls, saving vets up to 60 minutes per day.
- Integrated Practice Management System: Full-featured PMS covering consultations, scheduling, patient records, and invoicing — thoughtfully redesigned by vets for vets.
- Automated Client Communications: Send appointment reminders, run email campaigns, enable online booking, and provide in-app chat to keep clients engaged and loyal.
- Finance & Analytics Dashboard: Track clinic revenue performance, identify growth opportunities, and obtain all the financial data needed to actively grow the business.
- Enterprise Integrations: Seamlessly connects with popular veterinary industry software, replacing multiple standalone tools with one unified platform.
Use Cases
- A busy veterinary surgeon uses AI transcription to instantly format consult and surgical notes, eliminating post-appointment admin and freeing time for more patients.
- A clinic owner consolidates scheduling, invoicing, and client messaging into one platform, cutting software costs by 50% and simplifying staff workflows.
- A veterinary cardiologist uses Lupa's integrated PMS to double their efficiency when reading halters, completing in 3 days what previously took 5.
- A multi-site veterinary group deploys Lupa across all practices to standardise operations, track financial performance in real time, and improve client retention through automated follow-ups.
- A clinic manager uses automated reminders, online booking, and in-app chat to increase client lifetime value by 20% with no additional manual effort.
Pros
- Significant time savings: AI transcription saves each vet up to 60 minutes daily, translating to over £12,000 worth of recovered vet time per year per clinic.
- All-in-one platform: Consolidates PMS, communications, note-taking, and analytics into one system, cutting technology spend by up to 50%.
- Outstanding support: Average customer response time of under 3 minutes, with a support team available around the clock regardless of issue complexity.
- Veterinary-specific design: Built with direct input from practising vets, ensuring workflows match real clinical needs rather than generic practice management templates.
Cons
- Niche audience: Purpose-built exclusively for veterinary practices, making it unsuitable for other healthcare or professional service sectors.
- Enterprise pricing: As a premium, enterprise-grade platform, it may be cost-prohibitive for very small single-vet practices with limited budgets.
- Migration effort: Switching from an existing PMS requires data migration and staff retraining, which can be disruptive during the transition period.
Frequently Asked Questions
What is Lupa Pets?
Lupa Pets is an AI-powered operating system for veterinary practices that integrates practice management, AI transcription, client communications, and financial analytics into a single platform.
How much time can Lupa Pets save per vet?
Lupa's AI transcription and note-taking features save each vet up to 60 minutes per day, which equates to over 10 hours per week at the clinic level and more than £12,000 worth of recovered vet time per year.
Does Lupa Pets integrate with existing veterinary software?
Yes, Lupa Pets is designed to integrate seamlessly with popular veterinary industry software and can replace multiple standalone tools with its native features.
Is Lupa Pets suitable for large, multi-site veterinary groups?
Yes, Lupa Pets is enterprise-ready and built to support both independent clinics and large multi-site veterinary organisations, with features and support scaled for enterprise needs.
What kind of support does Lupa Pets provide?
Lupa Pets offers best-in-class customer support with an average response time of 2 minutes and 35 seconds, available around the clock to resolve issues and assist with onboarding and transitions.
