About
Velma is an AI-powered virtual assistant built exclusively for the hospitality industry by Quinta (formerly Quicktext). She acts as an intelligent concierge and booking engine, available to guests before, during, and after their stay. Trained on thousands of verified hotel data points and insights from over 35 million guest requests, Velma delivers fast, accurate, and personalized responses to virtually any question a traveler might have. Velma supports more than 30 languages, making her an ideal solution for international hotels and resort chains looking to serve a global audience without language barriers. She seamlessly handles a wide range of inquiries—from room amenities and pool access policies, to babysitting services, visa requirements, invoices, and HDMI port availability—all without human intervention. Beyond answering questions, Velma is optimized to convert conversations into direct bookings, reducing reliance on OTA platforms and increasing hotel revenue. She integrates directly into hotel websites, enabling guests to get instant, trustworthy answers and book on the spot. Enterprise clients like Dreams Resorts & Spas (Hyatt Inclusive Collection) and The Morgan Hotel already rely on Velma to capture high-value leads and improve guest satisfaction. Velma is purpose-built for hotel teams seeking to automate guest communication, reduce front desk load, and boost direct booking rates.
Key Features
- 30+ Language Support: Velma communicates fluently in over 30 languages, ensuring seamless interactions with international guests without language barriers.
- Direct Booking Conversion: Velma is optimized to turn guest conversations into direct bookings, helping hotels reduce OTA dependency and increase revenue.
- Full Guest Journey Coverage: Handles guest requests and inquiries before arrival, during the stay, and after checkout for a complete hospitality experience.
- Structured Hotel Data Engine: Powered by thousands of verified hotel data points and insights from over 35 million guest requests for accurate, reliable answers.
- 24/7 AI Virtual Concierge: Automatically responds to a wide variety of questions—room amenities, policies, services, invoices, and more—around the clock.
Use Cases
- A hotel website uses Velma to automatically answer guest pre-arrival questions in their native language, reducing front desk call volume by up to 60%.
- A resort chain deploys Velma to capture high-value direct booking leads from website visitors who would otherwise leave for an OTA platform.
- A hotel concierge team uses Velma to handle common post-stay requests such as invoice generation and lost item inquiries without human involvement.
- An international hotel group leverages Velma's 30+ language support to provide consistent, personalized service to guests from around the world.
- A boutique hotel uses Velma to answer facility and amenity questions (pool access, babysitting, HDMI availability) 24/7, improving guest satisfaction scores.
Pros
- Hospitality-Specific AI: Velma is purpose-built for hotels, meaning her knowledge base and conversational flows are tailored to real guest needs—unlike generic chatbots.
- Multilingual by Default: Support for 30+ languages removes friction for international travelers and eliminates the need for multilingual staff coverage.
- Revenue-Driving Focus: Unlike informational bots, Velma is designed to actively convert inquiries into direct bookings, delivering measurable ROI.
- Proven at Scale: Backed by analysis of over 35 million real hotel requests, making her responses accurate and contextually relevant.
Cons
- Hotel-Only Use Case: Velma is exclusively designed for the hospitality industry, making it unsuitable for businesses outside of hotels and resorts.
- Pricing Not Publicly Listed: As a B2B enterprise solution, pricing is not transparent and requires contacting Quinta directly for a quote.
- Dependent on Structured Hotel Data: Velma's accuracy relies on well-structured hotel data being provided upfront, which may require setup effort and ongoing maintenance.
Frequently Asked Questions
What is Velma and who makes it?
Velma is an AI-powered booking and service chatbot for hotels, developed by Quinta (formerly Quicktext). She is designed to answer guest inquiries, drive direct bookings, and manage requests throughout the entire guest journey.
How many languages does Velma support?
Velma supports more than 30 languages, enabling hotels to serve a diverse, global guest base without needing multilingual staff available around the clock.
Can Velma handle bookings, not just answer questions?
Yes. Velma is specifically designed to convert conversations into direct bookings, helping hotels reduce their reliance on third-party OTA platforms and increase revenue from their own website.
What kinds of questions can Velma answer?
Velma can handle a wide range of guest inquiries including room amenities, pool and facility access policies, babysitting services, invoice requests, visa requirements, HDMI connectivity, and much more—all based on structured hotel data.
What types of hotels use Velma?
Velma is used by hotels of various sizes and brands, including large resort chains like Dreams Resorts & Spas (Hyatt Inclusive Collection) and boutique properties like The Morgan Hotel in Dublin.
