About
VetPawer's AVA is an AI-powered, multi-channel virtual assistant designed exclusively for veterinary practices. With over 15 years of experience in the Animal Health industry, VetPawer has built a platform that handles the most time-consuming front-office tasks—appointment scheduling, rescheduling, prescription refill requests, and client outreach—around the clock, every day of the week. AVA operates across four core modules: AVA Voice (an AI-powered phone assistant), AVA Scheduler (an embeddable online booking tool), AVA Outbound (automated proactive client outreach), and AVA Chat (a 24/7 website chat widget). All modules connect in real time to your existing Practice Management Software (PIMS), allowing AVA to distinguish new from returning clients, surface available appointment slots across multiple days, and collect pet information seamlessly. Additional features include online payments, custom booking questions, abandon cart text recovery, and unique booking links. The platform is designed to reduce inbound call volume, lower staff stress levels, decrease patient wait times, and improve overall client satisfaction. Practices using AVA have reported significant drops in hold times and increases in successfully booked appointments. VetPawer is ideal for independent veterinary clinics, multi-location hospital groups, and veterinary management companies looking to modernize client communication without replacing their existing software stack.
Key Features
- AVA Voice – 24/7 AI Phone Assistant: Handles inbound client calls for appointment scheduling, rescheduling, and prescription refill requests at any hour, reducing hold times and staff call volume.
- AVA Scheduler – Online Booking: An embeddable scheduling tool for your practice website that shows real-time availability across multiple days and collects custom intake information for new and existing pets.
- AVA Chat – Always-On Website Chat: A 24/7 chat widget that allows pet owners to reach the practice, book appointments, and request services directly from the clinic's website or social media pages.
- PIMS Integration: Connects directly to major Practice Information Management Systems in real time to identify returning clients, pull open appointment slots, and push confirmed bookings automatically.
- AVA Outbound & Abandoned Cart Recovery: Proactively reaches out to clients who started but did not complete bookings via automated texts and reminders, helping recover lost appointments.
Use Cases
- A busy veterinary hospital reduces inbound call volume by deploying AVA Voice to handle appointment scheduling and refill requests automatically, freeing CSRs to focus on in-clinic clients.
- A multi-location veterinary group embeds AVA Scheduler on each practice's website, enabling pet owners to book appointments 24/7 without staff involvement.
- A veterinary practice uses AVA Outbound to automatically re-engage clients who started but abandoned the online booking process, recovering lost appointment revenue.
- A clinic integrates AVA Chat with its Facebook page and website so pet owners can reach the practice and book after-hours via chat without requiring on-call staff.
- A hospital manager monitors weekly AVA performance metrics to measure reductions in hold time, staff stress levels, and no-show rates across the practice.
Pros
- Significant Call Volume Reduction: Practices report measurable decreases in inbound phone calls and hold times, allowing staff to focus on clients present in the clinic.
- Seamless Practice Software Integration: AVA connects directly to existing PIMS, ensuring bookings, client records, and pet data stay synchronized without manual entry.
- True 24/7 Multichannel Coverage: Clients can schedule appointments and request refills via phone, web, chat, or social media at any time—including evenings and weekends.
- Veterinary-Specific Design: Built with 15+ years of Animal Health industry expertise, offering workflows tailored to the unique needs of veterinary front-office operations.
Cons
- Veterinary Niche Only: AVA is purpose-built for veterinary practices and is not applicable to other healthcare or service industries.
- Pricing Not Publicly Listed: Subscription costs are not disclosed on the website; prospective customers must book a demo to receive pricing information.
- Requires PIMS Compatibility: Full functionality depends on integration with a supported practice management system; clinics using unsupported software may face limitations.
Frequently Asked Questions
What is AVA and how does it work?
AVA (AI Virtual Assistant) is a multi-channel AI platform by VetPawer that handles appointment scheduling, prescription refill requests, and client communication via phone, web, chat, and text. It integrates directly with your Practice Information Management System (PIMS) to access real-time availability and client records.
Which practice management systems does AVA integrate with?
AVA integrates with major veterinary Practice Information Management Systems (PIMS). Specific compatible systems are confirmed during the demo and onboarding process.
Can AVA handle new client and new pet registrations?
Yes. AVA identifies whether a caller or web visitor is a new or returning client, and collects relevant pet and owner information for new registrations as part of the booking flow.
Does AVA support prescription refill requests?
Yes. Clients can submit prescription refill requests through AVA via phone, the practice website, social media, or integrated service reminder systems—without needing to call and wait on hold.
How do I get started with VetPawer AVA?
You can book a demo directly on the VetPawer website. The team will walk you through the platform, confirm PIMS compatibility, and provide custom pricing based on your practice's needs.
