About
ClinicWise is a purpose-built veterinary practice automation platform that helps busy clinic teams cut down on administrative overhead while delivering a better experience for pet owners. At its core, it offers 24/7 online booking, allowing clients to schedule appointments at any time — with automated confirmations and notifications sent instantly. Digital intake forms and questionnaires let clinics collect vital patient information before and after appointments, eliminating paperwork chasing. Automated reminders and follow-up messages reduce no-show rates and prompt rebooking, while built-in client engagement tools make gathering reviews effortless. The platform also includes an AI-Powered Digital Assistant that lives on the clinic's website, trained on clinic-specific content to handle client queries around the clock. ClinicWise integrates with all major PIMS, ensuring a smooth setup without replacing existing systems. With a reported 4.7/5 pet parent satisfaction score and nearly half of all bookings happening after hours, ClinicWise helps clinics capture revenue and deliver care beyond standard business hours. Setup is fast — typically within days — and is backed by a real human support team. Ideal for independent veterinary clinics, multi-location practices, and veterinary groups looking to modernise their operations without complex IT overhead.
Key Features
- 24/7 Online Booking: Clients can book appointments at any time with automated confirmations and notifications, capturing revenue even after hours.
- Digital Intake Forms & Questionnaires: Collect and manage patient information digitally before and after appointments, eliminating manual paperwork.
- AI-Powered Digital Assistant: A website-embedded AI assistant trained on clinic-specific content that handles client queries 24/7 and supports routine staff tasks.
- Automated Reminders & Follow-Ups: Send timely appointment reminders and rebooking prompts automatically to reduce no-shows and keep clients engaged.
- Client Engagement & Reviews: Automatically encourage repeat visits and collect client feedback to strengthen relationships and improve online reputation.
Use Cases
- Automating after-hours appointment bookings so veterinary clinics never miss a client request outside business hours.
- Reducing no-show rates by automatically sending appointment reminders and rebooking prompts to pet owners.
- Collecting digital patient intake forms before appointments to eliminate manual paperwork and speed up check-in.
- Deploying an AI digital assistant on the clinic website to answer common client questions around the clock.
- Automatically gathering post-visit client reviews to build the clinic's online reputation and drive repeat visits.
Pros
- Rapid, Low-Disruption Setup: Clinics can get up and running within days without replacing existing practice management systems.
- Proven Admin Time Savings: With over 240,000 admin hours saved, ClinicWise has a strong track record of real-world efficiency gains.
- After-Hours Revenue Capture: Nearly 45% of bookings occur after hours, meaning clinics never miss a client request due to closed office hours.
- Seamless PIMS Integration: Works with all major Practice Information Management Systems, preserving existing workflows while adding automation.
Cons
- Non-Transparent Pricing: Pricing is not publicly listed; clinics must book a demo to get a quote, which adds friction for evaluation.
- Veterinary-Specific Only: The platform is built exclusively for veterinary clinics and is not suitable for other healthcare or service industries.
- Requires Internet Connectivity: As a web-based platform, consistent internet access is required for all automation and booking features to function properly.
Frequently Asked Questions
What is ClinicWise?
ClinicWise is a veterinary booking and automation platform that provides 24/7 online booking, digital forms, automated reminders, client engagement tools, and an AI-powered digital assistant — all designed to reduce admin work for busy veterinary teams.
Does ClinicWise integrate with my existing practice management software?
Yes. ClinicWise integrates seamlessly with all major Practice Information Management Systems (PIMS), so your existing workflows are enhanced rather than replaced.
How long does it take to set up ClinicWise?
Setup is quick and typically completed within days, not weeks. The ClinicWise support team provides hands-on guidance throughout the onboarding process.
What AI features does ClinicWise include?
ClinicWise includes an AI-Powered Digital Assistant that lives on your clinic's website. It is trained on your clinic's specific content and can handle routine client queries 24/7, reducing pressure on your front desk team.
Which countries does ClinicWise support?
ClinicWise is currently available in New Zealand, Australia, the United Kingdom, and the United States.
