About
Viva AI is an AI-powered front-office automation platform built exclusively for dental practices. It replaces or augments the traditional front desk by handling every major patient communication touchpoint — inbound calls, outbound recall campaigns, text messages, webchat, and email — 24 hours a day, 7 days a week, in over 100 languages. The AI speaks with a natural, human-like voice featuring realistic pauses, filler words, and empathetic responses, making most patients unaware they are speaking with an AI. It auto-detects a caller's language and can switch mid-conversation, ensuring seamless communication with diverse patient populations. Viva AI writes appointments directly back into the dental PMS in real time — no manual entry required — and creates new patient charts automatically. Outbound capabilities include proactive recall campaigns for patients overdue for cleanings or follow-ups, appointment confirmation calls, and Office Optimizer campaigns that let practice managers query patient lists (e.g., "patients with incomplete root canals") and trigger automated scheduling calls for all of them. Emotion detection intelligently routes calls: urgent or distressed patients are fast-tracked, and frustrated callers are escalated to staff. The platform is SOC 2 Type II certified and HIPAA compliant, making it suitable for dental practices of all sizes — from solo practitioners to large DSO networks. Early adopters report over $30K in production generated, zero missed calls, and 30+ staff hours saved per month within the first 30 days.
Key Features
- 24/7 Inbound Call Handling: Answers unlimited simultaneous calls at any hour, managing scheduling, rescheduling, cancellations, and patient questions — with automatic staff transfer when needed.
- Direct PMS Write-Back: Books appointments and creates new patient charts instantly in all major dental Practice Management Software platforms, eliminating manual data entry.
- Outbound Recall & Reactivation Campaigns: Proactively calls patients overdue for cleanings, follow-ups, or incomplete treatments, using natural conversation to book them back into the schedule.
- 100+ Language Support: Auto-detects the patient's language and switches instantly — even mid-conversation — with all follow-up texts, reminders, and forms sent in the patient's preferred language.
- Emotion Detection & Intelligent Routing: Detects frustration, urgency, and anxiety in real time, fast-tracking patients in pain, reassuring anxious callers, and escalating angry callers to live staff.
Use Cases
- A busy multi-location DSO uses Viva AI to handle hundreds of simultaneous inbound calls across all locations without hiring additional front-desk staff.
- A solo dental practice activates outbound recall campaigns to automatically contact patients overdue for cleanings, recovering lost production revenue with no manual effort.
- A practice serving a diverse urban community relies on Viva AI's 100+ language support to book appointments and send reminders to Spanish, Mandarin, and Vietnamese-speaking patients in their native languages.
- A practice manager uses the Office Optimizer feature to identify all patients with incomplete root canals and triggers Viva AI to call and schedule all of them within a single workflow.
- After-hours patient texts and cancellation requests are handled automatically by Viva AI, which reschedules patients into open slots and updates the PMS before staff arrive the next morning.
Pros
- HIPAA & SOC 2 Compliant: Enterprise-grade security certifications make it suitable for healthcare environments with strict patient data privacy requirements.
- Seamless PMS Integration: Direct write-back to all major dental PMS platforms means zero manual scheduling work and no double-booking risks.
- Multilingual by Default: Native support for 100+ languages with automatic detection removes language barriers and expands the practice's reachable patient base.
- Proven ROI: Case studies show $30K+ production generated and 30+ staff hours saved per month within the first 30 days of deployment.
Cons
- Dental-Only Focus: The platform is purpose-built for dental practices and DSOs, making it unsuitable for other healthcare specialties or industries without customization.
- Pricing Not Publicly Listed: No transparent pricing tiers are shown on the website; prospective customers must book a demo to learn about costs, which can slow evaluation.
- Dependent on PMS Compatibility: Full functionality relies on integration with supported PMS platforms; practices using niche or legacy systems may experience limited features.
Frequently Asked Questions
Is Viva AI HIPAA compliant?
Yes. Viva AI is both HIPAA compliant and SOC 2 Type II certified, ensuring that all patient data is handled with healthcare-grade security and privacy standards.
Which dental Practice Management Software systems does Viva AI integrate with?
Viva AI offers complete integration with all major dental PMS platforms — not partial or limited connections — allowing direct appointment booking and new patient chart creation in real time.
Can Viva AI handle calls in languages other than English?
Yes. Viva AI supports over 100 languages, automatically detecting the patient's language and switching mid-conversation if needed. All follow-up communications are also sent in the patient's preferred language.
Does Viva AI only answer inbound calls, or can it make outbound calls too?
Viva AI handles both. In addition to answering inbound calls 24/7, it makes outbound calls for appointment confirmations, recall campaigns, reactivation of lapsed patients, and Office Optimizer scheduling campaigns.
What happens if a patient is upset or needs immediate attention?
Viva AI's emotion detection identifies frustration, urgency, or anxiety in real time. Patients in pain are fast-tracked, nervous callers receive reassurance, and angry or complex calls are automatically transferred to a live staff member.
