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About
WhosOn is a specialist live chat and AI-powered customer engagement platform engineered for enterprise-scale operations. Built specifically for regulated sectors — including finance, healthcare, public sector, and education — it delivers a comprehensive toolset that blends human agent expertise with AI-driven automation. The platform features a fully integrated chatbot builder with hybrid chat capabilities, enabling bots and human agents to hand off conversations seamlessly. Native ChatGPT integration enhances bot intelligence for more natural, context-aware dialogues. Real-time chat translation supports multilingual, multi-country deployments, while sentiment analysis, live web visitor analytics, and detailed reporting give operations teams deep visibility into customer interactions. WhosOn distinguishes itself through flexible deployment: businesses can run it on-premises, in a dedicated HCI cloud, or via a fully custom rollout — giving IT and compliance teams complete sovereignty over their chat data. Built-in end-to-end encryption, data masking, intrusion prevention, and GDPR-ready tools ensure that sensitive interactions are protected at every touchpoint. A rich REST API, webhooks, and native integrations allow WhosOn to slot into existing CRM, help desk, and contact center technology stacks. It is ideal for enterprise contact centers, global support operations, and compliance-driven organizations that demand maximum control without sacrificing customer experience quality.
Key Features
- Hybrid AI Chatbot Platform: Seamlessly blend bot automation with human agents, including native ChatGPT integration for intelligent, context-aware customer conversations.
- Real-Time Chat Translation: Support multilingual customer interactions with built-in real-time translation, enabling consistent service across global and multi-country deployments.
- Advanced Analytics & Sentiment Analysis: Access live web analytics, visitor tracking, sentiment scoring, and comprehensive reporting to optimize team performance and customer experience.
- Flexible Deployment Options: Deploy on-premises, in a dedicated cloud environment, or via custom rollout to satisfy strict data sovereignty, security, and compliance requirements.
- Enterprise-Grade Security: Protect all customer chat data with end-to-end encryption, data masking, intrusion prevention systems, and full GDPR compliance tooling.
Use Cases
- Running enterprise-scale customer support operations with seamlessly blended AI bot and human agent workflows
- Providing multilingual live chat support across global, multi-country customer service teams in real time
- Deploying compliant, on-premises chat solutions that meet strict data sovereignty requirements in finance and healthcare
- Integrating AI chatbots into existing CRM and help desk systems via API, webhooks, and native connectors
- Analyzing customer sentiment and interaction patterns to optimize contact center efficiency and service quality
Pros
- Highly Secure & Compliance-Ready: Purpose-built for regulated industries with on-premises deployment, encryption, intrusion prevention, GDPR tooling, and dedicated data controls.
- Unmatched Deployment Flexibility: Unlike SaaS-only competitors, WhosOn supports on-premises and dedicated server hosting, giving enterprise IT teams full control over data residency.
- All-in-One Feature Set: Combines live chat, AI chatbots, help desk, sentiment analytics, omnichannel routing, and real-time translation in a single integrated platform.
Cons
- Complex Initial Setup: The breadth of configuration options, deployment models, and enterprise features can make onboarding lengthy and resource-intensive for smaller teams.
- Enterprise-Focused Pricing: WhosOn is priced for large enterprise use cases, which may not be accessible or cost-effective for small and mid-sized businesses.
Frequently Asked Questions
What deployment options does WhosOn support?
WhosOn supports on-premises, HCI cloud, dedicated server, and fully custom rollout deployments, giving enterprises complete control over where their chat data is stored and processed.
Does WhosOn integrate with ChatGPT?
Yes. WhosOn includes native ChatGPT integration, allowing you to power your chatbot with GPT-based AI for more intelligent, natural, and context-aware customer interactions.
Is WhosOn suitable for regulated industries?
Absolutely. WhosOn is specifically designed for sectors like finance, healthcare, and the public sector, with GDPR compliance, data masking, intrusion prevention, and encryption built in as standard.
Can WhosOn support multilingual and global deployments?
Yes. WhosOn includes real-time chat translation and is architecturally designed to scale across multisite, multi-country, and multilingual environments.
Does WhosOn offer an API for custom integrations?
Yes. WhosOn provides a live chat API, webhooks, and a range of native integrations, enabling teams to connect the platform with their existing CRM, help desk, and contact center technology stacks.
