About
BookingTimes is a powerful all-in-one business management platform designed specifically for service-based businesses. It eliminates the need for multiple disconnected tools by combining online scheduling, website hosting, customer relationship management, payment processing, invoicing, payroll, and marketing automation under one roof. Businesses can offer 24/7 online booking, sell service packages and gift cards, accept payments via built-in processing including Afterpay, and manage recurring billing and discount codes — all from a single dashboard. The platform's automation engine handles invoice generation, SMS and email reminders, follow-up messages, and review requests triggered automatically by customer actions. For team management, BookingTimes includes staff productivity tracking, payroll management, and detailed reporting to help owners identify their highest-return activities. Customers receive personalized profiles with booking history, payment history, progress tracking, and self-service rescheduling and cancellation options within the business's defined policy. The platform is PCI and SOC2 compliant, ensuring top-tier security for sensitive payment and customer data. Support for ID verification, two-factor authentication, membership options, and service-based intake forms makes BookingTimes suitable for regulated or security-conscious industries. BookingTimes scales across three tiers — small businesses (1–5 staff), growing teams (6–150), and enterprise (50+) — making it a flexible, long-term foundation for any service-based operation looking to compete and grow in today's digital-first marketplace.
Key Features
- 24/7 Online Booking: Clients can book services anytime through a branded booking portal, manage their own appointments, and cancel within your policy — no phone calls needed.
- Intelligent Automation: Automatically send invoices, SMS/email reminders, follow-up messages, completion certificates, and review requests triggered by customer actions.
- Built-in Payments & Billing: Accept online payments with integrated processing, Afterpay support, discount codes, gift card sales, package billing, and recurring subscriptions — all PCI and SOC2 compliant.
- Staff & Payroll Management: Track staff productivity alongside revenue metrics, manage payroll, and leverage reporting tools to identify your highest-return business activities.
- Rich Customer Profiles: Maintain detailed customer records including booking history, payment history, progress tracking, intake forms, ID verification, and two-factor authentication.
Use Cases
- A personal training studio using BookingTimes to let clients book sessions online, purchase training packages, and receive automated workout progress updates.
- A cleaning company managing staff scheduling, automating invoice delivery after each completed job, and tracking payroll across a team of 20 employees.
- A beauty salon offering 24/7 booking, selling gift cards, using SMS reminders to reduce no-shows, and triggering automated follow-up emails to collect client reviews.
- A professional services firm leveraging intake forms, ID verification, and completion certificates to serve clients in compliance-sensitive industries.
- A growing enterprise service provider with 50+ staff using BookingTimes' productivity reporting and revenue tracking to optimize team performance and business growth.
Pros
- Truly All-in-One: Replaces multiple disconnected tools — website builder, scheduler, CRM, invoicing, and payroll — with a single integrated platform requiring no plugins or manual updates.
- Scales With Your Business: Tiered plans for solo operators, growing teams, and enterprises mean BookingTimes grows alongside you without requiring a costly platform migration.
- Enterprise-Grade Security: Full PCI and SOC2 compliance, plus ID verification and two-factor authentication, ensure customer data and payment information are rigorously protected.
Cons
- Paid-Only Platform: No free tier is offered, which may be a barrier for very early-stage businesses or freelancers on tight budgets who just need basic scheduling.
- Feature Breadth Can Feel Overwhelming: The extensive feature set may feel like overkill for very small or simple service operations that only need lightweight scheduling.
- Limited AI-Native Capabilities: While automation is robust, the platform lacks cutting-edge AI features such as predictive analytics, demand forecasting, or generative content tools.
Frequently Asked Questions
What types of businesses is BookingTimes designed for?
BookingTimes is built for service-based businesses of all sizes — from solo entrepreneurs to enterprises with 50+ staff. It's ideal for any business that sells time-based services and needs scheduling, payments, customer management, and automation in one place.
Does BookingTimes include a website builder?
Yes. BookingTimes includes built-in website hosting and website creation tools, eliminating the need for a separate website platform, hosting service, or developer.
What payment options does BookingTimes support?
BookingTimes supports built-in payment processing, Afterpay (buy now, pay later), discount codes, gift cards, recurring billing, and service package sales — all within the platform with no third-party integrations needed.
Is BookingTimes secure?
Yes. The platform is fully PCI and SOC2 compliant and supports ID verification and two-factor authentication, making it suitable even for regulated industries.
Can clients self-manage their own bookings?
Yes. Clients receive a personalized profile where they can view booking history, payment history, track their progress, and cancel or reschedule appointments within your business's cancellation policy — all without needing to call.
