About
Contractor Plus is a comprehensive business management solution purpose-built for locksmith contractors and field service businesses. It consolidates every operational touchpoint — from the moment an emergency call comes in to when the invoice is paid — into a single, easy-to-use platform. At the core is a smart dispatch system that handles emergency and scheduled jobs alike, whether for residential lockouts or complex commercial access control installations. The integrated scheduling engine supports both flat-rate service packages (such as rekeying) and hourly billing for larger security projects, eliminating billing confusion. The platform features Big Chief AI, an AI-powered virtual receptionist that answers calls around the clock, qualifies emergency situations, and can dispatch on-call locksmiths immediately — ensuring no revenue opportunity is missed after hours. Customer information, job history, and communication logs are centralized, replacing messy spreadsheets and disconnected tools. Inventory management is another standout capability: the system tracks key blanks, lock stock, and security hardware in real time, automatically updating costs based on current supplier pricing. This gives locksmith business owners accurate job costing and prevents stockouts. Contractor Plus is ideal for solo locksmiths looking to professionalize operations, growing locksmith shops managing multiple technicians, and service contractors who need a scalable field service management platform. The app is free to download and get started with, making it accessible to businesses of all sizes.
Key Features
- Smart Dispatch System: Centralized dispatch for both emergency residential lockouts and scheduled commercial jobs, keeping all job details in one place.
- AI-Powered 24/7 Call Answering: Big Chief AI answers inbound calls around the clock, qualifies emergency situations, and dispatches on-call locksmiths immediately without human intervention.
- Flexible Invoicing: Supports flat-rate billing for common jobs like rekeying as well as hourly rates for complex security installations, with invoice generation built in.
- Real-Time Inventory Management: Tracks key blanks, lock types, and security hardware with live cost updates from major suppliers to ensure accurate job costing and stock control.
- Customer & Job History Tracking: Centralizes customer information, job records, and communication history, eliminating the need for spreadsheets or disconnected tools.
Use Cases
- Managing emergency lockout dispatch and on-call technician scheduling for a residential locksmith business.
- Tracking job details, customer history, and invoices for a multi-technician commercial locksmith company.
- Monitoring key blank and lock hardware inventory in real time to reduce stockouts and accurately cost each job.
- Automating after-hours call handling and emergency dispatch using AI to capture revenue around the clock.
- Replacing scattered spreadsheets and paper records with a unified digital system for quotes, work orders, and payments.
Pros
- Free to Get Started: No credit card required to sign up or download the app, lowering the barrier for small and solo locksmith operations.
- Handles Residential & Commercial Jobs: The same platform manages everything from quick residential lockouts to large commercial access control projects without needing separate tools.
- After-Hours AI Dispatch: Big Chief AI ensures emergency calls are handled and dispatched 24/7, preventing missed revenue outside business hours.
- Trusted at Scale: Used by over 50,000 contractors, demonstrating reliability and proven value across a wide range of field service businesses.
Cons
- No Direct Key-Cutting Machine Integration: Contractor Plus does not connect directly with key cutting equipment, requiring locksmiths to manage that workflow separately.
- Niche Platform Focus: Designed primarily for locksmith and trade contractors, which may limit its usefulness for businesses outside the field service industry.
- Feature Depth May Require Onboarding: As a full operating system for contractor businesses, new users may need time to explore and configure all available features to get maximum value.
Frequently Asked Questions
Does Contractor Plus work for both residential and commercial locksmith jobs?
Yes, Contractor Plus handles everything from emergency residential lockouts to large commercial access control installations using the same scheduling and dispatch system.
Can the software handle emergency calls after hours?
Yes. The built-in Big Chief AI answers calls 24/7, qualifies emergency situations, and can dispatch your on-call locksmith immediately — even outside business hours.
How does inventory management work for key blanks and lock stock?
The inventory management system tracks every key blank, lock type, and security hardware item with real-time cost updates pulled from major suppliers.
Can I use both flat-rate and hourly billing?
Yes. You can set up service packages for common jobs like rekeying at flat rates, and also configure hourly billing for complex security installations.
Is Contractor Plus free to use?
Contractor Plus offers a free tier with no credit card required to get started. The app can be downloaded for free, making it accessible to businesses of all sizes.
