About
Charlotte AI is CrowdStrike's AI-powered security analyst — the intelligence layer at the core of the modern, agentic Security Operations Center (SOC). Integrated natively into the CrowdStrike Falcon platform, Charlotte AI addresses the three most critical gaps in cybersecurity today: labor, skills, and speed. With Instant Answers, security teams get actionable insights and environmental context surfaced in seconds without manual digging. Accelerated Triage and Response uses expert-level AI reasoning to analyze detections, filter false positives, and prioritize what truly matters — saving an average of 40+ hours per week. Agentic SOAR combines structured security automation with adaptive reasoning to drive machine-speed response workflows. Charlotte AI AgentWorks is the first no-code platform purpose-built for security, enabling defenders to build, test, deploy, and manage trusted AI agents using natural language — no coding required. The Human-Agent Collaboration canvas fuses analyst judgment with autonomous AI reasoning in real time, allowing teams to inject context, steer priorities, and produce sharper, faster outcomes. Trained on decisions from CrowdStrike Falcon Complete Next-Gen MDR, Counter Adversary Operations threat hunters, and Incident Response experts, Charlotte AI continuously improves with every threat stopped. It is purpose-built for enterprise security teams, MSSPs, and SOC analysts who need to close the widening gap between attackers and defenders.
Key Features
- Instant Answers: Surfaces actionable insights and environmental context in seconds, closing labor gaps by eliminating time-intensive manual investigation steps.
- Accelerated Triage and Response: Analyzes detections using expert-level AI reasoning, filters false positives, and prioritizes only what matters — saving teams an average of 40+ hours per week.
- Agentic SOAR: Combines structured security automation with adaptive agentic reasoning via Charlotte Agentic SOAR, enabling machine-speed orchestrated response workflows.
- Charlotte AI AgentWorks: A no-code platform allowing any security team to build, test, deploy, and manage trusted AI agents using natural language — no coding required.
- Human-Agent Collaboration Canvas: A dynamic investigation workspace where analysts and AI agents collaborate in real time, with humans injecting context and priorities to drive sharper, faster outcomes.
Use Cases
- Automating the triage of high-volume security alerts to reduce analyst fatigue and free teams for high-value work.
- Accelerating incident investigations by combining human analyst judgment with autonomous AI reasoning in a collaborative canvas.
- Building custom no-code security agents tailored to specific organizational workflows using Charlotte AI AgentWorks.
- Orchestrating machine-speed automated response playbooks via Charlotte Agentic SOAR to minimize threat dwell time.
- Filtering false positives and surfacing only actionable detections to help understaffed or junior SOC teams operate at an expert level.
Pros
- Proven Time Savings: Teams report saving 40+ hours per week on average through automated triage and investigation acceleration.
- Elite Analyst Training: Trained on real decisions from CrowdStrike's top MDR analysts, threat hunters, and incident responders, providing expert-level judgment at scale.
- No-Code Agent Building: AgentWorks enables any team member — not just developers — to build and deploy custom security agents using natural language.
- Continuously Improving: Charlotte AI gets smarter with every threat stopped, leveraging the industry's richest AI security data layer to improve over time.
Cons
- Requires CrowdStrike Falcon Platform: Charlotte AI is deeply integrated with the Falcon platform, making it inaccessible to organizations not already using CrowdStrike's ecosystem.
- Enterprise-Grade Pricing: As a premium enterprise security product, pricing is likely substantial, putting it out of reach for smaller organizations or lean security teams.
- Vendor Lock-In Risk: Heavy reliance on CrowdStrike's proprietary AI and platform creates a dependency that may limit flexibility in a multi-vendor security stack.
Frequently Asked Questions
What is Charlotte AI?
Charlotte AI is CrowdStrike's agentic AI analyst built into the Falcon platform. It automates security triage, accelerates investigations, and orchestrates AI-driven responses to help SOC teams close labor, skill, and speed gaps against modern adversaries.
How much time can Charlotte AI save security teams?
CrowdStrike reports that teams save an average of 40+ hours per week through Charlotte AI's automated triage, false positive filtering, and instant environmental context capabilities.
What is Charlotte AI AgentWorks?
AgentWorks is a no-code platform within Charlotte AI that allows security teams to build, test, deploy, and manage custom AI agents using natural language. Defenders can set goals, define data sources, and control agent behavior — without writing any code.
Do I need to be a developer to use Charlotte AI?
No. Charlotte AI's AgentWorks is designed for any security team member. Using plain natural language, defenders can build and deploy AI agents without any coding knowledge.
Is Charlotte AI available as a standalone product?
Charlotte AI is natively integrated with the CrowdStrike Falcon platform. Organizations need to be Falcon customers to access Charlotte AI's full capabilities. A free trial is available to get started.
