About
Computer by DevRev is an enterprise-grade AI teammate designed to fix the way modern teams work. By unifying data from spreadsheets, emails, tickets, customer records, and third-party tools like Google Workspace and Notion into a single AI-ready memory layer, Computer provides dependable, context-aware answers on demand. Built for sales, support, and operations teams, Computer goes beyond simple Q&A — it proactively surfaces risks, highlights what needs attention, and deploys autonomous AI agents that create tickets, update records, route queries, and follow up with customers automatically. With Computer Agent Studio, teams can build and customize agents without deep technical expertise. Real-world results speak for themselves: one billion-dollar company boosted automatic ticket resolution rates from 17% to 70%, while others have seen 40% faster ticket resolution, 25% higher customer retention, and 4x improvements in team productivity. IT service desks can automate up to 60% of employee tickets, and sales reps reclaim 6+ hours weekly by offloading prep work and status updates to Computer. Computer also offers purpose-built apps — Support App, Build App, and Observe App — tailored for specific team needs. With real-time analytics, unified search, personalized feedback, and seamless human oversight controls, Computer is the AI backbone for companies that want measurable productivity gains across every department.
Key Features
- Computer Memory — Unified Data Layer: Aggregates all structured and unstructured business data — emails, tickets, spreadsheets, customer records, and third-party apps — into one AI-ready source of truth with no data silos.
- AI Agent Studio: Build and deploy custom AI agents that autonomously create tickets, update records, route queries, deflect repetitive questions, and follow up with customers — all with human oversight controls.
- Automated Ticket Resolution: Speeds up ticket resolution by up to 40% and can fully automate up to 60% of IT service desk tickets, boosting automatic customer support resolution rates dramatically.
- Unified Cross-Tool Search: Searches across Google Workspace, Notion, internal business apps, and the web to surface the right information instantly, no matter where it lives.
- Real-Time Analytics & Insights: Identifies trends, risks, and opportunities in your data in real time, with personalized, actionable feedback for individuals and entire teams.
Use Cases
- Automating IT service desk operations by resolving up to 60% of employee tickets without human intervention, freeing IT teams to focus on security and innovation.
- Boosting customer support resolution rates by deploying AI agents that handle common tickets, route complex issues, and proactively update customers.
- Empowering sales teams to reduce admin overhead by automating meeting prep, status updates, and CRM record updates — saving 6+ hours per rep per week.
- Giving operations teams real-time project visibility by surfacing risks, tracking milestones, and handling administrative updates automatically.
- Unifying fragmented business data from emails, spreadsheets, tickets, and SaaS tools into a single searchable AI memory for reliable, context-aware decision-making.
Pros
- Proven, Measurable ROI: Customers report 40% faster ticket resolution, 25% higher retention, 4x productivity gains, and automatic resolution rates jumping from 17% to 70% — backed by real enterprise deployments.
- Adapts to Any Team: Unlike narrow AI tools, Computer serves sales, support, IT, and operations teams with purpose-built apps and adaptable agents tailored to specific workflows.
- Eliminates Data Silos: Computer Memory unifies all business data into a single AI-ready layer, enabling reliable, context-aware answers without switching between tools.
Cons
- Complex Setup for Smaller Teams: The full value of Computer is realized through data integrations and agent configuration, which may require significant onboarding time for smaller organizations.
- Enterprise-Oriented Pricing: While a free tier exists, advanced features like Agent Studio and large-scale automation are likely gated behind paid enterprise plans that may not suit SMB budgets.
- Platform Lock-In Risk: Centralizing all business data within Computer Memory and building workflows on Agent Studio creates dependency on the DevRev ecosystem.
Frequently Asked Questions
What is Computer by DevRev?
Computer is an AI teammate built by DevRev that unifies all your business data into a single memory layer and deploys intelligent agents to automate tasks across support, sales, and operations — saving teams an average of 10 hours per employee per week.
How does Computer improve customer support?
Computer automates ticket triage, routing, and resolution. One enterprise customer saw their automatic resolution rate jump from 17% to 70%, while teams broadly report 40% faster ticket resolution using Computer's AI-native support agents.
What is Computer Agent Studio?
Agent Studio is a built-in tool within Computer that lets teams build, customize, and deploy AI agents without deep technical expertise. These agents can create tickets, update CRM records, follow up with customers, and handle repetitive workflows automatically.
Which tools does Computer integrate with?
Computer integrates with Google Workspace, Notion, and a wide range of business apps, pulling data from these sources into its unified memory layer for search and AI-powered reasoning.
Is Computer free to use?
DevRev offers a free trial of Computer. Full-featured enterprise capabilities — including advanced agent deployment and large-scale automation — are available through paid plans. Visit devrev.ai to start for free and explore pricing options.
