About
Directors' Choice is a purpose-built funeral home answering service and contact center solution created by a funeral director, for Deathcare Professionals. Unlike general-purpose answering services, Directors' Choice agents are trained exclusively in the deathcare industry — ensuring every family interaction is handled with the expertise, empathy, and professionalism the situation demands. The platform supports a wide range of deathcare verticals, including funeral homes, cremation providers, cemeteries, preparation and storage facilities, transportation services, and pet loss services. Clients receive fully customized communication solutions, including 24/7 live agent coverage, bilingual support, web chat, live call transfers, early alert messaging, seminar registration, and CRM integrations. A mobile app enables flexible message delivery, while an online client portal gives businesses full visibility and control over their communications. The service also provides communication consultation to help businesses design the ideal contact strategy for their needs. Directors' Choice holds HITRUST certification, meaning all client data is managed to the highest standards of security and privacy — a critical requirement in the sensitive deathcare space. A free trial is available for prospective clients looking to experience the service before committing. Whether a firm needs after-hours coverage, bilingual support, or a full-featured contact center replacement, Directors' Choice offers a scalable, compassionate solution tailored specifically to the deathcare profession.
Key Features
- 24/7 Exclusive Deathcare Agents: Live agents trained exclusively in the deathcare industry handle every call with industry-specific knowledge, compassion, and professionalism around the clock.
- HITRUST Certified Security: All client communications and data are managed under HITRUST certification, ensuring the highest standard of data privacy and security compliance.
- Full Customization & CRM Integration: Seamlessly integrates with your existing CRM and workflows, with fully customized scripts, messaging, and communication protocols tailored to each client.
- Mobile App & Online Portal: Receive message delivery and manage communications on the go via the mobile app, with a dedicated online client portal for full account visibility and control.
- Bilingual Agents & Multichannel Support: Bilingual agents support diverse client communities, and services extend across phone, web chat, live transfers, early alert messaging, and seminar registration.
Use Cases
- Funeral homes needing after-hours and overnight call coverage so staff can maintain work-life balance without missing urgent family calls.
- Cremation service providers requiring first-call documentation and compassionate family communication support beyond basic message-taking.
- Cemetery and church graveyard operators managing routine and emergency calls during and after business hours.
- Pet loss service providers extending the same compassionate, professional communication standards used for human deathcare to grieving pet owners.
- Deathcare transportation and preparation businesses needing customized call handling that integrates with their specific service workflows and scheduling.
Pros
- Industry-Exclusive Expertise: Agents are trained solely in deathcare, eliminating the generic, impersonal experience of multi-industry answering services and ensuring families are handled with appropriate sensitivity.
- Highly Customizable: Every aspect of the communication solution — from scripts to escalation paths to CRM integrations — can be tailored to fit the specific needs of each funeral business.
- Trusted Data Security: HITRUST certification provides clients and their families confidence that sensitive personal and legal information is handled securely and compliantly.
- Free Trial Available: Prospective clients can test the service before committing, reducing the barrier to entry for funeral homes evaluating new communication solutions.
Cons
- Niche Market Focus: The service is exclusively designed for deathcare professionals, making it irrelevant for businesses outside this specific industry.
- Human-Staffed Model: While personal and compassionate, the reliance on live human agents rather than AI automation may result in higher costs compared to tech-only alternatives.
- Pricing Not Publicly Listed: Specific pricing tiers are not disclosed on the website, requiring prospective clients to contact the sales team for a custom quote.
Frequently Asked Questions
Who is Directors' Choice designed for?
Directors' Choice is built exclusively for Deathcare Professionals, including funeral home owners, cremation service providers, cemetery operators, transportation specialists, and pet loss service providers.
Is Directors' Choice available around the clock?
Yes, Directors' Choice provides 24/7 live agent coverage, ensuring that families can reach a compassionate, knowledgeable representative at any time of day or night.
How does Directors' Choice ensure data security?
Directors' Choice is HITRUST certified, which means all data handling and communication practices meet rigorous standards for privacy and information security — critical in the sensitive deathcare environment.
Can Directors' Choice integrate with my existing software?
Yes, Directors' Choice offers CRM integrations and can be customized to integrate seamlessly with your existing workflows, documentation processes, and communication systems.
Is there a free trial available?
Yes, Directors' Choice offers a free trial so funeral home owners and deathcare businesses can experience the service and its quality before making a commitment.
