eClinicalWorks

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eClinicalWorks is the largest cloud-based EHR in the U.S., offering AI-powered clinical documentation, telehealth, patient engagement, and revenue cycle management for 180,000+ physicians.

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Data & Analytics

AI Assistants

About

eClinicalWorks (eCW) is a comprehensive, cloud-based healthcare IT platform that powers clinical, financial, and operational workflows for medical practices, health centers, and hospital systems. Its flagship product, eClinicalWorks V12 + AI, integrates an AI-powered EHR with tools for telehealth, patient engagement, revenue cycle management (RCM), and value-based care. The platform leverages Sunoh.ai, an ambient AI medical scribe, to automate clinical documentation in real time, reducing provider burnout and improving note accuracy. The healow suite enhances patient engagement through self-scheduling, secure messaging, check-in, and an AI-powered contact center (healow Genie). On the financial side, eCW delivers RCM services with a 98%+ first-pass acceptance rate, lowering the cost of medical billing while boosting collections. Population health tools help providers understand disease patterns, assess patient risk, and drive better outcomes under value-based care models. eClinicalWorks supports a wide range of specialties including dental, vision, behavioral health, urgent care, and ambulatory surgery centers. With PRISMA health information search and interoperability capabilities, care teams can access patient data across systems. More than 110,000 facilities rely on eClinicalWorks, making it a trusted backbone for modern ambulatory healthcare delivery in the U.S. and globally.

Key Features

AI-Powered EHR (V12 + AI): The latest eClinicalWorks EHR integrates AI automation, an AI assistant, and image AI to streamline clinical workflows, reduce administrative burden, and improve documentation quality.
Sunoh.ai Ambient Medical Scribe: An AI-powered ambient scribe that listens to provider-patient conversations in real time and auto-generates clinical notes, saving providers significant documentation time.
Telehealth & Patient Engagement (healow): The healow platform enables patient self-scheduling, digital check-in, telehealth visits, secure messaging, and an AI-powered contact center (healow Genie) for around-the-clock call handling.
Revenue Cycle Management: End-to-end RCM services with a 98%+ first-pass acceptance rate, designed to reduce billing costs while maximizing collections for medical practices.
Population Health & Value-Based Care: Analytics and care management tools that help providers identify disease patterns, assess patient risk, and drive better outcomes under value-based care contracts.

Use Cases

Managing clinical documentation and patient health records across large ambulatory care networks and multi-specialty practices.
Conducting telehealth appointments and enabling patients to self-schedule, check in digitally, and communicate securely through the healow app.
Automating medical billing and revenue cycle management to reduce claim denials and improve financial performance for healthcare organizations.
Using Sunoh.ai as an ambient AI scribe to auto-generate clinical notes during patient visits, reducing physician documentation time.
Tracking population health metrics, identifying high-risk patients, and managing chronic care programs under value-based care contracts.

Pros

Largest Cloud EHR in the U.S.: Trusted by 180,000+ physicians and 850,000+ healthcare professionals across 110,000+ facilities, reflecting deep market validation and a robust, battle-tested platform.
Comprehensive All-in-One Suite: Combines EHR, telehealth, patient engagement, RCM, and population health under one roof, reducing the need for multiple point solutions and simplifying vendor management.
AI-Driven Documentation with Sunoh.ai: The ambient AI scribe dramatically reduces time spent on clinical notes, helping providers focus on patients rather than paperwork and combating physician burnout.
Specialty-Specific Solutions: Tailored workflows for dental, vision, behavioral health, urgent care, ambulatory surgery centers, and FQHCs ensure fit-for-purpose functionality across diverse practice types.

Cons

Enterprise-Level Pricing: eClinicalWorks is a premium, enterprise-grade platform. Pricing details require direct contact with sales, making it less transparent and potentially costly for very small or independent practices.
Steep Learning Curve: Given the platform's breadth and complexity, onboarding and training can take significant time and resources, particularly for smaller teams transitioning from simpler systems.
Primarily U.S.-Focused: While used globally, the platform is deeply optimized for U.S. healthcare regulations, billing codes, and compliance frameworks, which may limit its suitability for international practices.

Frequently Asked Questions

eClinicalWorks is a cloud-based healthcare IT company offering an integrated suite of solutions including Electronic Health Records (EHR), telehealth, patient engagement, revenue cycle management, and population health tools for medical practices and health systems.

Sunoh.ai is eClinicalWorks' ambient AI medical scribe. It listens to provider-patient conversations during clinical encounters and automatically generates structured clinical notes in real time, reducing the documentation burden on physicians and improving note accuracy.

Yes. eClinicalWorks includes integrated telehealth capabilities through the healow platform, allowing providers to conduct virtual visits, enable patient self-scheduling, and offer digital check-in and secure messaging.

eClinicalWorks supports a wide range of specialties including primary care, dental, vision, behavioral health, urgent care, ambulatory surgery centers, and Federally Qualified Health Centers (FQHCs), with tailored workflows for each.

eClinicalWorks offers custom pricing based on practice size, specialty, and the specific modules needed. Pricing information is available by scheduling a demo or contacting their sales team at 508-836-2700.