About
Maya is a specialized AI agent designed exclusively for the travel industry, serving OTAs, travel agencies, tour operators, and destination management companies (DMCs) across 20+ countries. It embeds directly into a travel company's website and communication channels to engage visitors, answer questions instantly, and convert passive browsers into confirmed bookings. Trained on each company's own content and travel products, Maya delivers accurate, brand-consistent responses in over 50 languages — 24 hours a day, 7 days a week. This drastically reduces the volume of repetitive inquiries that human agents must handle, freeing the team to focus on high-value interactions. Maya also features a unified inbox where AI and human agents collaborate seamlessly. The AI handles the majority of inquiries autonomously and escalates complex cases to a human when needed — keeping service quality high without adding headcount. For operations teams, Maya integrates with tools like Slack and Microsoft Teams, enabling agents to take actions and respond directly from where they already work. Beyond customer engagement, Maya transforms every traveller interaction into actionable business intelligence. Travel companies gain insights into why prospects don't convert, which destinations are trending, and where gaps exist in their offerings. With reported results including 90% of enquiries instantly answered, 80% reduction in time spent on repetitive tasks, and up to 3x higher conversion rates, Maya is positioned as a revenue-driving growth tool for modern travel businesses.
Key Features
- 50+ Language Support: Maya communicates with travellers in over 50 languages, enabling travel companies to serve a truly global audience without multilingual staff.
- Brand-Trained AI Responses: Maya is pre-trained on each company's own content and products, ensuring accurate, brand-consistent answers that reflect the company's voice and offerings.
- Unified Human + AI Inbox: AI and human agents collaborate in a single inbox — Maya handles most inquiries autonomously and escalates to a human agent when needed, ensuring seamless service.
- Actionable Business Insights: Every traveller interaction is turned into data-driven insights, revealing why visitors don't convert, trending destinations, and gaps in product offerings.
- Workflow Integrations: Maya integrates with tools like Slack and Microsoft Teams, allowing agents to take actions and respond to traveller inquiries directly from where they work.
Use Cases
- A tour operator embeds Maya on their website to automatically answer FAQs about itineraries, visa requirements, and pricing — freeing human consultants to focus on complex custom trips.
- An OTA deploys Maya to engage website visitors in their native language, offering personalized destination recommendations that guide travellers from inspiration to confirmed booking.
- A DMC uses Maya's unified inbox to manage high inquiry volumes during peak seasons, with AI handling routine questions and escalating only qualified leads to human sales agents.
- A travel agency leverages Maya's business insights dashboard to discover which destinations travellers are asking about most, informing their content and product strategy.
- A boutique travel company integrates Maya with Slack so their small team can respond to traveller inquiries and take booking actions without switching between multiple platforms.
Pros
- Proven Conversion Uplift: Travel companies report up to 3x higher conversion rates and 30% increase in bookings, with 90% of enquiries answered instantly without human intervention.
- 24/7 Multilingual Coverage: Maya operates around the clock in 50+ languages, ensuring no traveller inquiry goes unanswered regardless of time zone or language.
- Reduces Operational Workload: Automates repetitive support tasks, freeing human agents to focus on complex, high-value traveller interactions — reported to save 80% of time on routine queries.
- Travel-Specific AI Training: Unlike generic chatbots, Maya is purpose-built and pre-trained for travel, understanding travel product nuances, booking intent, and industry terminology.
Cons
- Travel Industry Only: Maya is built exclusively for travel companies, making it unsuitable for businesses outside the tourism and travel sector.
- Non-Transparent Pricing: Pricing is not publicly listed — prospective customers must book a demo or contact sales, which adds friction for teams evaluating the tool.
- Onboarding Required: To deliver accurate, brand-specific responses, Maya requires an initial setup and training phase using the company's own content and product data.
Frequently Asked Questions
What types of travel companies can use Maya?
Maya is designed for OTAs (online travel agencies), travel agencies, tour operators, and destination management companies (DMCs). It is currently used by travel companies across 20+ countries.
How many languages does Maya support?
Maya supports over 50 languages, allowing travel companies to engage and assist travellers from around the world without needing multilingual staff.
Can Maya hand off conversations to a human agent?
Yes. Maya operates within a unified inbox where AI and human agents collaborate. When a query requires a human touch, Maya seamlessly escalates the conversation to an available agent.
How does Maya improve conversion rates?
Maya engages website visitors in real time, answers questions instantly, and provides personalized trip recommendations — reducing friction in the booking journey and increasing conversions by up to 30-3x compared to no AI assistance.
Does Maya integrate with existing tools like Slack or Teams?
Yes, Maya integrates with Slack and Microsoft Teams so travel agents can receive notifications, respond to travellers, and take actions directly from the tools they already use daily.
