About
Conduit is an enterprise-grade conversational AI platform designed to automate end-to-end customer interactions for support and sales teams. It enables businesses to build and deploy AI agents capable of handling complex, multi-step conversations across text and voice channels — without sacrificing service quality. Key capabilities include Conversational Workflows for orchestrating multi-channel interactions, a Voice AI system that handles inbound calls, qualifies leads, and provides 24/7 support with human-like speech. Conduit's AI-Native Unified Inbox consolidates all conversations — automated and escalated — into a single workspace, allowing teams to teach the AI directly from real interactions. The platform supports Knowledge Base Syncing from external sources, Custom Tools for data retrieval and task execution, Policy Compliance enforcement for multi-step SOPs, and Stress Test Scenarios to simulate conversations before going live. Reporting & Insights features help teams monitor, evaluate, and optimize AI performance continuously. Conduit integrates with a broad tech stack including Twilio, Slack, Notion, Gmail, Shopify, WhatsApp, Airbnb, Salesforce, Guesty, and HighLevel. It is SOC 2 Type II compliant, making it suitable for enterprise deployments. Industries served include hospitality (STR and hotels), property management, home services, financial services, e-commerce, and consumer software. With 500+ teams already using the platform, Conduit is built for businesses that need scalable, reliable AI-powered customer engagement.
Key Features
- Voice AI Agents: Deploy human-like voice AI to handle inbound calls, qualify leads, and provide 24/7 customer support without human intervention.
- Conversational Workflows: Orchestrate multi-step, complex conversations across multiple channels including SMS, email, WhatsApp, and voice.
- AI-Native Unified Inbox: Manage all conversations — automated and escalated — from a single inbox, with the ability to teach the AI directly from live interactions.
- Knowledge Base Syncing: Connect agents to external knowledge sources and maintain regular sync schedules to keep AI responses accurate and up to date.
- Stress Test Scenarios: Simulate conversations before going live to eliminate unpredictable AI behavior and ensure reliable, compliant responses.
Use Cases
- A short-term rental company uses Conduit to automatically respond to guest inquiries, handle booking questions, and escalate urgent maintenance issues to human staff.
- A property management firm deploys Conduit to guide prospective tenants from initial inquiry to lease signing with automated follow-ups and qualification steps.
- An e-commerce brand uses Conduit's voice and text agents to provide 24/7 order support, handle returns, and upsell products during customer interactions.
- A financial services company leverages Conduit to capture and qualify inbound leads via voice AI, ensuring no potential client is missed after hours.
- A home services business integrates Conduit to answer calls, collect job details, and automatically book appointments without requiring a human dispatcher.
Pros
- Broad industry coverage: Purpose-built for hospitality, property management, e-commerce, financial services, and more — not a generic chatbot solution.
- Enterprise-grade security: SOC 2 Type II compliant with policy enforcement, sensitive data protection, and support for complex SOPs.
- Rich integrations: Connects with Twilio, Salesforce, Shopify, Guesty, HighLevel, WhatsApp, and more for seamless workflow automation.
- Voice and text in one platform: Handles both phone calls and text-based channels in a single unified system, reducing tool fragmentation.
Cons
- Enterprise pricing: Conduit is positioned as a premium, enterprise-grade solution — pricing may be prohibitive for small businesses or solo operators.
- Requires onboarding: Setting up conversational workflows, integrations, and agent training has a learning curve that may require dedicated time and resources.
- Demo-gated evaluation: A product demo is required to explore the platform, which limits self-serve evaluation for prospective users.
Frequently Asked Questions
What industries does Conduit support?
Conduit is tailored for hospitality (STR and hotels), property management, home services, financial services, e-commerce, and consumer software companies.
Does Conduit support voice calls as well as text?
Yes. Conduit includes a Voice AI feature that handles inbound phone calls, qualifies leads, and supports customers 24/7 with human-like voice agents.
What tools does Conduit integrate with?
Conduit integrates with Twilio, Slack, Notion, Google Drive, Gmail, Shopify, WhatsApp, Airbnb, Salesforce, Guesty, and HighLevel, among others.
Is Conduit secure enough for enterprise use?
Yes. Conduit is SOC 2 Type II certified and includes policy compliance features to ensure AI agents follow multi-step SOPs and protect sensitive data.
Can I test my AI agent before going live?
Yes. Conduit offers a Stress Test Scenarios feature that allows you to simulate conversations and validate agent behavior before deploying to customers.
