About
inTouch is a specialized AI companion platform designed to improve the mental, emotional, and cognitive well-being of seniors. At the heart of the service is Mary, an AI companion available 24/7 in over 100 countries across four languages. Mary learns from past conversations, draws on a library of 1,400 life-story questions, and proactively reaches out to seniors to offer companionship, orientation, and gentle reassurance. The platform serves multiple care environments including retirement homes, assisted living facilities, hospitals, out-patient programs, and Alzheimer's memory care units. For care facilities, inTouch offers four core service pillars: tailored reminder calls for hydration, medication, and daily routines; morning check-in calls that help care teams prioritize their day; proactive companionship conversations during quiet moments; and specialized Alzheimer's support calls providing a calm, steady voice for orientation and reassurance. For families, inTouch provides peace of mind by keeping loved ones socially engaged and mentally active between visits. The AI preserves seniors' stories and memories, creating a lasting family legacy over time. inTouch directly addresses a documented loneliness crisis among seniors — with 75% of seniors experiencing severe loneliness due to health or mobility issues. The service is ideal for care directors, social workers, and families looking for scalable, compassionate, and always-available cognitive and emotional support for elderly individuals.
Key Features
- AI Companion Calls (Mary): An AI named Mary initiates proactive, personalized phone calls 24/7 in 100+ countries across four languages, remembering past conversations and using 1,400 life-story questions to drive meaningful dialogue.
- Alzheimer's & Memory Care Support: Specialized call protocols provide calm orientation, gentle reassurance, and steady companionship tailored to seniors with Alzheimer's or cognitive decline.
- Medication & Routine Reminders: Tailored reminder calls prompt seniors for hydration, medication intake, and daily routines to support adherence and overall health.
- Morning Check-Ins for Care Teams: Early outreach calls assess outpatient well-being and surface actionable insights, helping care staff plan and prioritize their day more effectively.
- Multi-Language & Global Availability: Available in English, French, Czech, and more across 100+ countries, ensuring seniors can engage in their native language at any time of day.
Use Cases
- A retirement home uses inTouch to provide daily companionship calls to residents who rarely receive family visits, significantly reducing reported loneliness scores.
- An Alzheimer's memory care unit integrates inTouch's specialized calls to help residents stay oriented and calm throughout the day, reducing anxiety and staff burden.
- A family with an elderly parent living alone subscribes to inTouch to ensure their loved one receives regular social engagement and medication reminders between in-person visits.
- A hospital's out-patient care program deploys morning check-in calls to monitor discharged patients' well-being, flagging concerns to care coordinators in real time.
- A care facility uses inTouch to collect and preserve seniors' life stories through guided conversation, creating meaningful personal archives for their families.
Pros
- Always-On Companionship: Mary is available 24/7, ensuring seniors are never without social engagement regardless of staffing levels or time of day.
- Clinically Focused Design: Calls are specifically engineered for senior care contexts — including Alzheimer's support — rather than generic AI chat, making inTouch more appropriate and safe for vulnerable populations.
- Scalable for Care Facilities: The platform can serve an entire facility's senior population simultaneously, relieving pressure on care staff while increasing the quality and frequency of resident engagement.
- Personalized Memory Building: The AI learns and retains details from each conversation, creating a growing personal profile that enriches future interactions and preserves life stories for families.
Cons
- Phone-Based Only: The service relies on phone calls, which may not suit seniors who are hard of hearing or unfamiliar with phone-based interaction without additional assistive support.
- Pricing Gated Behind Sales: No self-serve pricing is publicly listed; facilities and families must contact inTouch to get quotes, which can slow adoption decisions.
- Not a Replacement for Human Caregivers: While effective for companionship and routine support, AI calls cannot substitute for hands-on physical care or emergency response in critical health situations.
Frequently Asked Questions
Who is inTouch designed for?
inTouch is designed for seniors in retirement homes, assisted living facilities, hospitals, Alzheimer's and memory care units, out-patient programs, and private residences. It serves both care facility operators and families of elderly individuals.
What languages does the AI companion support?
inTouch's AI companion Mary currently supports English, French, and Czech, with availability in over 100 countries.
How does Mary personalize conversations for each senior?
Mary remembers details from previous conversations and draws on a library of over 1,400 life-story questions to tailor each call to the individual senior's history, preferences, and cognitive state.
Can inTouch help with Alzheimer's patients?
Yes. inTouch offers specialized Alzheimer's support calls that provide calm orientation, gentle reassurance, and a steady, familiar voice — designed specifically for seniors experiencing memory loss or cognitive decline.
How can I try inTouch before committing?
inTouch offers a free demo call directly on their website so families and care facility staff can experience the AI companion firsthand before making any decisions.
