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About
Levity is an AI automation platform designed specifically for the complexity of logistics operations, where vast volumes of unstructured email data — spot quotes, bookings, track-and-trace requests, document requests, arrival notices, and accounts payable/receivable — must be processed reliably at scale. The platform covers the full AI lifecycle: teams start by analyzing their email traffic using Levity's analytics engine to uncover repetitive patterns and high-impact automation opportunities. They then build and deploy automation flows through a collaborative, no-code-friendly interface, with support from Levity's implementation specialists for complex integrations. A key differentiator is Levity's governance layer. Human-in-the-loop controls let operations staff review and correct AI decisions directly in their existing tools, while a feedback management system continuously improves automation accuracy over time. Real-time analytics provide visibility into operational performance and automation impact. Levity has processed over 100 million emails in production and is trusted by global logistics enterprises to automate workflows across inboxes and systems. It is ISO 27001 and SOC 2 Type I certified and GDPR compliant, making it suitable for enterprise security requirements. The platform integrates with common business tools and supports custom integrations built by Levity's solutions team. It is ideal for freight forwarders, 3PLs, and logistics operators looking to move beyond email chaos and drive measurable operational efficiency.
Key Features
- Email Analytics & Automation Discovery: Analyze millions of emails to surface repetitive requests, handoffs, and bottlenecks — prioritizing which workflows are worth automating for maximum impact.
- Production-Grade Automation Flows: Build and deploy complex communication automation flows collaboratively across product, ops, and IT teams with implementation support from Levity specialists.
- Human-in-the-Loop Controls: Operations staff can review and correct AI decisions directly within their existing tools, ensuring accuracy and maintaining control over critical workflows.
- Feedback Management & Continuous Improvement: A structured feedback system captures, analyzes, and prioritizes corrections to iteratively improve AI automation performance over time.
- Enterprise Security & Compliance: ISO 27001 and SOC 2 Type I certified, GDPR compliant, with a dedicated Trust Center — designed for enterprise security and data protection requirements.
Use Cases
- Automating spot quote processing by extracting relevant data from inbound emails and routing them to the correct teams
- Streamlining track-and-trace request handling across high-volume freight forwarding operations
- Reducing manual work in accounts payable and receivable by automatically categorizing and routing financial emails
- Building a scalable AI governance layer that lets ops teams monitor, correct, and improve automation quality over time
- Identifying the highest-value automation opportunities across millions of emails before committing engineering resources
Pros
- Built for Logistics Complexity: Unlike general-purpose automation tools, Levity is purpose-built for logistics email workflows (quotes, bookings, T&T, AR/AP), delivering domain-specific intelligence out of the box.
- Full Lifecycle from Pilot to Production: Covers discovery, build, deployment, governance, and continuous improvement — enabling teams to scale AI reliably rather than leaving pilots stuck in experimentation.
- Enterprise-Ready Security: ISO 27001, SOC 2 Type I, and GDPR certifications make it suitable for regulated enterprise environments with strict data security requirements.
Cons
- Logistics-Specific Niche: Levity's deep focus on logistics means it may not be a good fit for teams outside freight, 3PL, or supply chain operations seeking general-purpose automation.
- Enterprise Pricing with No Self-Serve Option: Access requires booking a demo with no publicly listed pricing or free trial, creating a longer sales cycle that may not suit smaller teams.
Frequently Asked Questions
What types of logistics workflows can Levity automate?
Levity automates email-driven logistics workflows including spot quoting, booking confirmations, track-and-trace requests, document requests, arrival notices, and accounts receivable and payable processing.
How does Levity handle mistakes made by the AI?
Levity includes a Human-in-the-Loop feature that lets operations staff review and correct AI decisions directly in their existing tools. A feedback management system then uses those corrections to continuously improve automation accuracy.
Is Levity suitable for enterprise security requirements?
Yes. Levity is ISO 27001 and SOC 2 Type I certified and fully GDPR compliant, with a dedicated Trust Center — designed to meet enterprise-grade data security and compliance standards.
Does Levity integrate with existing tools?
Yes. Levity integrates with common business and logistics tools, and its solutions team can build custom integrations for specific platforms or systems used by your organization.
How do I get started with Levity?
Levity is available via a scheduled demo. You can book a demo through their website, and their team will walk you through the platform and discuss how it applies to your specific logistics workflows.
