About
Member Solutions is not just billing software — it's a fully managed billing service that handles everything from failed payment recovery to chargeback disputes on behalf of businesses. Founded in 1991 and serving over 11,000 clients, the company pairs a modern billing platform with a dedicated team of billing specialists, collections professionals, and account managers who do the work that automated software cannot. When a payment fails, Member Solutions initiates same-day outreach via email and text, follows up with a real phone call by day three, attempts alternate payment methods by day seven, and pursues bank disputes and paperwork as needed — all without the business owner lifting a finger. The platform also includes digital membership agreements with e-signatures, automated renewals, real-time dashboards, automated invoicing, a member portal, and attendance tracking. Member Solutions is particularly well-suited for martial arts schools, fitness studios, medical clinics, and any organization that bills customers on a recurring monthly basis. Onboarding typically takes just one to two weeks with no disruption to members. The service starts at $99 per month with $0 in setup fees and no long-term commitment required, making it accessible for small businesses while scaling to enterprise needs. It replaces the manual billing burden with a hands-off, professionally managed service.
Key Features
- Human-Powered Payment Recovery: Real billing specialists make phone calls, contact banks, and dispute chargebacks to recover failed payments — not just automated email reminders.
- Dedicated Billing Team: Each client gets access to billing specialists and collections professionals who understand recurring-revenue industries like fitness, martial arts, and healthcare.
- Digital Membership Agreements: Manage digital contracts, e-signatures, and automated renewals in one place — eliminating paper forms and missed renewals.
- Modern Billing & Payments Platform: Includes a real-time dashboard, automated invoicing, member portal, and attendance tracking so business owners always have visibility into billing status.
- Fast, Low-Friction Onboarding: Most businesses go live in 1–2 weeks with full data and agreement migration handled by Member Solutions — members won't notice the switch.
Use Cases
- A martial arts school automates membership billing and lets Member Solutions handle all failed payment follow-ups and chargeback disputes.
- A fitness studio migrates from a DIY billing setup to Member Solutions to stop losing $3,000/month in unrecovered failed payments.
- A medical clinic with recurring patient payment plans uses Member Solutions to manage digital agreements and collections professionally.
- A yoga studio owner eliminates awkward payment conversations with members by outsourcing all billing communication to a dedicated billing team.
- A growing gym chain standardizes recurring billing across multiple locations using Member Solutions' platform and managed recovery service.
Pros
- True Hands-Off Billing: Unlike software-only solutions, Member Solutions employs real people to make calls, file paperwork, and dispute chargebacks, freeing owners from all billing tasks.
- Affordable Entry Point: Starting at $99/month with no setup fees and no long-term commitment, the service is accessible even for small or early-stage businesses.
- 35+ Years of Industry Experience: With a track record since 1991 and 11,000+ businesses served, Member Solutions brings deep expertise in recurring billing across multiple industries.
- Seamless Member Experience: The migration and ongoing operations are managed so transparently that customers typically don't notice when a business switches to Member Solutions.
Cons
- Not a Self-Serve Software Tool: Businesses that want full in-house control over their billing workflows may find the managed-service model less flexible than a DIY platform.
- Recurring Monthly Cost: The $99+/month fee is an ongoing operational expense, which may feel high for very small businesses with limited membership volume.
- Industry-Specific Focus: The service is optimized for recurring-membership businesses (gyms, martial arts, clinics), so businesses with one-time or irregular billing may find it a poor fit.
Frequently Asked Questions
What types of businesses does Member Solutions serve?
Member Solutions primarily serves businesses with recurring monthly billing, including martial arts schools, fitness studios, gyms, medical clinics, and any membership-based organization.
How long does it take to get started?
Most businesses are fully live within 1–2 weeks. Member Solutions handles all data migration, agreement transfers, and payment setup — no staff training required.
What happens when a payment fails?
Member Solutions initiates same-day email and text outreach, follows up with a personal phone call by day three, attempts alternate payment methods by day seven, and escalates to bank disputes and paperwork as needed.
Is there a contract or setup fee?
There are no setup fees and no long-term contracts required. Services start at $99 per month and can be cancelled at any time.
How is Member Solutions different from billing software like Stripe or Square?
Billing software sends automated notifications and shows dashboards — but leaves recovery work to you. Member Solutions provides real people who make calls, dispute chargebacks, and follow through until every recoverable dollar is collected.
