About
OrthoBanc is a specialized full-service patient payment management platform designed exclusively for orthodontic practices. Unlike standard autopay tools, OrthoBanc goes further by pairing intelligent automation with dedicated human support staff to proactively manage every patient account from start to finish. This hybrid approach ensures no account falls through the cracks, dramatically reducing delinquency rates to an industry-leading 0.5%. The platform offers a seamless integration with existing practice management software, allowing staff to onboard patients quickly without disrupting workflows. Patients benefit from a self-service responsible portal where they can view balances, make payments, and manage their accounts at any time. OrthoBanc's team handles proactive follow-ups on overdue accounts, freeing front-desk staff from time-consuming collections tasks. Key capabilities include automated recurring billing, real-time payment tracking, custom payment plan creation, and compliance-focused collections support. The platform is built for practices of all sizes, from single-location clinics to large multi-location groups. As part of OrthoFi's integrated suite of orthodontic business solutions, OrthoBanc connects seamlessly with broader patient financing and practice growth tools. It is ideal for practice owners and office managers looking to reduce administrative burden, improve cash flow, and deliver a better financial experience to patients.
Key Features
- Hybrid Automation + Human Support: Combines advanced payment automation with live human follow-up agents to ensure every patient account is resolved and no payment is missed.
- Patient-Friendly Responsible Portal: A self-service online portal where patients can view balances, manage payment plans, and make payments at their convenience.
- Proactive Account Follow-Ups: OrthoBanc's team proactively contacts patients with overdue balances, reducing the burden on in-office staff and minimizing delinquency.
- Seamless Practice Management Integration: Integrates directly with existing orthodontic practice management software for smooth data flow and minimal disruption to staff workflows.
- Industry-Leading Delinquency Rate: Achieves a 0.5% delinquency rate — far below industry averages — through consistent follow-up and smart collections processes.
Use Cases
- An orthodontic practice looking to reduce time spent on in-house billing and collections by outsourcing follow-ups to OrthoBanc's support team.
- A multi-location orthodontic group seeking a centralized, automated patient payment management system with real-time account visibility.
- A practice owner wanting to improve patient satisfaction by offering a self-service payment portal and flexible payment plan options.
- An office manager aiming to reduce accounts receivable delinquency and improve monthly cash flow without adding billing staff.
- An orthodontic practice transitioning to the OrthoFi ecosystem and needing a deeply integrated AR and payment collection solution.
Pros
- Extremely Low Delinquency Rate: The 0.5% delinquency rate demonstrates highly effective collections management, directly improving practice cash flow.
- Reduces Staff Workload: Offloading collections follow-ups to OrthoBanc's team saves front-desk and billing staff significant time each week.
- Patient-Centric Experience: The self-service portal and human support team create a smooth, stress-free payment experience that improves patient satisfaction.
- OrthoFi Ecosystem Integration: As part of OrthoFi's suite, it connects with broader orthodontic financial and growth tools for a unified practice solution.
Cons
- Orthodontic-Specific Focus: Designed exclusively for orthodontic practices, limiting its applicability to other dental specialties or healthcare verticals.
- Pricing Not Publicly Listed: Requires a discovery call to get pricing details, which can slow down the evaluation process for practices comparing options.
- Dependent on OrthoFi Ecosystem: Practices not using OrthoFi's broader suite may find some integrations or features less seamless than expected.
Frequently Asked Questions
What is OrthoBanc?
OrthoBanc is a full-service patient accounts receivable and payment management solution built specifically for orthodontic practices. It combines automation with human support to collect payments and manage patient accounts.
How does OrthoBanc reduce delinquency?
OrthoBanc uses a combination of automated billing reminders and proactive human follow-ups to contact patients with overdue accounts, achieving an industry-leading 0.5% delinquency rate.
Does OrthoBanc integrate with practice management software?
Yes, OrthoBanc is designed for seamless integration with existing orthodontic practice management systems, minimizing workflow disruption for staff.
What is the Responsible Portal?
The Responsible Portal is a patient-facing online platform where patients (or responsible parties) can view their balance, manage payment plans, and make payments at any time without needing to call the office.
Is OrthoBanc part of a larger platform?
Yes, OrthoBanc is part of OrthoFi's Suite of Solutions, which offers a broader set of tools for orthodontic practice growth, patient financing, and management.
