About
QS/1 is a long-standing pharmacy software brand operating under RedSail Technologies, dedicated to empowering retail community, hospital outpatient, specialty, and long-term care pharmacies with comprehensive management solutions. Its flagship product, NRx®, has served community pharmacies for generations, integrating with hundreds of individual modules and services to enhance pharmacy functionality — from prescription processing and clinical workflows to billing and compliance. As NRx approaches its December 31, 2027 sunset date, QS/1 actively supports customers in transitioning to modern platforms such as PioneerRx (advanced clinical workflows), PrimeRx (scalable and flexible), and BestRx (cost-effective reliability). For long-term care pharmacies, PrimeCare offers deep facility-focused functionality including streamlined clinical workflows and simplified billing across multiple facilities. All customers gain access to the RedSail Hub, a centralized portal providing product guides, service pack updates, release notes, and training materials. With 24/7 emergency support via phone and an online case submission system, QS/1 ensures pharmacies remain operational and well-supported. The broader RedSail Technologies network positions QS/1 customers within one of the nation's largest pharmacy ecosystems, unlocking superior integrated solutions and patient-centric care capabilities.
Key Features
- NRx® Pharmacy Management: A comprehensive retail pharmacy management system integrating with hundreds of modules and services to optimize prescription processing, clinical workflows, and compliance.
- PrimeCare for Long-Term Care: Specialized LTC pharmacy software offering streamlined clinical workflows, simplified billing, and robust facility-focused functionality trusted by LTC pharmacies nationwide.
- Modern Upgrade Pathways: Smooth transition options from the sunsetting NRx platform to PioneerRx, PrimeRx, or BestRx based on pharmacy size, budget, and workflow needs.
- RedSail Hub Customer Portal: A centralized support portal giving current customers access to product guides, service packs, release notes, and training materials for NRx and SystemOne®.
- RedSail Pharmacy Network: Access to one of the largest pharmacy networks in the country, enabling integrated solutions and enhanced patient-centric care capabilities.
Use Cases
- Retail community pharmacies managing daily prescription workflows, patient records, and insurance billing through an integrated management system.
- Long-term care pharmacies needing facility-focused software to coordinate medication dispensing, billing, and compliance across multiple care facilities.
- Specialty pharmacies seeking robust, scalable software to handle complex medication management and clinical documentation requirements.
- NRx customers planning a technology upgrade ahead of the 2027 sunset, evaluating modern pharmacy platforms like PioneerRx or PrimeRx.
- Hospital outpatient pharmacies looking for comprehensive software that integrates with a broad network of pharmacy services and clinical tools.
Pros
- Extensive Network Access: Being part of RedSail Technologies gives pharmacies access to one of the largest pharmacy networks in the US, unlocking integrated tools and broader capabilities.
- Comprehensive Module Integration: NRx integrates with hundreds of individual modules and third-party services, allowing pharmacies to tailor the platform to their specific operational needs.
- Dedicated 24/7 Support: Round-the-clock emergency support via phone and an online case submission system ensures pharmacies can get help whenever critical issues arise.
- Clear Upgrade Roadmap: With NRx sunsetting in 2027, QS/1 provides well-defined migration options (PioneerRx, PrimeRx, BestRx) with guided transition support.
Cons
- NRx End-of-Life in 2027: Existing NRx customers must migrate to a new platform by December 31, 2027, which may require significant time, training, and operational adjustment.
- Opaque Pricing: No pricing information is publicly available on the website, making it difficult for new pharmacies to evaluate cost before contacting sales.
- Limited Self-Service Information: Much of the product documentation and support materials are gated behind the RedSail Hub login, limiting visibility for prospective customers.
Frequently Asked Questions
What is QS/1 pharmacy software?
QS/1 is a pharmacy management software brand under RedSail Technologies that provides solutions for retail community, hospital outpatient, specialty, and long-term care pharmacies. Its products include NRx®, SystemOne®, and PrimeCare.
What is happening to NRx?
NRx will be sunsetted on December 31, 2027. QS/1 is actively helping current NRx customers transition to modern alternatives such as PioneerRx, PrimeRx, or BestRx, each suited to different pharmacy sizes and needs.
What upgrade options are available for NRx customers?
NRx customers can upgrade to PioneerRx (innovative advanced clinical workflows), PrimeRx (scalable and flexible for growth), or BestRx (cost-effective and reliable). QS/1's team assists with the transition process.
How do I get support for my QS/1 software?
Support is available through the RedSail Hub portal for case submissions, by email, or by calling 833.REDSAIL (833.733.7245) for urgent and emergency needs. Support is available around the clock.
What is PrimeCare and who is it for?
PrimeCare is QS/1's long-term care pharmacy software solution, designed for LTC pharmacies that need to manage complex clinical workflows, multi-facility billing, and regulatory compliance across the facilities they serve.
