About
SeeClickFix 311 CRM by CivicPlus is a comprehensive 311 request and work management solution designed to bridge the gap between local governments and the communities they serve. Residents can easily report non-emergency issues—such as potholes, broken streetlights, graffiti, or park maintenance needs—directly through the platform, while government teams receive, prioritize, and resolve those requests through streamlined internal workflows. The platform promotes transparency and accountability by keeping residents informed about the status of their submissions, fostering trust between citizens and their local leaders. Government administrators benefit from a centralized dashboard to track open requests, assign work orders, monitor resolution times, and identify recurring issues within specific neighborhoods or departments. SeeClickFix is built for municipalities of all sizes and integrates smoothly into existing civic operations. It supports multi-channel reporting, allowing residents to submit issues via web, mobile app, or other digital touchpoints. The result is a collaborative civic ecosystem where communities actively co-create cleaner, safer, and more responsive neighborhoods. It is particularly well-suited for city managers, public works departments, parks and recreation departments, and any local government body aiming to modernize citizen engagement and service delivery.
Key Features
- Resident Issue Reporting: Residents can submit non-emergency service requests, report repairs, ask questions, and share feedback with their local government through web or mobile.
- Government Work Management: Municipalities can receive, assign, track, and resolve incoming citizen requests through a centralized workflow dashboard.
- Transparent Status Updates: Residents are kept informed about the progress and resolution of their submitted issues, building trust and accountability.
- Multi-Channel Submission: Supports issue reporting across web, iOS, Android, and other digital channels to maximize resident accessibility.
- Civic Collaboration Tools: Fosters ongoing collaboration between governments and residents to proactively co-create cleaner and safer communities.
Use Cases
- A city's public works department uses SeeClickFix to receive and dispatch pothole repair requests submitted by residents via the mobile app.
- A parks and recreation department tracks maintenance requests for playground equipment and green spaces reported through the platform.
- Municipal administrators use the dashboard to identify high-frequency issue zones and allocate resources more strategically.
- Residents submit graffiti sightings and receive automated status updates as the city's cleanup crew addresses each report.
- A local government deploys SeeClickFix to replace a legacy phone-based 311 system, reducing call volume and improving resolution transparency.
Pros
- Improves Civic Engagement: Lowers the barrier for residents to participate in local government by making issue reporting simple and accessible.
- Streamlines Government Workflows: Centralizes request management, helping public works and operations teams prioritize and resolve issues more efficiently.
- Builds Community Trust: Transparent status updates and resolution tracking foster accountability and stronger government-resident relationships.
Cons
- Enterprise-Only Pricing: Designed for local governments with no publicly listed pricing or self-serve free tier, making it inaccessible for small or informal community groups.
- Limited to Civic Use Cases: Highly specialized for 311-style municipal workflows; not suited for private sector or general-purpose project management.
Frequently Asked Questions
What is SeeClickFix used for?
SeeClickFix is used by local governments to manage 311-style citizen service requests. Residents use it to report issues like potholes, graffiti, or broken infrastructure, and government teams use it to track and resolve those requests.
Who operates SeeClickFix?
SeeClickFix is a 311 CRM product by CivicPlus, a company that provides digital government solutions to municipalities across the United States.
Can residents use SeeClickFix for free?
Residents can create a free account on SeeClickFix to submit and track issues. The paid platform license is held by the local government entity using the software.
What platforms is SeeClickFix available on?
SeeClickFix is available via web browser and through mobile apps on iOS and Android, allowing residents to report issues from virtually anywhere.
How does SeeClickFix help local governments?
It provides a centralized work management system where government teams can receive citizen requests, assign them to appropriate departments, track resolution progress, and communicate updates back to residents.
