About
ShipScience is an enterprise-grade parcel shipping control platform designed for high-volume shippers using carriers like UPS, FedEx, and USPS. The platform addresses margin leakage, fragmented data, and lack of carrier accountability that plague large logistics operations. At its core, ShipScience offers two primary products powered by a unified Parcel Data Platform. **SimpleClaims** automates loss, non-POD, and damage claims end-to-end—reducing the 60–90 minutes typically spent per manual claim, minimizing denials through complete documentation, and reconciling payments automatically. **ActiveAudit** provides continuous parcel auditing and automated disputes, flagging service failures, billing anomalies, and duplicate charges in real time to create measurable carrier accountability. Beyond claims and auditing, ShipScience offers strategic services including **Rate Negotiations** to optimize custom carrier contracts, **Network Strategy** to design the most cost-effective carrier mix, **My Next Carrier** to leverage shipping data for evaluating alternative carriers, and **CarrierWatch** for time-in-transit and SLA monitoring. The platform consolidates tracking data, invoices, and order information into a single source of truth—eliminating silos between Ops, Finance, and CX teams. It's purpose-built for enterprise shippers who need actionable insights, automated workflows, and strategic support to regain control over logistics costs and performance.
Key Features
- SimpleClaims – Automated Parcel Claims: Automates loss, non-POD, and damage claims from filing through reconciliation, reducing manual effort from 60–90 minutes per claim to near zero while minimizing denials with complete documentation.
- ActiveAudit – Continuous Carrier Auditing: Monitors shipments and carrier billing 24/7, automatically flagging service failures, SLA breaches, duplicate charges, and rate errors to ensure carrier accountability.
- Unified Parcel Data Platform: Consolidates tracking, invoices, and order data from all carriers into a single source of truth, eliminating data silos between Ops, Finance, and CX teams.
- Rate Negotiations & Network Strategy: Provides expert-backed strategic services to optimize custom carrier contract rates and design the most cost-effective carrier network for your shipping profile.
- CarrierWatch & My Next Carrier: Tracks time-in-transit and SLA performance by carrier, and uses your historical data to evaluate and recommend alternative carrier options.
Use Cases
- Enterprise e-commerce retailers shipping high volumes via UPS, FedEx, or USPS who want to automate loss and damage claims and recover shipping costs at scale.
- Logistics and operations teams that need a unified view of carrier performance, SLA compliance, and billing accuracy across multiple carriers without manual spreadsheet work.
- Finance teams struggling to reconcile carrier payouts, identify duplicate charges, and close the loop on claims payments in a timely manner.
- Supply chain leaders seeking data-driven leverage for carrier contract renegotiations and network optimization to reduce per-shipment costs.
- Companies experiencing high claim denial rates due to incomplete documentation or missed filing deadlines who need an automated, evidence-first claims workflow.
Pros
- Significant Cost Savings: Businesses typically save over 25% on parcel shipping costs through recovered claims, eliminated billing errors, and optimized carrier rates.
- End-to-End Claims Automation: Fully automates the claims lifecycle, removing the burden of manual filing, evidence gathering, and payout reconciliation from operations teams.
- Unified Data Across All Carriers: A single platform replaces fragmented spreadsheets and carrier portals, giving Finance, Ops, and CX teams one shared view of parcel performance.
- Strategic Expert Support: Goes beyond software by offering industry expert-backed rate negotiations and network strategy services tailored to enterprise shipping needs.
Cons
- Enterprise-Focused Pricing: ShipScience is built for high-volume enterprise shippers, making it potentially cost-prohibitive or unnecessary for small and mid-sized businesses.
- Requires Carrier Data Integration: Maximum value depends on connecting all carrier accounts and data sources, which may require initial setup time and IT coordination.
- No Self-Serve Free Tier: There is no publicly available free plan or trial; access requires booking a demo and going through a sales process.
Frequently Asked Questions
How much can businesses save using ShipScience?
ShipScience customers typically save over 25% on shipping costs through a combination of automated claims recovery, carrier billing audits, duplicate charge detection, and optimized carrier rate negotiations.
Which carriers does ShipScience support?
ShipScience is trusted by enterprise shippers using UPS, FedEx, and USPS, and its Parcel Data Platform is designed to unify data across multiple carriers in a single view.
What is the difference between SimpleClaims and ActiveAudit?
SimpleClaims focuses on automating loss, damage, and non-POD parcel claims from filing through payment reconciliation. ActiveAudit continuously monitors carrier billing and performance to flag service failures, SLA breaches, and billing anomalies in real time.
How does ShipScience handle claims documentation?
ShipScience automatically gathers and submits complete evidence packages with each claim, reducing denial rates caused by incomplete documentation—a common failure point in manual claims processes.
How do I get started with ShipScience?
You can book a demo through the ShipScience website. Their team typically responds within one business day. A pricing page is also available on the site, and an ROI calculator helps estimate potential savings before committing.
